Global Compensation and Benefits Officer - US

Mercy Corps
  • Location
    Remote, D.C.
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Feb 06

Position description

Position Status: Full-time, Regular 

Salary Level: US: Starting salary for this role will be USD $53,200 - $63,175, commensurate on experience. 

Valid unrestricted work authorization in the country in which you will be based (United States) is required at the time of application for this position. 

About Mercy Corps 

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact. 

Program / Department Summary 

The People and Strategy Team ensures that Mercy Corps has the people, strategies and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment. 

General Position Summary 

The Global Compensation and Benefits Officer is responsible for participating in the design and implementation of the policies, procedures and systems of Mercy Corps’ Global Compensation and Benefits portfolio, ensuring Mercy Corps Compensation and Benefits Team meets the needs of team members in 40+ global locations. The Global Compensation and Benefits Officer supports all global benefits, wellness and compensation, programs for Mercy Corps staff.  

This individual will support the Director - Global Total Rewards by administering Compensation and Benefits strategies and programs that are aligned and integrated with business plans, which will enhance our talent attraction, retention, performance, and development initiatives globally. This position will also support Mercy Corps’ compensation and benefit programs through consistently applying and administering internal policies and government regulations with a strong diversity and equity lens. A key element of this role focuses on building, maintaining, and strengthening relationships as well as an integrated and strong service delivery model. 

Essential Job Responsibilities  

  • Supports US and non-US benefits programs, policies, and initiatives. 
  • Contributes to the evaluation of the organization’s benefits and current programs and their alignment to the philosophy, budget, and external value. 
  • Participates in the carrier/vendor marketing process (including preparing the Request for Proposal, working with the carriers/vendors to gather and negotiate quotes; compiling the analysis of the responses) and assist with the implementation of new vendors and/or carriers, 
  • Contributes to the completion of accurate financial reports in a timely manner.  
  • Assists with escalated HR requests (from HR) in a timely manner.   
  • Supports the development of benchmarking reports, benefits dashboards and summarize findings. 
  • Supports global compensation initiatives. 
  • Supports compliance initiatives.  
  • Supports the introduction of benefit initiatives in new countries and manages and reviews current programs in existing countries. 
  • Supports the operationalization of innovation and process improvements that support the organization’s growth, efficiencies, and capability enhancement. 
  • Assists with vendor relations and service levels and builds trust. 
  • Supports HR compliance of benefit plans with the Affordable Care Act (ACA). 
  • Supports oversight on the administration of the organization’s benefits program including health and welfare, 403(b), leaves of absence, wellness program, workers’ compensation, executive benefits, and others.  
  • Supports the organization’s Wellness program and advocates for a culture of health. 
  • Supports the communication of and measurement of success criteria for the global wellness program. 
  • Supports HR with the annual benefit renewals and US open enrollment process and ensures that plan design changes are aligned with budget, applicable mandates such as the ACA and the Mercy Corps benefit philosophy. 
  • Supports global wellbeing, including tasks to review country specific culture and programs, policies, and trends.  
  • Supports data analytics to support and shape business decision-making. 
  • Supports Finance to ensure accurate reporting of benefit costs for budgeting purposes. 
  • Supports ongoing training, and direction to team members. 
  • Completes benefit deductions for payroll files. 
  • Completes complex billing processes.   
  • Reconcile financial statements. 
  • Participates in other duties as assigned by supervisor.

Supervisory Responsibility 

The Global Compensation and Benefits Officer has no supervisory responsibilities.


Reports Directly To: Director – Global Total Rewards 

Works Directly With: Global Human Resources, Global Talent and other People, Strategy and Technology team members; Corporate Finance; Global Regional Directors and Teams, etc. 

Accountability to Participants and Stakeholders 

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. 

Minimum Qualifications & Transferable Skills 

  •  3+ years of benefits and payroll or finance administration experience; focus on human resources operations or total rewards and benefits programs preferred. 
  • Strong IT skills including macros in Excel and working within a variety of IT systems. 
  • High level of attention to detail, analytical and problem-solving skills, excellent time management and prioritization, ability to handle interruptions and switch tasks easily and effectively. 
  • Ability to provide advanced-level administrative support. 
  • Strong written and verbal communication with highly evolved interpersonal skills. 
  • Demonstrated history of superior customer service, sensitivity to team members’ personal situations, and the ability to maintain confidential information. 
  • Demonstrated ability to effectively manage complex, multi-step projects and procedures consistently. 
  • Ability to work independently and take initiative. 
  • Ability to exercise sound judgment and maintain composure in stressful situations. 
  • Familiarity with employee benefit/wellness/compensation program designs, as well as U.S. labor/benefit laws and employer compliance requirements preferred. 
  • Proven experience and intermediate skills in Microsoft Word, Excel, and Google Suites. 
  • HIPAA compliance training or certification preferred. 
  • Multilingual especially in French, Spanish or Arabic preferred. 

Success Factors 

The successful team member will be an avid learner, self-directed, innovative and action orientated. They will have the ability to work independently, employ effective time management skills, handle frequent interruptions, shift priorities, exhibit superior customer service skills, and work effectively within a diverse team. This person will thrive in a fast-paced environment prone to rapid change and be willing to increase their responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability, and the ability to be flexible and ensure that effective communication is a priority in all situations.

Application instructions

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