Resettlement Case Manager

Refugee Services of Texas
  • Location
    Dallas, Texas
  • Sector
    Non Profit
  • Experience
    Early Career
  • Posted
    Nov 03

Position description

  • Provides case management services to refugees and other displaced persons to include coordination of housing, orientation/client education, and other basic needs enrollments within program requirements and time frames utilizing in-house services and referrals to external service providers within the community
  • Assists the client to engage in activities that will facilitate the clients self-sufficiency and ability to perform tasks independently
  • Coordinates the provision of interpretation and translation services to clients
  • Provides safe and supervised transport for clients to offsite appointments or activities as needed and confirms public transport capabilities.
  • Completes all case notes and program documentation, ensures accuracy and compliance within program guidelines (core services of the Cooperative Agreement) and confirms timely delivery of services
  • Enters data in the agency database in a timely manner as directed
  • Communicates, coordinates and promotes program within community and partners.
  • Serve as an advocate for clients
  • Perform other duties as assigned
  • Education:

    • Graduate of an accredited 4 year college or university with major course work in Social Work, Sociology, Psychology or a related field
    • A comparable amount of training and experience may be substituted for degree


    • Background in social services required
    • Previous case management experience 1-3 years preferred; Experience working with diverse populations and refugee social services programs preferred
    • Experience and education may be substituted for one another.


    • High English language proficiency and excellent communication skills both verbal and written required
    • Computer proficient including Microsoft Office applications (Word, Excel and Outlook) required
    • Fluency in an additional language spoken by the client base preferred


    Valid Texas drivers license and minimum mandatory Texas automobile insurance coverage; Must be able to provide own daily transportation

Application instructions

Please be sure to indicate that you saw this position on