Case Manager/Job Developer

U.S. Committee for Refugees and Immigrants (USCRI)
  • Location
    Albany, New York
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Oct 30

Position description

U.S. Committee for Refugees and Immigrants (USCRI), is a non-governmental, not-for-profit international organization with a mission to protect the rights and address the needs of persons in migration by advancing fair and humane public policy, facilitating and providing direct professional services, and promoting the full participation of migrants in community life. For over 100 years, we have shaped history with the belief that immigrants strengthen our communities, economy and social fabric through freedom, hard work, and family unity.


The Case Manager/Job Developer works as part of an employment program. The primary responsibility of this position is to provide support services to clients and help them reach economic self-sufficiency. The Case Manager/Job Developer acts as the education liaison for clients needing to re-certify their skills or complete job training courses. The role of the incumbent is to ensure clients success in job placement, job upgrade and gaining the skills, re-certification's, training that can help support career advancement and job placement success. This position is located in Albany, NY.

Duties and Responsibilities

  • Provide culturally and linguistically appropriate case management, job development and career enhancement support services to clients
  • facilitate training and orientation for refugees regarding the American workplace, successful interview and job-readiness skills, workplace communications, compensation and benefits, and workers’ rights;
  • Assist with the provision of short-term training activities, including Vocational English Language training, drivers’ education, and on-the-job training;
  • Improve access for refugees to job training and educational programs through advocacy and relationship building;
  • Make referrals to vocational training programs that can improve clients' employability
  • Provide culturally and linguistically appropriate employment counseling and find employment opportunities for clients seeking their first job and/or a job upgrade;
  • Develop job opportunities for clients through outreach, relationship building, and networking with area employers;
  • Develop and maintain positive working relationships with the NCWorks, Vocational education providers, higher education facilities and other relevant service providers;
  • Provide culturally and linguistically appropriate intake services, including assessing clients' employability, preparing employment and educational plans, and providing support to facilitate employment retention and self-sufficiency;
  • Liaise with clients to place them in skill re-certification courses or job upgrades classes ;
  • Maintain accurate and complete case files by updating case management systems, reporting databases, and physical files;
  • Maintain confidentiality of information;
  • Maintain up-to-date knowledge of relevant contractual requirements;
  • Maintain case files and submitting written reports as required; and
  • Performing other job related duties as assigned by supervisor.


  • Bachelor’s Degree in International Relations, Social Work, Education, Business, or related field is required with two years relevant experience;  
  • High level of organizational and time management abilities;
  • Excellent interpersonal skills, including ability to communicate and build lasting relationships and partnerships with program and field office staff;
  • Proficient in the use of MS Word, MS Access, MS Excel and database programs;
  • Highly adaptable and flexible with the ability to multi-task and prioritize in a demanding work environment;
  • Previous experience working with diverse populations and in a case management position;
  • Must have a valid driver's license, insurance, clean driving record and personal transportation.  Position requires frequent local travel; and
  • Must have dedication to human rights of refugees, immigrants, asylum seekers, and displaced people.

Application instructions

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