Information Assistant - IDS (Temporary Agent, AST 4)

European Asylum Support Office (EASO)
  • Location
    Valletta Harbour, Malta
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Sep 29

Position description


The European Asylum Support Office (hereinafter referred to as "EASO"), established by Regulation 439/20101, strengthens European Union (EU) Member States’ practical cooperation on asylum, enhances the implementation of the Common European Asylum System (CEAS) and supports Member States whose asylum and reception systems are under particular pressure.

Specifically, EASO focuses on three main tasks:

  1. Supporting practical cooperation among Member States on asylum mainly through training, quality activities, country of origin information (COI), statistics and analysis, specialized expert networks, practical cooperation workshops, thematic support on unaccompanied minors, trafficking in human beings and gender;
  2. Supporting Member States under particular pressure through emergency support, including the deployment of asylum support teams to assist EU Member States in managing asylum applications and in putting in place appropriate reception facilities;
  3. Contributing to the implementation of the CEAS by collecting and exchanging information on best practices, drawing up an annual report on the asylum situation in the EU covering the whole asylum procedure in EU Member States and adopting technical documents, on the implementation of the new EU asylum acquis.

The headquarters of EASO are located at the Valletta Harbour (Malta).


EASO is developing a combined content management system and database – the Information and Documentation System (IDS). The IDS provides a detailed and up-to-date overview of the practical functioning of the Common European Asylum System, being a searchable library that provides comprehensive overviews of how each key stage of the asylum system is carried out in individual EU+ countries and allows users to compare these practices. The key elements include: the access to procedure, the application for international protection, the Dublin procedures, the determination at first instance, the determination at second instance, the reception and detention, the return, and the content of protection/integration. IDS is intended to be the future common point of reference for all EASO and national information on asylum, ensuring consistency in approach and source data, and providing a qualitative counterpart to statistical data collection under the Early warning and Preparedness System (EPS).

An IDS network of nominated EU+ countries (EU-28, Norway and Switzerland) representatives has been set up to develop the database. With EASO acting as a central management point for the system, network members are validating and updating their national asylum information on a regular basis. In parallel, EASO coordinates and updates the content and enhances the system’s functionality.

The IDS team also manages the EASO Query System, which allows EU + countries to post written questions and receive replies concerning practical aspects of the Common European Asylum System (CEAS), and is responsible for the Annual Report on the Situation of Asylum in the EU.

The successful candidate would work in the IDS team (based in the Information and Analysis Unit in the Department of Operations) and would support the Information and Analysis Coordinator who has overall responsibility for the development of the project, by performing the following tasks:

  • Supporting the day-to-day running of the IDS;
  • Organising liaison with IDS network members representatives of participating countries (including daily communication and organizing meetings);
  • Performing research and compilation of information to be included in IDS;
  • Completing, updating and improving the summaries provided in the system;
  • Making practical suggestions on how to improve the system;
  • Supporting the EASO Query System and the publication of the Annual Report on the Situation of Asylum in the EU;
  • Any other relevant tasks assigned by the Head of Unit in the interest of service.


A) Eligibility criteria

Candidates will be considered eligible for selection on the basis of the following formal criteria to be fulfilled by the deadline for applications:

  1. Have a level of post-secondary education attested by a diploma2 and, after having obtained the diploma, at least 9 years of appropriate professional experience; or
  2. Have a level of education attested by a diploma and giving access to post-secondary education, and after having obtained the diploma, at least 12 years of appropriate professional experience;
  3. Be nationals of one of the Member States of the European Union, Norway or Switzerland;
  4. Be entitled to their full rights as citizens;
  5. Have fulfilled any obligations imposed on them by the laws on military service;
  6. Possess a thorough knowledge of one of the official EU languages and a satisfactory knowledge of another of these languages to the extent necessary for the performance of the duties pertaining to the post;
  7. Meet the character requirements for the duties involved3;
  8. Be physically fit to perform the duties linked to the post4.

B) Selection criteria

If the eligibility criteria set out in section A) Eligibility criteria are met, the candidates’ applications will be evaluated on the basis of the selection criteria below. The most suitable candidates will be invited to an interview.


  1. At least 3 years of professional experience in the area of the Common European Asylum System and demonstrated knowledge of relevant legislation and procedures;
  2. Research experience in a migration- or human rights-related area;
  3. Extensive experience in drafting high-quality documents in English.


  1. Website/online public IT editorial experience (design, compilation, checking, posting information to the public in an institutional setting);
  2. Professional experience with a databases and/or document management systems.

Evaluation during interviewing process

Candidates invited to the interviewing process (interview and written test) will be assessed on the following criteria that are essential to the post:

  1. Excellent written and oral command of English;
  2. The ability to use electronic office equipment and applications (word processing, spread sheets, presentations, electronic communication, internet, etc.).

During the interviewing process candidates may also be assessed on the basis of the following criteria:

  1. Knowledge of the mission and organisation of EASO and EU JHA sphere;
  2. Excellent planning and organisational skills and the ability to prioritise work and deliver under pressure;
  3. Ability to work effectively in a multidisciplinary team in a multicultural and multilingual environment.


The Regulation which provides the legal basis for EASO was adopted in May 2010 (Official Journal of the European Union L 132 of 29.5.2010).

Eligibility of candidates will be assessed by a Selection Committee according to compliance with all eligibility criteria by the closing date for the submission of applications.

The applications of the eligible candidates will also be assessed against the selection criteria. Following this assessment, the best ranking candidates may be invited for a written competency test and an interview, which will be held for the most part in English.

The interview will consist of the following components:

  • General aptitude and language abilities to the extent necessary for the performance of their duties in accordance with Article 12.2(e) of the Conditions of Employment of other Servants of the European Communities (CEOS);
  • Specific competences with reference to the applicants' profiles in line with the selection criteria of the present Vacancy Notice.

Candidates invited to an interview will be required to bring with them originals and copies of the documents listed below:

  • A document proving their citizenship (e.g. passport);
  • Certificates attesting their educational and professional qualifications, in particular those giving access to the profile in question;
  • Documentary evidence of their professional experience after the date on which the candidate obtained the qualification giving access to the profile in question, clearly indicating the starting and finishing dates, whether full or part time, and the nature of the duties carried out.

The Selection Committee will propose a shortlist of successful candidates to the Appointing Authority, who will decide on the appointment of the successful candidate and the establishment of a reserve list for the post advertised. Candidates shall note that inclusion on the reserve list does not guarantee recruitment. Recruitment will be based on availability of posts and budget.

The reserve list for this post will be valid until 31 December 2017 and may be extended at the discretion of the Appointing Authority.

Prior to contract signature, the successful candidate will be asked to undergo a compulsory medical examination by one of the institutions' medical officers in order that EASO may be satisfied that he/she fulfils the requirement of Article 28(e) of the Staff Regulations of the Officials of the European Communities.


EASO applies an equal opportunities policy and accepts applications without distinction on the grounds of sex, race, colour, ethnic or social origin, genetic features, language, religion, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.


The Temporary Agent will be appointed by the Executive Director, upon recommendation of the Selection Committee, following the selection procedure.

He/she will be recruited as a temporary agent pursuant to Article 2(f) of the CEOS for a period of 5 years which may be renewed. The temporary agent post in question will be placed in group AST 4. Successful candidates who are recruited will undergo an initial probation period of nine months.

The pay for a Temporary Agent, AST 4 (step 1) consists of a basic salary of 4099.01 € weighted by the correction coefficient (for Malta currently 85.70%) supplemented with various allowances, including family allowances. The salaries of staff members are subject to a Community tax deducted at source. Staff members are exempt from national tax on salary and are members of the Community social security and pension schemes.

For further information on working conditions of temporary staff please refer to CEOS:

The place of employment is Valletta Harbour (Malta).

Application instructions

*Please be sure to indicate that you saw this position on*

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