Position description
ProtectDefenders.eu is seeking a part-time consultant (50%) to support the implementation of its Canada Resettlement Programme under the Government-Assisted Refugee (GAR) stream. This role will provide key operational and technical support in case management, partner coordination, and programme analysis.
Role Overview
The Canada Programme Consultant will support the management of HRD resettlement cases, including direct engagement with applicants, application review, and database management. The consultant will play a key role in ensuring high-quality, timely case preparation, while contributing to programme monitoring, analysis, and reporting.
Key Responsibilities
Case Management and Application Processing
- Serve as a key focal point for communication with HRDs, guiding them through the application process;
- Assess and verify applications against Refugee Stream eligibility and admissibility criteria;
- Ensure applications meet resettlement criteria and are as complete and accurate as possible;
- Maintain accurate records of all case-related documentation;
- Manage and update the database of incoming and outgoing cases in coordination with the programmes team;
- Liaise with the Programme Manager for case review and feedback;
- Conduct follow-up reviews and cross-check applications with HRDs after feedback;
- Ensure adherence to internal procedures and quality standards.
Collaboration
- Act as a dedicated focal point for communication with HRDs throughout the process;
- Work closely with the Programme Manager to ensure timely submission of applications;
- Prepare analytical summaries of cases to support Core Committee decision-making;
- Maintain a high level of professionalism, objectivity, and cultural sensitivity when working with HRDs from diverse backgrounds.
Analysis, Reporting, and Impact Monitoring
- Provide regular updates to the Programme team on case progress and status;
- Contribute to programme analysis, including identifying trends and patterns.
Qualifications
- Minimum 4 years of relevant professional experience in the human rights field, with demonstrated experience in refugee resettlement, international protection, or case management involving at-risk individuals;
- Proven experience in handling sensitive cases and working with individuals in situations of vulnerability, including applying protection-sensitive and survivor-centred approaches;
- Demonstrated experience in case assessment, eligibility determination, and file preparation in line with established criteria and procedures;
- Experience working with international organisations, NGOs, or multilateral institutions (e.g. UNHCR or similar actors) is strongly desirable;
- Familiarity with resettlement or complementary pathways programmes, including Government-Assisted Refugee (GAR) or similar schemes, is an asset;
- Experience working in multicultural environments, with the ability to coordinate effectively across different time zones and institutional contexts.
Skills and Competencies
- Excellent organisational and task management skills;
- Strong understanding of confidentiality, data protection, and secure information management practices;
- Demonstrated ability to work independently, managing competing priorities and deadlines;
- Commitment to human rights values and a strong understanding of the challenges faced by human rights defenders at risk;
- Strong analytical and reasoning abilities;
- High attention to detail;
- Strong interpersonal and communication skills, with demonstrated ability and sensitivity to ensure safe and secure communication practices;
- Fluency in English (written and oral) required;
- Working knowledge of Arabic and/or French is highly desirable;
- Strong motivation and empathy towards the mission and beneficiaries of the programme.
Application instructions
Please be sure to indicate you saw this position on Globaljobs.org