IT Digital Solutions Intern

Position description

These jobs are found in Country Offices (COs), Regional Offices (ROs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or IT Solutions Developer.

At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis.

JOB PURPOSE:

To support the team in improving productivity through business process automation, assist with the development, testing, maintenance and implementation of IT solutions, and help provide user support and training.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Support the development, configuration and customization of IT systems in line with WFPs IT standards, guidelines and procedures.
• Contribute to system maintenance, troubleshooting and improvement activities as part of the team.
• Support unit and integration testing of new or updated code to ensure it meets requirements.
• Assist in writing and maintaining program code for IT solutions and automation projects.
• Assist with system releases and early support activities to help users adopt new IT solutions.
• Respond to user queries with guidance from the team and escalate issues when needed.
• Help keep technical documentation up to date to support system maintenance.
• Research and suggest ideas for improving business processes and office automation.
• Help prepare clear technical documentation in coordination with business and IT colleagues.

OTHER POST REQUIREMENTS (details to be determined by Post Managers):

• Knowledge of Microsoft Office 365 tools, Power Apps, Power Automate, and SharePoint.
• Knowledge of programming languages and web technologies such as .NET, React, HTML5, and CSS.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is an advantage.
• Understanding of database management systems such as PostgreSQL, MySQL, or Microsoft SQL Server.
• Familiarity in BI tools such as Tableau or Power BI is desirable.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• No prior professional experience is required; relevant coursework, academic projects, internships, or personal projects will be considered an advantage.
• Demonstrated interest in IT, software development, automation, or business systems.
• Willingness to learn new tools, technologies, and ways of working.
• Good communication skills and the ability to explain technical ideas clearly to non-technical audiences.
• Exposure to Azure DevOps or Microsoft certifications is a plus.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS :

Education: Current enrolment in, or recent completion of, a university degree in Computer Science, Computer Engineering, Information Systems, or another relevant field.

Language: Fluency in both oral and written communication in English, Proficiency in French would be an advantage.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Application instructions

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