HR Partner, Global Teams

Clinton Health Access Initiative
  • Location
    Boston, Massachusetts
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Jan 23

Position description

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit:

Team Overview:

CHAI’s employees currently work in over 30 countries around the world and are supported by both country and global human resources partners. As a part of the Global HR team, the HR Partner, Global Teams will serve as a strategic business partner to our country, operational and global program teams to provide a coherent approach to the management of one of CHAI’s most valued assets – our people. This involves employing people, developing their capacities, and compensating their services in line with their roles and CHAI’s organizational requirements.

Position Overview:

The HR Partner, Global Teams proactively assesses and anticipates HR-related needs, by communicating and liaising with our Global HR department, CHAI staff members and select program leadership. The HR Partner, Global Teams builds and manages relationships across a matrixed organization, to deliver value-added service to management and employees that reflects CHAI’s values. The HR Partner, Global Teams role includes both U.S. and international Human Resource responsibilities. Key areas of focus will include employee relations, relationship management, training and development and HR operations support.

This position will be based in Boston, MA and requires up to 10% international travel.


  • Partner closely with assigned program leadership and staff members to resolve complex employee relations issues.
  • Receive complaints from employees and others. Plan and execute confidential investigations, as assigned, of alleged harassment, bullying, discrimination, abuse and exploitation, and other misconduct. Write investigative reports for Global HR leadership and summaries for CHAI leadership.
  • Conduct regular meetings with respective teams, including by phone, web application or in person.
  • Provide guidance to assigned program teams on organizational and workforce development, compensation, HR procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.
  • Provide coaching and guidance, as needed, to assigned managers on a variety of topics including but not limited to staff performance, feedback, and communication.
  • Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.
  • Provide guidance and input on team restructures, workforce planning, succession planning.
  • Identify training needs for assigned global program teams and individual manager needs.
  • Lead learning and development activities to promote a respectful workplace, talent development, management skills, and other capacity-building needs in line with CHAI’s approach to on-the-job learning. This includes content design, coordination, and delivery of training topics as approved by CHAI leadership.
  • Assist assigned global employees with international assignments and related HR matters including but not limited to:
    • International employment contracts
    • Global compensation
    • International and domestic relocation
    • Immigration support and guidance
  • Serve as focal point for the Prevention of Sexual Exploitation, Abuse & Harassment (PSEAH) for assigned global program teams.
  • Work with members of Global HR team to complete administrative work related to HR processes – onboarding, off boarding, benefit changes, etc.
  • Facilitate new hire check-ins and conduct exit interviews with assigned global program teams.
  • Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with Contracts department and Global Operations team as needed.
  • Work with other members of CHAI HR to facilitate employment agreements and interpret labor regulations and HR-related legal issues for country offices and international staff, research and interpret overseas labor laws, perform and support HR audits, and support reviews and changes to HR-related manuals and documents
  • Provide ad hoc reporting and analysis based on the needs of the HR team and global teams
  • Provide other HR services as needed or requested.


  • Bachelor’s Degree required, preferably in Human Resources, Learning and Development, International Business or a related discipline;
  • 5+ years of progressive experience in Human Resources, non-profit organization experience preferred;
  • Experience in resolution of complex employee relation issues;
  • Working knowledge of multiple human resource disciplines including employee relations, compensation practices, organizational design, succession planning, respectful workplace policies, performance management, and federal, state and international employment laws; and
  • Excellent knowledge of international nonprofit sector;
  • Experience with designing, developing and delivering training content;
  • Strong conflict management skills;
  • Strong interpersonal and negotiation skills;
  • Ability to take initiative to identify and anticipate team needs and make recommendations for implementation;
  • Ability to work urgently and independently to investigate and solve problems;
  • Ability to handle confidential information, regarding all employee related matters;
  • Effectively envision, develop, and implement new strategies to address complex HR issues;
  • Independently manage multiple conflicting priorities;
  • Ability to provide good customer service with patience and sense of urgency;
  • Professional, diplomatic and thoughtful communication skills appropriate for email, web and phone with people from various backgrounds; and
  • Strong computer skills: Microsoft Office (Outlook Excel, Word), experience with HRIS systems desired.

Application instructions

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