Public Information Officer (Digital and Social Media Manager), P4 (Temporary Job Opening)

UN Department of Peacekeeping Operations
  • Location
    New York, New York
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Apply by
    Oct-12-2017
  • Posted
    Oct 10

Position description

Notes:

• Duration of need: 364 days.

• Candidates for this position should be advised that it is subject to classification action which is approved by OHRM. Internal candidates serving at a lower level should be advised that classification is a pre-requisite for the granting of special post allowance.  

• A current staff member who holds a fixed-term, permanent or continuing appointment may apply for temporary positions no more than one level above his or her current grade. However, a current staff member who holds an appointment at the G-6 or G-7 level may also apply to temporary positions in the Professional category up to and including the P-3 level, subject to meeting all eligibility and other requirements for the position. A staff member holding a temporary appointment shall be regarded as an external candidate when applying for other positions, and may apply for other temporary positions at any level, subject to section 5.7 below and staff rule 4.16 (b) (ii). Therefore, a staff member holding a temporary appointment in the General Service or related categories may only apply to positions within those categories. For full information on eligibility requirements, please refer to section 5 of ST/AI/2010/4Rev.1 on Temporary Appointments. In its resolution 66/234, the General Assembly further “stressed that the Secretary-General should not recur to the practice of temporarily filling posts in the Professional and higher categories with General Service staff members who have not passed the General Service to Professional category examination other than on an exceptional basis, and requests the Secretary-General to ensure that temporary occupation of such posts by the General Service staff shall not exceed a period of one year, effective 1 January 2013…” Consequently, eligible candidates in the General Service or related categories for temporary job openings in the Professional category that have not passed the competitive examination may be selected only on an exceptional basis endorsed by the Office of Human Resources Management where no other suitable candidate could be identified.

• Upon separation from service, including, but not limited to, expiration or termination of, or resignation from, a fixed-term, continuing or permanent appointment, a former staff member will be ineligible for re-employment on the basis of a temporary appointment for a period of 31 days following the separation. In the case of separation from service on retirement, a former staff member will be ineligible for re-employment for a period of three months following the separation. This equally applies, mutatis mutandis, with respect to a former or current staff member who has held or holds an appointment in another entity applying the United Nations Staff Regulations and Rules and who applies for a temporary position with the Secretariat.

• Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

• Subject to the funding source of the position, this temporary job opening may be limited to candidates based at the duty station.

• While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. An external candidate selected for this position is bound by the prevailing condition of the staff selection system under ST/AI/2010/3, as amended, and ST/AI/2010/4/Rev.1. A staff member holding a temporary appointment who is recruited in the Professional and above categories on a temporary appointment, and placed on a position authorized for one year or longer may not apply for or be reappointed to his/her current position within six months of the end of his/her current service. This provision does not apply to staff members holding temporary appointments and placed on positions authorized for one year or more in duty stations authorized for peacekeeping operations or special political missions.

• The expression “Internal candidates”, shall mean staff members who have been recruited after a competitive examination under staff rule 4.16 or after the advice of a central review body under staff rule 4.15.

• Please note that candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.

• For information on special post allowance, please refer to ST/AI/1999/17. For more details on the administration of temporary appointments please refer to ST/AI/2010/4/Rev.1.

• The Staff Regulations, Staff Rules and administrative issuances governing staff appointments can be viewed at: http://www.un.org/hr_handbook/English

• Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply.

• Staff members are not eligible to apply for the current temporary job opening if they are unable to serve the specified duration of temporary need before reaching the mandatory age of separation. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation.

Org. Setting and Reporting

This position is located at the Public Affairs Section within the Department of Peacekeeping Operations and the Department of Field Support. The incumbent will be reporting to the Chief of the Public Affairs Section.

Responsibilities

1) Prepares and/or oversees the development of digital communications products and content across multiple platforms ensuring accurate and consistent messaging and branding and alignment with the communications strategy 

a)Oversees the preparation of a diverse range of communication products in support of UN Peacekeeping priorities and coordinates with departments, offices, funds and agencies to develop ways to implement digital media campaigns system-wide and to incorporate the campaign message and themes into all relevant events and products.
b)Generates, edits, publishes and shares daily content (text, images, video or HTML) that support and engages audiences in a meaningful way 
c)Manages UN Peacekeeping’s digital/social media platforms including uploading audio and video; monitoring sites and moderating social media forums
d)Creates new content and sources content with public information colleagues and other UN components to ensure consistent messaging, quality control and a coherent user experience
e)Establishes and optimizes UN Peacekeeping’s webpages to increase the visibility of social media content; edits social media and digital content prepared by junior officers or other public information staff. 

2. Conceptualizes, manages, implements and evaluates digital communications strategies and activities 

a)Based on DPKO’s communication strategy, the incumbent will be responsible for updating and executing digital media strategies for social media, through competitive research, platform determination, benchmarking, messaging and audience identification with the objective of promoting awareness, understanding and support for UN Peacekeeping’s work and priorities.
b)Reports to the Department’s leadership on communications activities, developments, trends and attitudes regarding UN Peacekeeping and advises management on appropriate social media responses; and coordinates and shares public information activities and guidance with other sections of the Public Affairs Section and leadership when appropriate. 
c)Provides advice and expertise to managers, senior officers and other public information staff on a range of digital public affairs issues, policies, guidelines, methods, and approaches; 
d)Identifies and seeks new opportunities for advancing UN Peacekeeping, anticipates and resolves digital communications/public relations issues/problems. 
e)Monitors, analyses and evaluates implementation and impact of UN Peacekeeping’s social media and web usage and adapts editorial and outreach priorities accordingly.


3. Engages with digital and social media stakeholders and develops partnerships 

a)Builds an online community through social media platforms; manages social media communication with supporters and interested parties on a daily basis, building relationships with existing supporters and influencers to build the UN Peacekeeping brand
b)Monitors a range of external forums and social media and maintains UN Peacekeeping presence in public dialogue where appropriate
c)Keeps abreast of changing developments, emerging trends and innovations, and technologies in the digital and social media field and makes recommendations for new opportunities to expand UN Peacekeeping’s social media presence.
d)Sets up regular system of digital media and engagement guidance and monitoring and develops a successful process of communicating and maintaining regular contact and close collaboration with the key social media advocates and stakeholders. 
e)Responds to comments in a timely and appropriate fashion, and escalates any potential issues to senior management as necessary. 
f)In consultation with supervisor, develops strategic partnerships with key constituencies to elicit support for and maximize impact of digital and social media strategies’ objectives.

5. Builds communication capacity and team management 

a)Participates in substantive and administrative activities of the unit, interprets and disseminates digital media policy, providing procedural advice, improving reporting systems, handling operational and administrative queries, preparing budget submissions, establishing and/or coordinating social media training programmes and monitoring and evaluating results.
b)In close coordination with the Chief, manages and supervises public information staff, consultants and interns to achieve the social media outputs and quality assurance of all related activities; establishing work plans, required resources, priorities, timelines and performance benchmarks. Monitors progress and takes timely action and/or decisions to ensure objectives are met;
c)Participates in recruitment, supervision and evaluation of staff as appropriate.

Other related duties that may be assigned.

Competencies

Core Competencies:
Communication:
-Speaks and writes clearly and effectively
-Listens to others, correctly interprets messages from others and responds appropriately
-Asks questions to clarify, and exhibits interest in having two-way communication
-Tailors language, tone, style and format to match the audience
-Demonstrates openness in sharing information and keeping people informed

Teamwork:
-Works collaboratively with colleagues to achieve organizational goals
-Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others
-Places team agenda before personal agenda
-Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position
-Shares credit for team accomplishments and accepts joint responsibility for team shortcomings

Planning & Organizing:
-Develops clear goals that are consistent with agreed strategies
-Identifies priority activities and assignments; adjusts priorities as required
-Allocates appropriate amount of time and resources for completing work
-Foresees risks and allows for contingencies when planning
-Monitors and adjusts plans and actions as necessary
-Uses time efficiently

Creativity:
-Actively seeks to improve programmes or services
-Offers new and different options to solve problems or meet client needs
-Promotes and persuades others to consider new ideas
-Takes calculated risks on new and unusual ideas; thinks "outside the box"
-Takes an interest in new ideas and new ways of doing things
-Is not bound by current thinking or traditional approaches

Education

Advanced university degree (Master's degree or equivalent) in communication, journalism, international relations, public administration or related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree. A first-level university degree in any of these fields, in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of seven years of progressively responsible experience in public information, journalism, international relations, public administration or related field, including 4 years of in-depth experience using social media networks and implementing digital media strategies in a business context is required.

Languages

English and French are the working languages of the United Nations Secretariat. For this position, fluency in English (oral and written) is required. Fluency in French (oral and written) is highly desirable. Knowledge of another UN official language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity, including but not limited to, respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to, whether they have committed or are alleged to have committed criminal offences or violations of international human rights law and international humanitarian law. 

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The screening and evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications, including but not limited to, their education, work experience, and language skills, according to the instructions provided on inspira. Applicants will be disqualified from consideration if they do not demonstrate in their application that they meet the evaluation criteria of the job opening and the applicable internal legislations of the United Nations. Applicants are solely responsible for providing complete and accurate information at the time of application: no amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

Application instructions

*Please be sure to indicate that you saw this position on Globaljobs.org*

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