Preferred Communities Program Officer

  • Location
    Arlington, Virginia
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Oct 01

Position description

The Program Officer (PO) develops and enhances ECDC’s Preferred Communities (PC) affiliates’ capacity to successfully implement the PC program. The PO primarily serves as the lead on coordinating training and developing training materials on mental health model to be used by PC affiliates, developing guidance for PC affiliates on forming partnerships with students from schools of Social Work; developing best practices tool for strength-based intensive case management. The PO determines priorities and ensures program performance complies with ECDC and ORR requirements.


Key Responsibilities

Affiliate Support

1.     Serves as the primary liaison for assigned PC affiliate sites.

2.     Communicates on a regular basis with affiliate PC staff, responds to questions and clarifies program policies and guidelines.

3.     Conducts on-site and desk monitoring of PC affiliates, documents findings, and prepares and submits monitoring reports.

4.     Reviews affiliate monthly financial expenditures and prepares reimbursement requests on a timely basis.

5.     Conducts monthly and quarterly conference calls with affiliate PC staff to discuss challenges, best practices and provide case consultation. 

6.     Provides ongoing training and technical assistance via webinars, online platforms and during annual national training.

7.     Disseminates program-related information and emails alerts to PC affiliates, as applicable.

8.     Handles other tasks as required.


Program Support

1.     Develops guidance for PC affiliate sites on forming partnerships and collaborating with students from schools of Social Work at local universities.  

2.     Coordinates training and developing training materials on mental health model to be shared and used by ECDC and its PC affiliates. 

3.     Assists in designing and/or revising program–related documents such as manuals, guidelines, SOPs, and other associated program tools.

4.     Monitors, tracks, compiles, and writes affiliate program outcomes.

5.     Assists in proposal writing and is responsible for reviewing and editing proposals, budgets, budget narratives, and other materials submitted by assigned affiliate sites. 

6.     Conducts the training needs-assessment of PC affiliates twice a year or more as needed in collaboration with other PC staff.

7.     Assists PC affiliates in developing/improving program implementation and outcomes tracking tools as well as standard operating procedures in collaboration with other PC staff.

8.     Identifies resources to support the capacity of ECDC and its PC affiliates to serve special needs populations in collaboration with other PC staff.

9.     Oversees intern projects, provides ongoing mentorship and advice.

10.  Handles other tasks as required. 


Other Responsibilities

1.     Assists in the planning, preparation for, and implementation of ECDC’s annual national training for ECDC’s resettlement affiliates, and associated trainings, conferences and meetings.

2.     Attends meetings and training related to the program when requested, represents ECDC at external meetings and/or working groups. 

3.     Handles other tasks as required.


  • Bachelor’s degree is required. Master’s degree is preferred. Degrees in social work, education, anthropology, sociology, psychology, international relations, and public policy are highly desirable.
  • A minimum of two year’s work experience in direct client services, including case management, service coordination and/or mental health services with refugees and/or immigrants, project/program management, monitoring and evaluation of programs is highly desirable. 
  • Proven experience in designing and conducting workshops and trainings to a large audience.
  • General Knowledge of domestic refugee resettlement issues and experience working with refugees and/or service providers, a plus.
  • Familiarity with federally-funded contracts/programs. 


  • Excellent and effective written and verbal communications skills.
  • Excellent organizational skills, attention to detail and ability to plan and manage work to meet deadlines occasionally under limited time constraints.
  • Ability to manage multiple assignments, exercise initiative and judgment and make decisions within the scope of assigned responsibilities.
  • Ability to work independently as well as a team member.
  • Demonstrated ability to use Microsoft Word, Excel, PowerPoint and the Internet; experience with survey tools such as Qualtrics and SurveyMokey and with web meeting platforms such as Adobe Connect, WebEx, and Go-To-Meeting.
  • Able to relate professionally to and collaborate with individuals of diverse backgrounds in a multicultural work environment.
  • Ability to travel to affiliate sites for monitoring and provide training and technical assistance.
  • Ability to work evening and weekend hours occasionally.
  • Must be legally eligible for employment in the U.S.
  • Must pass a background check.

Application instructions

Please submit by e-mail: (1) a cover letter; (2) a résumé; (3) a short writing sample (2-3 pages); and (4) a salary history and requirement.


No telephone inquiries, please. Only those who submit the four (4) required items above will be considered for a review, and qualified applicants will be contacted for an interview.

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