Public Information Officer (Outreach), P3

UN Peacebuilding Support Office
  • Location
    New York, New York
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Apply by
  • Posted
    Apr 03

Position description

Org. Setting and Reporting

The Peacebuilding Support Office (PBSO) was established to assist and support the Peacebuilding Commission (PBC) with strategic advice and policy guidance, administer the Peacebuilding Fund (PBF) and to serve the Secretary-General in coordinating United Nations agencies in their peacebuilding efforts. In the founding resolutions (A/RES/60/180 and S/RES/1645(2005)) establishing the Peacebuilding Commission, the United Nations General Assembly and the Security Council requested “the Secretary-General to establish, within the Secretariat, from within existing resources, a small peacebuilding support office staffed by qualified experts to assist and support the Commission”. The office comprises the Peacebuilding Commission Support Branch, the Policy, Planning and Application Branch and the Financing for Peacebuilding Branch (FPB). The Knowledge Management and Outreach Officer, post is found in the Financing for Peacebuilding Branch and reports to the Chief of the Branch.


Within delegated authority and under the supervision of the Chief, Financing for Peacebuilding Branch, the Public Information Office may be may be responsible for the following duties:

  • Develops and manage the PBF outreach strategy, including branding and messaging standards;
  • Ensures implementation of a knowledge management framework and system and information programs to publicize priority issues and/or major events, to include drafting information strategies, coordinating efforts, monitoring and reporting on progress, taking appropriate follow-up action, and analyzing the outcome;
  • Undertakes activities to promote media coverage (e.g. press conferences, interviews, press seminars and other special activities) of priority issues and/or major events, to include development of a media strategy and action plan, initiating pro-active media outreach efforts, proposing and arranging press conferences/media coverage, disseminating materials and consulting with press on approach/story angle and other information requests, undertaking appropriate follow-up action and analyzing and reporting on the impact of coverage. Provide support to country based colleagues to document PBF results, approaches and lessons learned;
  • Optimize content for online use and create graphics for visually appealing web pages;
  • Produces or oversees production of information communications products (e.g. press kits, press releases, feature articles, speeches, booklets, brochures, backgrounders, audio-visual materials, radio spot program, etc.), to include proposing topics, undertaking research, determining appropriate medium and target audience, preparing production plans, writing drafts, obtaining clearances and finalizing texts, editing copy, and coordinating design approval, printing procedures nd distribution together with PBSO and field based colleagues and partners;
  • Collaborate and/or actively solicit new written and visual content for website from colleagues in Missions, Country Teams and other partners. Review, polish, edit and post on the website, ensuring high quality visual and content posting;
  • Prepares, on the basis of official UN documentation and other sources, initial drafts of articles or chapters for inclusion in UN newsletters, periodicals, reports and books;
  • Initiates and sustains professional relationships with key constituencies, advise on usability and innovation in communication and knowledge management tools. Develop user friendly thematic guidance notes in collaboration with PBSO partners;
  • Acts as focal point. and develop and manage contracts with external providers of services and supporting/technical resources, e.g. graphic and web designers, programmers, developers and other vendors;
  • Participates in selecting the information transmitted to key constituencies. Contribute to the PBSO newsletter and other regular communication products;
  • Support the Day to day management of the PBSO communication platforms including tagging, uploads, images and comment administration;
  • Provides guidance to, and may supervise, more junior staff.


  • Professionalism: Knowledge of the full range of communications approaches, tools, and methodologies essential to planning and executing effective campaign strategies and programmes, e.g. campaign management, media operations, marketing and promotion, audience outreach, message targeting. Ability to rapidly analyze and integrate diverse information from varied sources. Ability to diplomatically handle sensitive situations with target audiences and cultivate productive relationships. Knowledge of relevant internal policies and business activities/issues. Ability to produce a variety of written communications products in a clear, concise style. Ability to deliver oral presentations to various audiences. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work;
  • Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed;
  • Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.


Advanced university degree (Master’s degree or equivalent) in communication, journalism, international relations, public administration or related field is required. A first-level university degree in combination with an additional two years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five years of progressively responsible experience in public information, journalism, international relations, public administration or related area is required. Experience delivering results and products such as website, newsletters, videos, social media visuals is required. Experience managing communications strategies for public or private not-for-profit development institutions is desirable.


English and French are the working languages of the UN Secretariat. For this position fluency in English is required. Knowledge of French is desirable.

Application instructions

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