Resettlement Program Supervisor

Refugee Services of Texas
  • Location
    Dallas, Texas
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Jan 10

Position description

General Supervision:

  • Provide effective supervision and oversight of all resettlement and match grant services and activities for the office.
  • Ensure quality and timely services to all clients.
  • Provide direct supervision of staff members. Provide appropriate training, coaching and development of staff. Conduct annual performance evaluations.
  • Oversee community volunteers, interns, and maintain positive and professional relations with local service providers.

Financial Management:

  • Supervise the distribution of client funds and the tracking of all financial transactions related to USRP and MG.
  • Generate and ensure the timely submission of check requests for client funds.
  • Ensure the financial requirements of the match grant program by generating local cash and in-kind resources.

Program Management:

  • Confirm co-sponsorship and coordinate arrival information with Area Director.
  • Ensure provision of comprehensive orientation as outlined in the R & P Cooperative Agreement, MG guidelines and other Federal, State and local contacts. Ensure clients are linked with the appropriate social service, employment, educational, health care and transitional income providers in a timely manner; ensure provision of specialized services as needed.
  • Ensure case files are maintained and conform to all contract requirements and reflect contact with clients and program activity in a timely manner. Conduct both regular and random case file reviews.
  • Comply with all policies and protocols of the agency. Participate in program meetings and staff development activities.
  • Adheres to policies related to boundaries with youth.
  • Attends required abuse risk management training.
  • Adheres to procedures related to managing high-risk activities and supervising youth.
  • Reports suspicious or inappropriate behaviors and policy violations.
  • Follows mandated abuse reporting requirements.
  • Other duties as assigned.



  • Graduate of an accredited 4 year college or university preferred
  • A comparable amount of training and experience may be substituted for degree

Experience: (List the nature and length of experience required.)

  • Background in social services setting preferred
  • Previous supervisory experience 1-3 years required
  • Experience working with diverse populations and refugee social services programs preferred
  • Experience and education may be substituted for one another.

Knowledge/Skills: (List knowledge, skills, and abilities required.)

  • High English language proficiency and excellent communication skills both verbal and written required
  • Computer proficient including Microsoft Office applications (Word, Excel and Outlook) required
  • Fluency in an additional language spoken by the client base preferred

Licenses/Certifications: (List licenses or certifications required.)

Valid Texas drivers license and minimum mandatory Texas automobile insurance coverage; Must have a car for daily local travel

Physical Requirements and Working Conditions:

Regular work hours are 8:30am-4:30pm. Work hours may occasionally be required before or after daylight hours. Considerable time will be spent escorting clients to appointments and meetings at various locations. Work may be stressful when dealing with individuals and/or working within time constraints.

Work requires some physical activity including frequent sitting, standing, walking and reaching, and occasional bending, kneeling, crouching and stooping.

Work requires the ability to frequently lift and/or carry equipment, supplies and other materials weighing up to 10 pounds, and occasionally lift and/or carry equipment, supplies and other materials weighing up to 30 pounds.

Work requires sufficient hand-eye coordination and manual dexterity to use hands and arms to reach, handle, grasp and feel, and to operate computers and other office equipment.

Work requires sensory abilities including vision correctable to normal ranges. Work requires talking and hearing within normal ranges and ability to communicate accurate, concise information. Noise level in the work environment is usually quiet to moderate. Office work may be subject to frequent interruptions.

May be exposed to communicable diseases.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Application instructions

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