FHI 360’s Strategic Growth group is designed to facilitate evidence-driven prioritization of new markets, technical approaches, and business pursuits to advance FHI 360 efforts to achieve impact in the FHI 360 strategic priority areas. The Global Technical Corps (GTC) is a team within Strategic Growth that provides subject matter technical, design and writing services to projects, facilitates thought leadership, fosters learning, and leads business growth. The Program Manager (PM) will report to the GTC Senior Director and work closely with the GTC team to advance FHI 360’s efforts around equity and social cohesion, addressing global health threats, and climate action. The PM will support the GTC Senior Director to manage and guide the day-to-day operations of the team’s activities, with a particular focus on business growth process management and coordination. This position will also work closely with the Associate Director of Finance and Project Manager to ensure financial, administrative, contractual, and logistical efficiency and compliance. They will also serve as a specialist responsible for gathering facts/data/information from within GTC/SG as well as from around the organization, analyzing findings, reaching logical conclusions, recommending solutions, and coordinating special projects/initiatives.
Program Management responsibilities:
Coordinate and ensure the development of GTC initiatives and projects from initiation to completion based on the established project scope, goals, and deliverables.
Support identification of partnerships, opportunities, and information to present to management to help achieve strategic goals of the team; develop and maintain a GTC partnership database.
Create and manage tracking systems, including level of effort for staff and consultants, team deliverables, and BD leads, as well as manage the team communications and coordination.
Develop and deliver the GTC project workplans encompassing all the details of a project to the team members, including a project RASCI that clearly outlines the roles and responsibilities of every function within the project.
Oversee documentation and reporting, ensures accuracy, and presents updates to stakeholders (i.e. preparing decks for sector reviews, business development forum presentations etc.)
Support development and maintain GTC-related documentation and communications (e.g., intranet GTC pages, GTC overviews/service offerings, capability statements).
Lead stakeholder communication, ensuring alignment and addressing concerns
Coordinate project team members to ensure project objectives and deliverables are met, fostering a collaborative work environment.
Provide guidance and monitoring for project staff, ensuring clarity over project plans and priorities, and encouraging effective teamwork.
Develop best practices and tools for project execution and management.
Evaluate the progress of the project on a regular basis.
Build, develop, and grow partnerships with internal and external partners vital to the success of the project.
Coordinate closely with GTC team directors and the SG/GTC finance associate director for periodic budget reporting and check ins
Ensure budgets are reflective of the activities in the project workplan and reforecast as changes are made to the workplan and in alignment with the scope of the project
Manage the operational and tactical aspects of multiple projects in a matrix environment.
Manage the development of project teams to ensure compliance with policies and procedures; also, to develop and implement process improvement plans.
Keep abreast of the latest strategies, tools and terminologies used in project management worldwide to adopt and increase productivity
Ensure proper donor and organizational approvals are obtained prior to work being completed.
Business growth responsibilities:
Serve as the GTC business growth point of contact/coordinator.
Coordinate closely with business development Points of Contact within SG and outside.
Manage the GTC Leads tracker to monitor potential business development and partnership opportunities, including:
Input sufficient #/$ of leads from lead sources
Ensure data in all key fields has been entered and is accurate/up to date
Assign lead owners to review/update records
Report out to GTC team on leads status and discussing prioritization.
Support data entry for opportunity records (Bid justification memos [BJMs]) in Salesforce (SF) for those without SF license.
Conduct data quality checks on all opportunity records (BJMs).
Provide admin support to move opportunities through stage gates.
Manage BD consultants which includes development of consultant packages and processing subsequent modifications, monitoring contract deliverables and processing invoices.
Support GTC proposal leads to source staff for proposal roles.
Support the Capture Manager/Opportunity Lead to develop the Development Account budget.
Support Capture Manager/Proposal Design Lead and finance lead in monitoring development account (DA) budgets.
Conduct data quality checks on DA budget requests in SF.
Reconcile accounts between Costpoint and Salesforce.
Handle ad hoc requests for LOE, travel or consultant reports.
Bachelor’s degree or its international equivalent in international development, project management, or related field.
8+ years of relevant experience in a non-governmental organization (NGO) working with grant-funded projects and operational support.
Ability to plan and coordinate business operations or administrative and support services.
Comprehensive knowledge of essential aspects of grant-funded programs.
Strong project management skills.
Prior experience in new business development is an asset.
Knowledge of U.S. government regulations, procedures, and contracting requirements, especially USAID, is strongly preferred.
Knowledge of financial and contractual management of contracts and cooperative agreements including budget design, financial oversight, and expenditure projections.
Ability to influence, motivate and collaborate with teams and build consensus with individuals at all levels.
Strong written and oral communication skills; proficiency in English is required.
Excellent organizational skills and attention to detail.
Strong Microsoft 365 skills, especially Excel.
The expected US Based hiring salary range for this role is listed below. Candidate FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.
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