Org. Setting and Reporting
This position is located in the Office for Ombudsman and Mediation Services (UNOMS). UNOMS is an independent, confidential and neutral internal dispute resolution resource for United Nations (UN) staff. The incumbent will report to the Chief of Office.
Within delegated authority, the incumbent will be responsible for the following duties:
1. Coordinate the communications and outreach efforts of UNOMS:
• Develop and plan the outreach and information strategies aimed at promoting awareness and understanding of the role and services of UNOMS within the UN community;
• Produce, develop and/or oversee production of information products, such as iSeek articles, brochures, booklets, audio-visual presentations, backgrounders, etc., relating to UNOMS activities and services. This includes drafting, research, obtaining clearances, liaising with other offices regarding design, printing and other production elements;
• Responsible for maintaining and updating the UNOMS website;
• Evaluate the effectiveness of outreach efforts, for example through surveys or other feedback, and make recommendations for improvements;
• Support the regional offices in their local promotional activities;
• Undertake collection and analysis of data from surveys and related sources and prepare reports as required.
2. Facilitate communication and information-sharing among staff within the global UNOMS:
• Promote the use of collaboration and information sharing tools such as UniteConnections and Webex;
• Serve as information management focal point by collecting and providing easy access to information, articles, and research material that may be relevant to the ombudsman and mediation practice as well as to the users of conflict-resolution services.
3. Support the efforts of UNOMS to promote conflict prevention and conflict competency training among UN staff:
• Assist in the development of conflict competence initiatives, such as skill-building trainings, workshops and presentations, for the global Office;
• Serve as focal point as appropriate with the relevant offices of the Office of Human Resources Management (OHRM) and the Department of Peacekeeping Operations (DPKO) on the development of induction and training programmes for staff, ensuring incorporation of issues related to the mandate of UNOMS.
4. Perform any other duties as assigned.
• Professionalism: Knowledge of the full range of communications approaches, tools (including social media), and methodologies essential for both internal and external information campaigns. Ability to rapidly analyze and integrate diverse information from varied sources. Knowledge of information management principles and technological platforms for knowledge-sharing. Ability to diplomatically handle sensitive situations with target audiences and cultivate productive relationships. Ability to produce a variety of written communications products in a clear, concise style. Ability to deliver oral presentations to various audiences. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
• Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Advanced university degree (Master’s degree or equivalent degree) in communications, journalism, information management, marketing, public administration or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
A minimum of five years of progressively responsible experience in communications, journalism, information management, marketing, public administration or related area is required. Experience in working with digital communication tools and web-based media is required. Experience with statistical analysis and integration and quantitative data is desirable. Experience with internal communications is desirable. Experience in informal conflict resolution is desirable.
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another official United Nations language is desirable.
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 30 September 2017, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belarus, Belize, Brazil, Brunei Darussalam, Cabo Verde, Cambodia, Central African Republic, China, Comoros, Cyprus, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Indonesia, Islamic Republic of Iran, Iraq, Japan, Kiribati, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Nauru, Norway, Oman, Palau, Papua New Guinea, Qatar, Russian Federation, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Seychelles, Solomon Islands, South Sudan, Suriname, Syrian Arab Republic, Thailand, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu, Bolivarian Republic of Venezuela and Viet Nam.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
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