Position description
The Major Gifts National Team Manager provides strategic and operational support to the Major Gifts team of a global NGO, with a focus on driving revenue growth through effective portfolio management, donor communications, and fundraising campaigns. This role partners with Relationship Managers (RMs) to strengthen donor engagement through tailored outreach and high-performing fundraising campaigns and interactions. The Manager ensures that donor records are accurate, outreach is coordinated and timely, and that all communications reflect CARE’s mission and a high standard of donor care.
Fundraising Campaigns & Donor Outreach
- Partner with RMs to recommend and implement targeted outreach strategies that align with donor interests and giving history.
- Regularly review assigned donor portfolios to identify lapsed or under-engaged donors and recommend appropriate re-engagement strategies.
- Prepare donor mail and email lists for targeted campaigns by selecting and segmenting prospects based on giving history, engagement level, and strategic priorities; coordinate closely with RMs and Major Gifts Operations Specialist to ensure accuracy and relevance of outreach lists.
- Conduct basic prospect research and coordinate with the Research team to support donor qualification and strategy development.
Portfolio and Pipeline Management
- Working with RMs, maintain accurate donor records and pipelines in Salesforce, including tracking gift opportunities, action steps, and engagement history.
- Coordinate with Major Gifts Operations Specialist and National Team Relationship Managers to ensure gifts are accurately recorded, receipted, and acknowledged.
- Monitor and support complex gifts (e.g., DAFs, stock, family foundation contributions), ensuring timely and customized stewardship responses.
- Flag emerging portfolio needs, data gaps, or follow-up actions and coordinate closely with RMs and other internal stakeholders to resolve them.
Donor Communications & Briefings
- Draft high-quality donor communications, including emails, meeting follow-ups, and call notes tailored to donor preferences and priorities.
- Ensure internal briefings and post-meeting documentation—including donor briefs, meeting agendas, action items, and internal recommendations—are completed with clarity, timeliness, and discretion.
Required Qualifications:
- Bachelor’s degree or equivalent combination of education and 6-8 years work experience in a nonprofit environment
- 6-8 years of experience in fundraising, campaign execution, or donor relations
- Strong communication skills with the ability to work both collaboratively across departments and independently within job duties; exceptional attention to detail.
- Experience drafting compelling, donor-centric content that effectively conveys impact and aligns with brand voice and audience expectations.
- Ability to thrive in a complex, fast-paced fundraising environment, with the ability to pivot quickly and re-prioritize projects as needed.
- Discretion, professionalism, and a solutions-oriented mindset.
Preferred Qualifications:
- Experience in mid-to-large nonprofit setting
Application instructions
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