Program Manager

Position description

Since 1945, CARE has delivered innovative, people-centered solutions in response to the world’s crises. After World War II, excess food for troops became the original CARE Package®-- an outpouring of American generosity for war-torn Europe. Out of that grew a global movement, and today, CARE’s work fills critical gaps for families living in or on the cusp of poverty in the U.S and 120 countries. With increasing needs across the country, CARE is growing its US Programs to help support low-income families and communities. Role, the Program Manager, US Programs will report to the Director, US Programs and play an important role in realizing this growth ambition by providing critical program and partner support functions across the portfolio and managing the cash assistance program. Specifically, the Program Manager will:

- Lead implementation and measurement of emergency cash program

- Help capture, analyze and communicate program learnings internally and externally

- Facilitate partnership building through communications, agreements and reporting

- Provide project management support across the US Programs portfolio

RESPONSIBILITIES:

Manage Cash Assistance Program

• Develop project plans for Cash Assistance programs to ensure strong, consistent operational delivery.
• Support on partner scoping calls, and co-lead meetings with implementation partners to ensure programs follow best practices and can be delivered with quality.
• Partner with Impact, Learning, Knowledge, and Accountability and Cash Transfers teams to refine recipient criteria and data requirements as needed
• Manage contracts and relationships with cash vendors and problem solve technical issues
• Lead on data collection, curation and reporting for the cash program, including the collection of recipient testimonials and community case studies

Support Program Measurement and Evaluation, Knowledge Management

• Support the development of monitoring and evaluation plans and tools for the cash program as well as other program areas
• Lead in data collection and reporting process across partners.
• Support the development of US Programs partner and donor reports as needed
• Lead design and maintenance of US Programs knowledge management channels and systems

Facilitate Partnership Development

• Serve as key liaison between Award Management team and USP in creating efficient operational processes that reduce burdens on partners and ensure programs are delivered effectively and on time.
• Draft and manage partner agreements, due diligence documents and tracking against key milestones and payments accordingly.
• Support team with Salesforce (Contact Relationship Management System) needs alongside finance manager

Project Management and Administration

• Support development of US Programs communications pieces and marketing content

• Provide operational and logistical support for CARE Package and goods distribution as needed

• Support U.S. emergency responses as needed including:

  -Supporting digital and fundraising teams in developing content for funding appeals

  -Facilitating connections with partners to gather case studies and photos for storytelling.

  -When needed, deploying to emergency areas to support partners through immediate relief activities including distributions, cash assistance and grants.

 

Qualifications

Required Qualifications:

- High school diploma
- 5-7 years experience in non-profit, government or community organization
- 2 years experience with cash assistance programs

Preferred Qualifications:

- College degree preferred (especially in areas of social sciences, statistics, public health or public policy) or equivalent combination of education and work experience.
- Strong writing and communication skills
- Ability to collect, analyze, and present impact measurement outcomes
- Strong organizational and project management skills with keen attention to detail and a proactive approach
- Instinctive problem-solver
- Experience working for or with local community organizations in the United States
- Experience working in partnership development or customer service functions

 

Application instructions

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