Senior Talent Manager

Humanitarian OpenStreetMap Team
  • Location
    Washington, D.C.
  • Sector
    Non Profit
  • Experience
    Mid Career / Advanced
  • Apply by
  • Posted
    Mar 19

Position description

Humanitarian OpenStreetMap Team (HOT) is a US-based NGO and global community of thousands of volunteers working together to use maps and open data for humanitarian response and the Sustainable Development Goals. As the world’s preeminent participatory mapping NGO, HOT has fostered a global mapping community composed of more 200,000 people with ground operations in eight countries. When major disaster strikes anywhere in the world, HOT rallies this global network to create the maps and data that enable responders to reach those in need. HOT works closely with humanitarian and development partners including the Red Cross, Médecins Sans Frontières, World Bank, and UN OCHA, among others.

About the Position

HOT is a small organization with a collegial, remote work culture that enables our global reach. In 2019, we exceeded 100 staff including the global HQ team and staff in country office and project locations. HOT is looking for our first Talent Manager to support our existing team and help us envision creative approaches for fostering a principled, open, remote, flexible and fun working environment that attracts and retains the best talent.

The Sr. Talent Manager will begin as HOT’s sole full-time HR representative, working closely alongside HOT’s Global Operations Manager and reporting to HOT’s Executive Director. The position will support 100+ staff globally across four regions: Asia, East Africa, West Africa, and Latin America/Caribbean. It is expected that over time the Sr. Talent Manager will supervise an HR focal point in each region. This role will have significant responsibility and creative license to shape the future workplace culture of HOT and help us achieve our goals around attracting and retaining a diverse, gender-balanced workforce, while meeting our duty of care to staff. The Sr. Talent Manager will oversee and execute all aspects of talent management across recruitment, onboarding, performance assessment, compensation/benefits, learning and development, and deployment planning. The role is also responsible for traditional HR duties including managing outsourced payroll and benefits providers, policies, compliance, safety, grievances, EEO, guidelines for office start-up, maintenance and shut down.

About You

We’re looking for a human resource professional with a proclivity toward innovation. We’d be particularly excited about talking with candidates who have led small-mid size tech startup or startup-like organizations (especially nonprofit startups) through periods of rapid personnel growth; candidates who have led new or creative talent initiatives in the humanitarian or development sectors; candidates who are experienced in the unique needs of staff deployed in humanitarian contexts and in demanding remote positions. You should be comfortable working in fully remote, global organizations across time zones and cultures, in thinking strategically but also jumping into the hands-on work required in HR administration. In your application, we’d like to know about your experience managing change in organizations: what aspects of organizational performance, diversity and inclusion, and management support that have you set out to impact. What are you most proud of achieving? We’d also like to hear about your experience establishing or maintaining a responsive, engaging organizational culture.


  • Develop HOT Talent strategy for recruitment and retention including meeting HOTs target of gender balance and diversity in our workforce
  • Oversee the implementation of performance management and compensation practices, including creating consistent role descriptions and the creation of a new competency framework to guide hiring and performance management practices
  • Refine HOT’s open salary framework in collaboration with HOT’s Director of Finance and improve our performance feedback system and recognition structure
  • Help managers to anticipate and manage staffing needs in partnership with HOT Directors, working closely with senior management and regional teams on staff placements, rotations, and the creation of candidate rosters
  • Manage HOT’s recruitment pipeline including drafting job descriptions, applicant screening, tracking, interviewing, etc.
  • Select and deploy applicant tracking and talent management software in support of HOT’s strategy
  • Manage onboarding/induction, and overall learning and development strategy, including training, coaching and other developmental support
  • Work closely with staff to provide advice, guidance and mentoring, including one-on-one coaching for capacity building and professional development
  • Design and implement a staff well-being strategy, be available for critical incident support and support implementation of HOT’s safety and security policy
  • Oversee traditional HR duties (some outsourced) including payroll, benefits, policies, compliance with US and international employment law, safety and security, and grievances


  • BA/BS in Human Resource Management, Business Administration, Organizational Psychology or a field relevant to Human Resources
  • 8-10 years minimum HR experience with at least 5 years of leading HR operations or talent management and successfully, coaching and managing others
  • Previous work in international organizations e.g. global non-profit or tech startup environment including in a remote work environment
  • Solid working knowledge of best practices in all HR functions including international recruitment, onboarding, benefits, compensation, employee relations, learning and development, human resource information systems, including adherence to all state and federal employment laws
  • Experience with managing compensation and performance management systems
  • Prior experience with leading/facilitating training and workshops, adult learning, and/or executive coaching
  • Broad cultural competency and experience working across countries and time zones
  • Ability to travel internationally 4-6 times per year; visiting each region at least once annually
  • Sense of humor, demonstrated empathy, and compassion
  • Fluency in written and spoken English
  • Preferred: Additional language (French preferred), SHRM-CP/SHRM-SCP or SPHR certifications, familiarity with USAID/US government funding regulations.

Application instructions

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