Information Management Specialist

U.S. Department Of State
  • Location
    Washington, D.C.
  • Sector
    Government
  • Experience
    Mid Career
  • Apply by
    Jan-27-2017
  • Posted
    Jan 11

Position description

Must be a U.S. citizen. Potential applicants should read the entire announcement to ensure that they meet all of the requirements and understand a Foreign Service career.

Applicants may not reapply for one year after the previous application for the same positon.

If a State Department Suitability Review Panel denied suitability in the last two years, you may not apply (except Diplomatic Security Special Agent (SA) candidates whose denial was based solely on the unique requirements for SAs.)

Security Clearance Required

Top Secret 

Duration Appointment

Permanent after tenure granted by a Foreign Service Specialist (FSS) Tenure Board.

Supervisory Status

Yes

About the Agency

http://careers.state.gov/work/culture-of-leadership

Job Summary

The U.S. Department of State, our country’s lead foreign policy agency, provides a rich international experience whether at home or abroad, and opportunities to become responsible leaders.

Each day, our employees make a difference as they contribute to our global society and defend and advance our country’s interests and values. They work on the business of diplomacy and high priority issues that impact the safety, security, and prosperity of our world – human rights, environment, energy, food security, public health, and technology – all while experiencing a unique career.

Our talented workforce reflects and champions all of our strengths and diversity – personal, professional, and educational. We offer a workplace that values and rewards leadership, collaboration and innovation, and personal and professional development. 

Foreign Service Information Management Specialists (IMS) are responsible for the Department’s Information Resource Management programs and information technology (IT) systems world-wide. 

To find out more specifics about the qualifications required for an IMS, please click here for the IMS Career Track Quiz: http://careers.state.gov/work/foreign-service/specialist/career-track-quiz/ims

The Department of State is developing a rank-order list of eligible hires for a limited number of FSS vacancies based on the needs of the Department.

To learn more about the Department of State and a career as an FSS, please visit us at http://careers.state.gov/work/foreign-service/specialist/career-tracks

Key Requirements

  • Be a U.S. citizen and available for worldwide service.
  • Be able to obtain a Top Secret Security Clearance and SCI access.
  • Be able to obtain an appropriate Foreign Service Medical Clearance.
  • Be able to obtain a favorable Suitability Review Panel determination.*
  • Be at least 20 years old and at least 21 years old to be appointed.
  • Be appointed prior to age 60 (preference eligible veterans excepted).**

Travel Required 

Occasional Travel

An FSS generally spends the majority of his/her career assigned to our overseas missions and at times, lives away from family and/or in difficult or isolated conditions.

Selected applicants will be notified of an Oral Assessment (OA) requirement in Washington D.C. For the selected applicants, all travel and other expenses incurred in connection with the OA are the sole responsibility of the applicant.

Relocation Authorized

Yes

After completing orientation and initial training in Washington, D.C., an FSS usually is assigned to two overseas tours, each two years in length, directed by the Department. After the initial two tours, assignments will be for periods of one to three years overseas or in the U.S.

Duties

The duties of IMS vary according to the size of the post and the requirements of the specific diplomatic mission. At various times, at posts around the world or in domestic locations, the following are some examples of the types of duties and responsibilities an IMS is expected to perform: 

  • Provide assistance to users of information management services (for example, by configuring and optimizing software).
  • Train users in the use of new software applications, providing guidance and assistance with new or amended IT-related policies and procedures.
  • Advise post staff on the use of social media technologies for mission outreach activities.
  • Set up, administer, and support software and hardware digital conferencing systems.
  • Manage Department of State knowledge bases. 
  • Promote end-user involvement in technology and technical decision-making. 
  • Promote the use of emerging technologies, and improve and support connectivity with U.S. government foreign affairs partner agencies.
  • Install, operate, and maintain new hardware and software applications.
  • Ensure that IT operations comply with Department of State and federal government operating and security policies and practices, and ensure that applicable management controls are implemented.
  • Administer, operate, and troubleshoot classified and unclassified telecommunications network equipment, including but not limited to, cryptographic equipment, multiplexers, modems, routers, switches, and satellite equipment.
  • Administer secure and non-secure telephone and wireless programs at embassies and consulates by installing new equipment, as well as maintaining and repairing existing equipment.
  • Install, test, maintain, and deploy various wireless and satellite emergency communications systems.
  • Administer classified and unclassified Diplomatic Pouch and Mail programs at overseas locations by providing appropriate supervision, reporting and oversight.
  • Monitor and implement security and management controls on Department of State automated information systems.
  • Support operations in the area of cyber security, contingency planning, disaster recovery, general security operations, and risk management.
  • Supervise teams of foreign national systems administrators, mailroom employees, telephone technicians, radio technicians, or switchboard operators.
  • Serve as part of the embassy or consulate management team.
  • Perform additional duties outside normal information resource management activities as determined by embassy or consulate management or as dictated by specific circumstances.

Some of the essential functions of the job have a physically demanding component. In the execution of the duties and tasks listed above, Information Management Specialists are required to:

  • Work in confined areas such as crawlspaces, attics, communication closets, and other confined spaces.
  • Work from heights to include rooftops, scaffolding, and climb extension ladders. 
  • Move, handle, and lift heavy objects. For example: move desks to troubleshoot computer issues, move computers with or without carts, and move other equipment and tools.

All of these tasks are at times performed at construction sites with ambient noise and other environmental factors that are typical for such sites.

Qualifications and Evaluations

Education

Applicants must meet at least one of the following:

Bachelor’s degree or higher in an IT or IT-related major earned within the last two years (no Specialized Experience required).

Bachelor’s degree or higher in an IT or IT-related major earned more than two years ago and a minimum of two years IT work experience in the past three years.

Bachelor’s degree or higher in any major, a minimum of two years of IT work experience in the past three years, and one of the approved IT certifications (link below).

Associate’s degree or higher in an IT or IT-related major, a minimum of two years of IT work experience in the past three years and one of the approved IT certifications (link below). 

High school diploma or equivalency, a minimum of four years of IT work experience in the last five years, and one of the approved current and valid IT certifications (link below).

High school diploma or equivalency, U.S. military IT-related training or specialty, and a minimum of two years of IT work experience in the past five years. At the time of your application, you must provide your DD-214, clearly showing one of the U.S. military branches specialty codes or designators and/or specialty title or military training report with the title of training. 

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education, http://ope.ed.gov/accreditation, in order to be credited.

Education completed in foreign colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the U.S. It is your responsibility to provide such evidence when applying. Accredited organizations recognized as specializing in interpretation of foreign education credentials listed at: http://www.naces.org/members.htm.

Approved IT certifications listed at: https://careers.state.gov/downloads/files/irm-cert-list-ims.

Evaluations

Candidates will be evaluated on their total background including experience, education, awards, training, and self-development as it relates to the position. Selection for this position will be made only from among candidates possessing the best qualifications. Part-time work experience will be prorated.

Qualifications

Specialized Experience (experience must have been acquired within the last five years.)

Qualifying specialized experience must have been acquired within the periods specified in this announcement and must demonstrate the potential to perform in progressively more responsible positions in the information resource management field. An applicant's work experience will be evaluated for level of responsibility and length of experience.

Knowledge, Skills, and Abilities

  1. Knowledge of information technology, information security, problem and resolution tracking procedures, telecommunications, off-the-shelf software, radio and telephone systems, customer service techniques, and techniques in leveraging IT, to include social media, to satisfy business needs.
  2. Specialized skills in problem recognition, inductive reasoning, deductive reasoning, rule application, troubleshooting and problem solving, learning and keeping abreast of a rapidly changing field, translating business needs into technical solutions, customer service, self-management, stress tolerance, and simply stating technical concepts.
  3. General skill in reading comprehension, active learning, critical thinking, complex problem solving, troubleshooting, active listening, social perceptiveness, networking, speaking, attention to detail, instructing, persuading, writing, coordination, time management, operations analysis and monitoring, systems evaluation, equipment selection, installation, and maintenance.
  4. Other requirements include the ability to adapt to changing physical environments, work with differing levels of technology, cross-cultural awareness, world-wide availability, dependability, teamwork and cooperation, personal and professional integrity (ethics), tolerance for working overseas, travel and being on call, varying work environments, and living away from family.

Abilities and Other Requirements

  1. Ability to think logically and objectively, demonstrating resourcefulness and judgment.
  2. Ability to express oneself both orally and in writing.
  3. Ability to work and deal effectively with others; tact and the ability to obtain cooperation and confidence from supervisors and subordinates in performing official duties.
  4. Ability to work with minimum job supervision and a willingness to accept responsibility.
  5. Ability to read and interpret instructions relating to computer equipment, programs, and installation.
  6. Ability to install and repair various equipment in the applicant’s area of specialty.
  7. Ability to lift and maneuver equipment weighing up to 50 pounds.
  8. Ability to audibly monitor computer equipment for a faulty condition such as noise from a server or hard drive.

Superior oral and written communication skills: In order to perform the duties of a FSS, successful applicants must consistently meet a high standard for English, both written (overall structure as well as grammar, spelling and punctuation) and spoken (overall structure as well as delivery, clarity and succinctness).

Application instructions

*Please be sure to indicate that you saw this position on Globaljobs.org*

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