Communications Officer

Women's Refugee Commission
  • Location
    New York, New York
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    May 02

Position description

In collaboration with the Director of External Communications and other members of the communication team, s/he will develop and implement WRC’s overall online strategy with the end goal of establishing WRC’s brand/voice and strengthening our digital footprint and presence.


  • Manage email communications including designing layout, testing/monitoring performance, maintaining lists, etc.;
  • Experience sourcing and managing content development and digital publishing/CMS;
  • Strong eye for design and visual language, understands the importance of visual communications given the at-times sensitive nature of issues that WRC engages in;
  • Displays in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, etc.) and how each platform can be deployed in different scenarios;
  • Exceptional writing/copywriting and language skills. Ability to turn complex/academic/technical language into soundbites;
  • Is a team player with the confidence to take the lead and guide other employees when necessary (i.e. content development, creation and editing of content, and online reputation management);
  • Maintains a working knowledge of principles of SEO including keyword research and Google Analytics;
  • Possesses knowledge and experience in the tenets of traditional forms of communications/marketing;
  • Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues;
  • Manage consultants and vendors as needed in the development and creation of content;
  • Develop content strategy/calendar;
  • Monitor trends in website, social media tools, applications, channels, design and strategy.


  • Bachelor’s degree in digital media, communications, or related field. Master’s degree preferred;
  • Three to five years demonstrated successful experience in digital communications;
  • Proven experience with all the major social media platforms, social media reporting, analytics, content aggregation, content creation and scheduling tools;
  • Expertise with Photoshop, Adobe InDesign, Google Analytics and other search engines, content management systems (CMS), including Joomla and Drupal;
  • Strong understanding of analytical tools and ability to report on metrics;
  • A full understanding of social media marketing best practices, with up-to-date knowledge of latest trends and thinking;
  • Outstanding communications skills, both verbal and written, and the ability to grasp and communicate substantive WRC policies and programs;
  • Excellent interpersonal skills, including the ability to work with staff at all levels;
  • Excellent organizational skills, including ability to conduct and coordinate multiple tasks under pressure to ensure deadlines are met;
  • Ability to work both independently and as a member of a team with the confidence to take the lead and guide other employees when necessary (ie: content development, creation and editing of content, and online reputation management);
  • Strong commitment to the mission and goals of WRC.

Application instructions

To apply, please send a cover letter, resume and salary requirements.

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