Safety & Security Manager

Position description

Job Title: Safety & Security Manager

Work location: Geneina, West Darfur

Location Type: Roving – All locations in Sudan and Chad

Reports To: Country Director, World Relief Sudan (WRS)

Direct Reports: None

Technical Reporting: Receive technical guidance from the WR Global Safety & Security Manager and advise the WRS SMT on safety and security.

Department: Security

ORGANIZATION SUMMARY:

World Relief is a global humanitarian organization whose mission is to boldly engage the world’s greatest crises. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

The Safety and Security Manager (SSM) is responsible for establishing, maintaining, and strengthening World Relief Sudan’s safety and security management system across all operational areas.

The role ensures that appropriate policies, procedures, and controls are in place to enable safe and effective program delivery in complex and high-risk environments. The SSM provides analysis, guidance, training, and oversight to support informed decision-making, balancing program criticality with risk management.

The SSM reports to the Country Director who retains accountability for safety and security. The SSM reports technically to the Global Safety and Security Manager in Home Office.

ROLE & RESPONSIBILITIES:

1. Security Systems & Risk Management

• Lead the development, implementation, and continuous improvement of the country safety and security framework
• Establish and maintain risk assessments, security plans, and SOPs across all operational areas
• Maintain and regularly update location-specific risk levels based on evolving context
• Establish movement and access protocols linked to risk levels
• Ensure risk levels are integrated into organizational systems and tools (e.g., travel approval platforms)
• Ensure that approval workflows are aligned with risk levels, enabling decentralized decision-making with appropriate controls
• Conduct periodic security reviews and system audits to ensure compliance and effectiveness

2. Security Analysis & Advisory Support

• Provide ongoing context analysis and security briefings to senior leadership
• Advise the Country Director and SMT on risk exposure, mitigation options, and operational trade-offs
• Support decision-making by presenting clear, practical, and actionable security recommendations
• Balance program criticality and access needs with risk management considerations

3. Incident Management & Crisis Response

• Serve as the lead technical advisor during security incidents and crises
• Support the Country Director and Crisis Management Team with:
• Incident analysis
  • Response options
  • Evacuation planning
  • Act within delegated authority during crisis situations as required
  • Ensure timely incident reporting, documentation, and communication
  • Lead after-action reviews and incorporate lessons learned into systems and procedures

4. Training & Capacity Building

• Develop and deliver security training programs for all staff, including HEAT-related content
• Ensure all staff understand:
• Personal safety practices
  • Movement procedures
  • Emergency protocols
  • Maintain records of staff training, including completion dates and required refresher timelines
  • Ensure refresher trainings are scheduled and tracked in line with organizational standards
  • Build capacity of managers and field teams to effectively manage security risks

5. Field Support & Oversight

• Conduct regular field visits to assess security conditions and implementation of protocols
• Provide practical guidance on:
• Movement planning
  • Site safety
  • Risk mitigation measures
  • Support field teams in adapting security measures to local contexts
  • Identify gaps and recommend practical improvements

6. External Coordination & Access

• Maintain relationships with:
• Security networks
  • NGOs and UN agencies
  • Relevant authorities
  • Participate in security coordination forums to stay informed of emerging risks and access constraints
  • Support safe and principled access to operational areas

7. Compliance & Standards

• Ensure alignment with World Relief global security policies and standards
• Support internal and external audits and compliance reviews
• Ensure consistent application of minimum operating security standards across all locations
• Lead and model an approach to leadership and service.
• Foster a culture of compassion, integrity, and excellence across all operations.

8. Mission, Vision, & Values

• Other duties as assigned by the Country Director.

SUPERVISORY RESPONSIBILITIES:

The Safety and Security Manager provides technical leadership across WRS, particularly supporting Security Focal Points in the Area Offices and Country Office.

Qualifications

• Committed to the mission, vision, and values of World Relief
• Education: Bachelor’s or Master’s degree in Security Management, International Relations, or a related field
• Experience: Minimum 7–10 years of experience in safety and security management in humanitarian or development contexts
  • At least 3–5 years in complex or conflict-affected environments
  • Demonstrated experience developing and managing security management systems across multiple locations
  • Experience conducting risk assessments, security planning, and incident management
• Professional Certifications & Training:
  • Completion of Hostile Environment Awareness Training (HEAT) or equivalent required
  • Certification or demonstrated experience as a security trainer or Training of Trainers (ToT / QST) strongly preferred
  • Training in security management, critical incident management, and risk analysis required for senior-level roles
  • Trauma/field medical training required (e.g., advanced first aid, pre-hospital trauma care, or equivalent)
• Technical Competencies
• Strong ability to conduct context analysis and risk assessment
  • Experience designing security SOPs and systems
  • Ability to translate analysis into practical guidance for field teams
  • Strong training and capacity-building skills
  • Experience integrating security systems with digital tools or approval platforms
• Communication: Fluency in written and spoken English required; Excellent writing abilities in standard English required; Arabic proficiency is an asset.
• Other: Willingness to travel extensively to field sites, including insecure and austere environments; ability to live and work in challenging conditions.

TYPICAL PHYSICAL DEMANDS:

The physical demands described here are typically representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please review job description for exceptions to these requirements.

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee is frequently required to sit, reach with hands and arms, and communicate.

WORK ENVIRONMENT:

• Extended periods of time may be required for computer work, reading from a screen, data entry, utilizing office equipment such as copiers and fax machines, as well as participation in phone or online meetings.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

Application instructions

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