Customer Outreach Specialist IntelP11

E3 Federal
  • Location
    McLean, Virginia
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Nov 08

Position description

Intel - E3’s Intelligence Division provides advisory services across the Intelligence Community (IC) to create efficiencies, provide innovative best practices, and drive mission success. Our diverse team is empowered with the knowledge, tools, and skills to accomplish extraordinary results. With careers in acquisition lifecycle management, systems engineering and technical assistance (SETA), and program management and oversight, E3’s highly skilled employees help our customers achieve operational excellence.

Position Overview

E3 seeks junior and mid-level customer outreach specialists with 5 to 7 years of experience to join our national security team in support of an IC customer.  Candidates will need to be proficient in developing customer satisfaction surveys and assess senior level policymaker and warfighter satisfaction with mission critical analytic products. Position is located in Northern Virginia and requires a TS/SCI poly clearance.

Responsibilities

  • Design and conduct customer surveys to assess value and relevancy of publications, articles, and analytic summaries published by sponsor
  • Interpret collected survey results and recommend improvements for increased satisfaction and new products
  • Develop methods to engage end customers via blogs and chats and develop strong customer relationships
  • Serve as primary customer service manager and point of contact for thousands of customers who receive daily products 

Qualifications

  • TS/SCI with poly clearance
  • Bachelor's degree in communications, international affairs, national security, economics, political science, or history
  • Previous or current experience supporting IC analytic organizations
  • Exceptional communication and customer service skills
  • Knowledgeable in the effective use of chats, blogs, and other medium to reach a broad set of customers
  • Exceptional interpersonal skills to engage all levels of government customers and stakeholders
  • Experience reviewing analytic products and working with analysts.

Preferred Qualifications
 

E3 Federal Solutions (E3) is an award winning Veteran Owned business specializing in helping Federal clients solve their most challenging business problems. Our motivated and technology-enabled workforce utilizes proven management and technical consulting practices and applies agile principles and data-driven decision making to enable our clients to better meet mission requirements. We create significant value for our clients by bringing subject matter expertise across the Federal marketplace in the disciplines of Acquisition Lifecycle Management, Program Management Support Services, Systems Engineering and Technical Assistance, and Facilities and Engineering Management. Excellence, Accountability, Community, Humility and Integrity are the core values of E3 as we become recognized leaders in the management consulting community as trusted partners to Federal agencies and to industry. We are an organization that offers both our employees and clients an exceptional experience; our culture is contagious, and we always maintain a genuine reputation.

As an Equal Employment Opportunity / Affirmative Action employer, E3 Federal Solutions (E3) is dedicated to making all employment decisions without regard to race, color, sex (including gender and transgender status), age, religion, national origin, disability, marital status, veteran status, registered domestic partner or civil union status, gender identity, medical condition, genetic information, sexual orientation, or any other protected status in accordance with applicable federal, state, and local laws. E3 hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Application instructions

Please be sure to indicate that you saw this position on Globaljobs.org

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