Outreach and International Programs Manager (Job ID 5185)
(ExL Int'l Prog & Partners)
Full-Time - $4693 - $6250 mo.
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CSUN's Commitment to You
CSUN is strongly committed to achieving excellence through teaching, scholarship, active learning and diversity. Our values include a respect for all people, building alliances with the community and the encouragement of innovation, experimentation and creativity. CSUN actively encourages qualified candidates to apply who demonstrate a commitment to serving a diverse student population as well as a commitment to maintaining a respectful and inclusive work environment.
About the University
Serving more than 42,000 students each year, CSUN is one of the largest universities in the United States, and it has an impact to match its size. Money Magazine recently named CSUN one of the top ten values in all of higher education, and the Social Mobility Index ranked CSUN fifth in the nation for elevating its students' economic and social well-being. CSUN ranks 10th in the country in awarding bachelor's degrees to underrepresented minority students, fifth nationally in awarding master's degrees to Hispanic students and enrolls the largest number of deaf and hard-of-hearing students of any U.S. state university. CSUN's 171 academic programs and engaged centers enjoy international recognition for excellence. CSUN currently partners with more than 100 institutions of higher education in 22 countries around the globe and attracts the largest international student population of any U.S. master's level institution. Situated on a 356-acre park-like setting in the heart of Los Angeles' San Fernando Valley, the campus features modern educational buildings and world-class LEED Gold-certified performing arts and recreational facilities recognized as among the best in the country. CSUN is designated as a Hispanic Serving Institution (HSI) and an Asian American, Native American, Pacific Islander Serving Institution (AANAPISI) and we value the diversity of all of our students and the campus community. CSUN is a welcoming university that champions accessibility, academic excellence and student success.
Under the supervision of the Associate Director, the Outreach and International Programs Manager ensures that well qualified international students and prospect partners are recruited to participate in CSUN programs which includes recruiting students for CSUN's Intensive English Program, the Semester at CSUN Program, and for CSUN's short-term customized programs for which the Outreach and International Programs Manager has special added responsibility. The incumbent, during international recruitment trips will represent the full load of program offerings from CSUN which includes but it is not limited to undergraduate and graduate degrees; assists the Associate Director in developing academic relationships with respected international universities and in managing recruiting partners (agents) relationships; works with the Associate Director and participates, in support of the recruitment effort, in the development of marketing materials and social media initiatives; participates in the development of a yearly recruitment and marketing plan relevant to the International Programs and Partnerships (IPP) unit; works with the Associate Director to ensure each program is financially successful, ensures growth in participation in the programs offered, and a growth in the number of international prospective and current partners asking for programs from CSUN; plays the lead role in developing and managing the operations of CSUN's selected customized short-term programs for international groups; develops customized English language programs for international students as well as programs on other content areas (business, engineering, health professions, sciences, the arts, and the like) for international groups that are often midcareer professionals; works collaboratively within the Tseng College, with the full IPP staff team (in particular with the IEP Academic Director when it is related to the English Language content delivery), colleagues who develop and manage programs for domestic markets (in particular with the Assistant Dean for Program Development) to ensure the programs are developed in keeping with Tseng College standards and practices for excellence and distinction in curriculum development, instructional strategies, and support services; works with Tseng College colleagues to ensure program support services are well planned and fully engaged and makes appropriate contact to engage support services from larger University needed to make each short-term or other assigned program successful; works with the manager of housing and student life in the International Programs and Partnerships unit to make arrangements for housing, meal plans, and social and cultural events as needed to enhance to educational and cultural experience of program participants; and performs other duties as assigned.
Equivalent to graduation from an accredited four-year college or university in a job-related field required; a Master's Degree and/or higher level degree in a directly related field such as International Relations, Linguistics, English as a Second Language, Instructional Design, Educational Technologies, and curriculum is strongly preferred. Equivalent to five years of full-time progressively responsible relevant international experience is required. International market experience in Asia, especially China, Southeast Asia and the Middle East are at an advantage. Oversight and administration of a program with supervision and/or lead experience is a plus.
Knowledge, Skills, & Abilities
Thorough knowledge of general practices, program, and/or administrative specialty, and operational and fiscal analysis and techniques. Advanced knowledge of policies, procedures, and outside regulations pertaining to recruitment and conducting business in the international arena. Knowledge of program and service marketing. Demonstrated knowledge of international publications and web marketing. Ability and specialized skills to: be a consistently positive, responsive, and co-creative colleague with all Tseng College staff and keep all relationships with internal and external partners, clients and with University level colleagues positive and productive making all positively impresses with their work with CSUN and the Tseng College; take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved; show expertise in investigating and analyzing problems with a broad administrative impact and implications and apply CRM and PeopleSoft data to understand recruitment efforts; interpret, and apply a wide variety of policies and procedures to develop conclusions and make recommendations; perform basic research and statistical analysis; analyze data and make accurate projections using business mathematics and basic statistics; communicate effectively both orally and in writing; write clear program descriptions/proposals/reports, budget narratives, personnel position descriptions, performance appraisals, and summary recommendations regarding administrative and program development reports. Ability to work in a diverse environment and train others and provide lead work direction. Demonstrated computer skills using Microsoft Office (i.e. Word, Excel, Outlook, PowerPoint etc.). Must have easy command of mobile communications and computer capabilities needed to work successfully with international clients and while traveling. Must be able to use email, financial/spreadsheet software, online calendaring and presentation software. Ability to speak and write in a second language is an advantage. Experience coordinating English language programs for international students. Excellent communication and project management skills.
Pay, Benefits, & Work Schedule
The university offers an excellent benefits package.
The salary range for this classification is: $4693 - $7395 per month.
The anticipated hiring range: $4693 - $6250, dependent upon qualifications and experience.
Hours: Full time; 40 hrs/wk; 8:00am - 5:00pm, Monday through Friday; may include some evenings and weekends.
TRAVEL REQUIREMENTS: This position is expected to travel internationally and includes responsibilities for international recruitment which may incorporate three to five extended business trips per year. Must be eligible to obtain a US Passport.
This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
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