Operations Associate, EdTech Hub

Results for Development (R4D)
  • Location
    Washington, D.C.
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Nov 16

Position description

Results for Development (R4D) is a leading non-profit global development partner. We collaborate with change agents around the world — government officials, civil society leaders and social innovators — to create strong systems that support healthy, educated people. We help our partners move from knowing their goal to knowing how to reach it. We combine global expertise in health, education and nutrition with analytic rigor, practical support for decision-making and implementation and access to peer problem-solving networks. Together with our partners, we build self-sustaining systems that serve everyone and deliver lasting results. Then we share what we learn so others can achieve results for development, too.

Results for Development (R4D) is looking for an Operations Associate to play a key role in the management of the EdTech Hub, of which R4D’s R4D’s Global Education Practice is one of the key partners.

Diversity, equity and inclusion are at the heart of our work environment and help advance our mission. Diversity—of ideas, identities, perspectives and backgrounds—is vital to who we are and what we do. We seek people who embrace these values and will help reinforce them. Our work culture is collaborative, creative, and entrepreneurial. We operate based on trust and respect.

Our Work**

The EdTech Hub (“the Hub”) is R4D’s largest and most complex education program, a global research partnership with the goal of empowering people to make decisions about technology in education. The EdTech Hub, which is funded by multiple donors, does rigorous academic research to generate new evidence, and gives evidence-based advice about how to use technology in education. We help decision makers inside and outside government make clear, evidence-based policy decisions to achieve maximum impact.

The Hub is made up of a consortium of partners, with R4D leading the engagement and central services functions of the Hub including finance, procurement, operations, and communications. The Hub aims to bring together individuals from all partner organizations to form a cohesive management structure. A focus on learning and adaptation permeates internal and external aspects of the Hub, with agile management principles guiding our operations.


Do you have incredible attention to detail, love perfecting a spreadsheet, being a problem-solver, who teammates can rely on, and have impeccable organization? This may be the job for you!

R4D and the EdTech Hub are seeking a dynamic Operations Associate. The Operations Associate will work with the EdTech Hub Operations Director to ensure the smooth running of the Hub, including compliance with Hub policies and funder rules (such as Foreign, Commonwealth & Development Office rules). The Operations Associate will be highly motivated, a creative problem solver; have strong operations management, communication, and collaboration skills; and have a commitment to excellence and producing results. In this role, the Associate will work with individuals across at least eight countries and will learn about managing a complex program funded by multiple donors.

Most of the Operations Associate’s time will be working on the Hub (roughly 90%), but they may also provide support to R4D’s Global Education Practice. The Operations Associate will report directly to the EdTech Operations Director. This position will be based in Washington, DC or London. Occasional travel (up to two weeks per year) may be required once COVID-19 restrictions have been lifted.


  • Work closely with the Operations Director and other Hub stakeholders to manage finances, procurement and contracts, Hub policy development, and people services in line with our values and principles as a “human learning system.” Support financial management and tracking our multi-donor budget, including liaising with teams across the Hub
  • Support effective partnerships with the Operations Director, including coordinating due diligence and reviewing and processing partner and consultant contracts, invoices, and expenses
  • Support quarterly and annual financial reporting to multiple funders, including our key performance indicators and compliance reports
  • Maintain the Hub’s knowledge management systems (largely on G Suite), collaborating with technical specialists to administer various platforms, and keep information and knowledge flowing
  • Contribute to Hub policy development and revisions to enable compliance with donor rules, promote adaptation and agility, and contribute to our learning culture
  • Provide support to Hub partners to solve operational challenges as they arise, in collaboration with the Operations Director
  • Work closely with R4D’s support teams to develop and execute contracts, process payments, solve human resource issues, manage recruitments, and other tasks as required
  • Support human resources needs, such as recruitment and troubleshooting operational issues with team members



  • Three years of relevant experience and a bachelor’s degree or one year of relevant experience and a Master’s degree
  • Previous experience working on FCDO/DFID-funded commercial agreements highly preferred
  • Demonstrated track record of conceptualizing, operationalizing, and executing on complex projects and workstreams; ability to set priorities; handle competing time/resource demands; solve problems and work in a fast-paced, dynamic as part of a team
  • Significant experience leading the development of high-quality deliverables; excellent written and verbal communication skills
  • Strong interpersonal skills and demonstrated success in cultivating and managing relationships across a diverse group of global stakeholders
  • Highly collaborative and approachable
  • High level of proficiency in Microsoft Office Suite and G Suite

Application instructions

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