Program Manager, Post-Secondary Success

iMentor
  • Location
    Oakland, California
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Sep 29

Position description

The Program Manager, Post-Secondary Success (PM) will be responsible for providing strategic guidance for mentee and mentor pairs enrolled in iMentor’s Post-Secondary Program that builds a path of success for students through post-secondary education. They will help mentees enroll in, matriculate to and remain enrolled in 2-year or 4-year undergraduate and progressive pathway programs by providing targeted advisement; including registration deadlines, financial aid information, and applicable enrollment updates relevant to the post-secondary experience.

Reporting to the Program Director, iMentor Bay Area, the PM will work to leverage and engage mentors as a “go-to” resource for enrolled students, providing timely and relevant information that focuses on how they can help mentees navigate the post-secondary environment and progressive pathway space. The PM will translate their knowledge of the post-secondary landscape, in including city/region specific resources, to coach volunteer mentors who support mentees through their transition from high school.

The ideal candidate will have at least three (3) years of professional experience working to support programming within a post-secondary context, a strong customer service orientation, a passion for helping students achieve post-secondary success and the ability to motivate adult volunteers of all ages and backgrounds.

Responsibilities

College Advising & Pair Support

  • Provide virtual support to approximately 250-350 mentors and mentees as they transition from the iMentor high school program into their respective post-secondary paths
  • Conduct individual mentor coaching to ensure mentee progress through 2-year and transfer to 4-year colleges
  • Research California-based alternative/progressive pathways and deliver top-notch advising services to a cohort of alternative/progressive pathways bound students including: military service, career advising, gap-year support and working closely with unmatched students
  • Deliver college and career advising services to help mentor and mentee pairs navigate important deadlines and decisions within the college and employment landscape
  • Devise targeted proactive and reactive case management plans to address barriers to mentor and mentee success in the program

Data Analysis & Reporting

  • Document and track all support provided to participants; maintain high quality, timely notes on pair progress in the program
  • Analyze and manage data; create targeted weekly focus lists to increase participation and drive programmatic outcomes
  • Work closely with iMentor’s Research and Evaluation Team to identify and report out on key data points relevant to understanding college persistence trends on both a national and local level

Outreach & Communication

  • Collaborate with the National Program Team to disseminate monthly post-secondary curriculum content and resources
  • Contribute content to mass text campaigns, e-mail marketing, social media, and listservs to drive engagement, persistence, and matriculation among program participants
  • Partner with the Program Director to Partnerships to research, reach out and foster relationships with progressive pathways institutions and non-profit organizations in the Bay Area

Events and Facilitation

  • Develop and facilitate Post-Secondary Program orientation, info sessions, and professional development events (career and skills building sessions)
  • Host iMentor virtual and in-person office hours to support mentors and mentees
  • Attend external events to enhance the visibility of the program within the post-secondary access community and develop new program contacts

Post-Secondary Enrollment

  • Manage 12th grade pair enrollment in and matriculation in Post-Secondary Program and pathways
  • Work in conjunction with the high school program to orient pairs from the 12th grade to the Post-Secondary Program

Qualifications

  • Three (3)+ years of professional experience in college advising, admissions, college access programming and persistence, customer service and volunteer engagement
  • Demonstrated interest in working with people from various backgrounds and comfort interacting remotely with constituents
  • Intimate knowledge of California public school systems (including East Bay and San Jose community college systems) plus experience working with opportunity and alternative-pathway programs
  • Comfort with using data and research to drive program results and assess engagement trends
  • Excited about the college access space and supporting first-generation college students as they matriculate to and through college and alternative pathways
  • Must have a customer service orientation with demonstrated support for remote program constituents
  • Must be a self-starter and proactive problem solver, able to elevate challenges and collaborate with leadership to develop solutions
  • Proven effectiveness in high-volume case management and customer/constituent support within a fast-paced setting
  • Strong organization and project management skills with ability to balance multiple priorities and high-volume tasks
  • Experience with large-group event facilitation, preferably with young adults or adult volunteers
  • Must also demonstrate the ability to maintain confidential and sensitive information
  • Travel to external meetings, partner schools and college campuses within Chicago may be required – transportation is not provided
  • Demonstrated alignment with iMentor's mission, values, and commitment to diversity, equity, and inclusion.
  • Bachelor’s degree required
  • Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts
  • Must have home internet access

Application instructions

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