Program Specialist: Family Engagement and Program Services, ChildSight

Helen Keller International
  • Location
    Milwaukee, Wisconsin
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Jan 24

Position description

Specific Responsibilities

Direct family engagement

  • Communicate with parents by phone or email to share information regarding their child’s referral to refraction services through the ChildSight® program;
  • Provide parents with information about their child’s vision needs, gather relevant health insurance information and request consent to bill insurance for refraction assessment services;
  • Connect families with community eye care providers, promote parents’ compliance with referrals for full eye exams, as needed, and provide referrals for health insurance enrollment and other related services; and
  • Conduct follow-up with parents to confirm compliance with recommended care.

Measuring success

  • Participate in the design, testing and implementation of the program materials including, but not limited to, parent surveys, parent and student outreach and educational materials;
  • Cultivate and maintain relationships with key school personnel to assist in gathering information and collecting data from students; and
  • Collect and prepare data results from survey; and share results according to work plan developed with the Program Manager.

Data and Administrative Management

  • Assure understanding and adherence to HIPAA policy and procedures by ChildSight® program staff and school personnel;
  • Follow the proper maintenance procedure of all files, records and documents relating to HKI program activities based on developed HIPAA protocol and compliance;
  • Gather and submit relevant student and/or parent information to partnering providers;
  • Prepare first draft of monthly reports for review by supervisors; and
  • Plan and implement program events when required.

Program Services

  • Assist in the development of a detailed plan for on-site schedule of screenings, refraction and eyeglass distribution in conjunction with the school system and other partners as needed to ensure efficient use of staff time, Optician and OD services and assure transport of equipment;
  • Oversee and conduct on-site program processes such as the vision screening, refraction assessment, eyeglass selection and ordering, assembly and distribution of eyeglasses, and completion of all program paperwork;
  • Assist with the onboarding of new staff training, staff development and contracted services engaged in the implementation of the program; Work with Manager/Director to reward employees, address complaints and resolve problems;
  • Promote follow-up care by conducting educational information sessions to children, school personnel and/or parents/guardians regarding the screening assessment, vision health, potential vision difficulties and treatments.


  • Bachelor's degree plus two years related experience, or equivalent combination of education and experience;
  • Experience working in school and/or health settings, and with adolescents. Prior experience in health literacy, parent advocacy and engagement and/or community development preferred;
  • Knowledge of and sensitivity to local context preferred;
  • Ability to work independently, but also coordinate effectively as part of a team;
  • Excellent inter-personal skills; demonstrating diplomacy and tact;
  • Excellent organization, communications and writing skills, including public speaking;
  • Strong English-language communications skills; proficiency in Spanish, Arabic, Burmese, Hmong, Karen S'gwa or Somali preferred;
  • Demonstrable respect for all persons regardless of religion, ethnicity, class or gender;
  • Willingness to travel within state and use of a personal vehicle with adequate insurance for HKI business.

This is a part-time position (approximately 25- 30 hours per week) that is active only during the academic year. 

Application instructions

Please submit a cover letter and resume noting the job title and state in the subject line. Applications will be accepted until the position is filled. 

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