Pro Consul

Foreign and Commonwealth Office
  • Location
    Brussels, Belgium
  • Sector
  • Experience
    Mid Career
  • Apply by
  • Posted
    Apr 23

Position description

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category: Foreign and Commonwealth Office (Consular Roles)
Job Subcategory: Consular

Job Description (Roles and Responsibilities)

The British Bilateral Embassy in Belgium is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for a Pro Consul based in Brussels.

The British Bilateral Embassy in Belgium provides consular advice and services to British residents and over 882,000 annual British visitors that travel to the country. The consular team is part of the wider Euro-Asia consular region. Our customers rightly expect high levels of service and we aim to deliver. Consular work is very rewarding – you have the chance to make a direct difference to someone’s life, often in very challenging situations. The successful candidates will be working in a busy consular assistance team often under pressure and sometimes dealing with extremely sensitive cases.

Main Roles and Responsibilities

Consular Assistance and Services

  • Providing consular assistance across the full range of casework; visiting prisoners, dealing with people in hospital, victims of crime, distressed British nationals etc.;
  • Carrying out vulnerability assessments and providing corresponding assistance to vulnerable British Nationals;
  • Accepting, processing and approving Emergency Travel Document (ETD) applications;
  • Handling correspondence, telephone enquiries, and counter enquiries and services;
  • Updating information packs e.g. Prisoner and Bereavement information packs;
  • Performing other administrative duties as required (e.g. processing lost/stolen/recovered passports);
  • Managing Consular fees, and completing Consular Certificates.

Prevention & Outreach

  • Assisting the Vice Consul with the Communications and Outreach Programme;
  • Building contacts with external contacts and stakeholders (e.g. local authorities, police, airlines local charities, British community, tourism industry);
  • Organising and participating in Outreach events, delivering speeches/presentations;
  • Identifying and implementing network/country specific prevention campaigns. Liaising with local stakeholders and defining strategy with the Vice Consul;
  • Preparing for and responding appropriately to football matches and other large-scale events; responding to mass casualty incidents or crises.

Management Support

  • Providing cover for the Vice Consul during periods of leave and absence;
  • Providing statistical reporting throughout the year;
  • Contributing to regional Working Groups to assess and improve the quality of our services.

Crisis Preparedness

  • Preparing for and responding appropriately to football matches and other large-scale events, responding to mass casualty incidents or crises;
  • Updating the consular elements of the Crisis Management Plan.

Essential qualifications, skills and experience

  • Fluency in English (both oral and written);
  • The ability to communicate well in French and or Dutch (both oral and written);
  • Excellent time management and organisational skills;
  • Ability to work well under pressure;
  • Drive and initiative to get things done;
  • Adaptability and a positive mindset towards change and working as part of a wider team;
  • Strong communication and interpersonal skills;
  • Flexibility, resilience to trauma and stress, patience, and the ability to deal with difficult situations, including out of hours and in an emergency or crisis;
  • Ability to display a high level of discretion and responsibility;
  • Good IT skills generally and specifically, a comprehensive knowledge of Microsoft Office, especially Word and Excel;
  • Previous experience in a customer facing role and the ability to respond to a wide range of customers’ needs;
  • A proven record of delivering results;
  • Minimum 5 years previous work experience.

Desirable qualifications, skills and experience

  • Knowledge of the Belgian administrative, justice & legal systems and social service;
  • Higher education;
  • Experience dealing with customers who have experienced trauma/bereavement.

Required competencies

  • Collaborating and Partnering, Managing a Quality Service, Delivering at Pace, Demonstrating Resilience.

Application deadline: 14 May 2018
Grade: A2 (L)
Type of Position: Full-time, Permanent
Working hours per week: 36.25
Region: Europe, Eastern Europe & Central Asia
Type of Post: British Embassy
Number of vacancies: 1
Starting monthly salary (EUR): 3.175,72
Start Date: 23 July 2018

Other benefits and conditions of employment

This is a full-time, permanent contract, for 5 working days (36.25 hours net) per week.

The monthly salary for this position is € 3.175,72, A2 (L) level (The British Diplomatic Missions in Belgium salaries are not subject to annual indexation).

Please note that Belgian nationals will be paid their salary gross and are expected to comply with their tax obligations through completion of a tax return to the Belgian authorities. Non-Belgian nationals will receive their salary net, minus the deduction of an equivalent level of Belgian tax retained at source. Further information on this will be given to candidates during the recruitment process.

The successful candidates will be subject to professional background checks and security clearance.

Staff recruited locally by the British Diplomatic Missions in Belgium are subject to Terms and Conditions of Service according to local Belgian employment law.

Application instructions

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