Caseworker

International Refugee Assistance Project
  • Location
    Amman, Jordan
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Jan 02

Position description

The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal, policy, and advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization that provides free and comprehensive legal services to people we serve through registration, protection, and resettlement processes.

IRAP operates offices in the U.S. (New York City), Jordan (Amman), and Lebanon (Beirut). Our legal services are supplemented by a corps of pro bono lawyers from leading U.S. and international law firms and multinational corporations, and law students who have created IRAP chapters across the United States and Canada. Through this work, we aim to assist refugees and other displaced people to find safe passage and to transform the landscape of refugee rights in the U.S. and internationally. IRAP has over 50 full-time staff, the majority of whom are based in the New York City office, with others working in field offices in Jordan and Lebanon or remotely. We are a nimble organization staffed by an innovative and collaborative team that is committed to high standards of quality and close partnerships with our clients, peers, and colleagues.

IRAP’s legal department includes over 25 staff who provide individual legal assistance to refugees and other displaced people around the world. Since IRAP’s establishment, we have helped to resettle more than 3,800 individuals to 18 countries.

The IRAP Jordan Office is located in the capital city of Amman. Our team consists of a Program and Operations Director,  Program and Operations Assistant, two Staff Attorneys, and two Caseworkers. Our work is centered on providing remote and in-person legal assistance with refugee resettlement and family reunification through UNHCR referrals,  U.S. refugee resettlement, domestic immigration remedies, and relocation through alternative pathways.

Opportunity

This position will work closely with another caseworker, volunteers, and attorneys in the screening and service provision of refugee beneficiaries. The caseworker will report to the Program and Operations Director. The caseworker conducts in-person and phone interviews with refugee applicants and clients. In coordination with staff attorneys, the caseworker screens refugee applicants to ensure programmatic standards and criteria are met and adherence to IRAP policies and procedures. The caseworker provides support in the case management of client cases and ensures appropriate client service provision per IRAP standards.

Responsibilities

  • Conduct objective in-person and phone interviews with refugee applicants in Arabic, to obtain and input biographical and narrative information in a client service database and written report in English.
  • Primary point of contact for refugee applicants and clients, provides accurate information to refugee applicants on behalf of the team advising or representing them.
  • Organize supporting evidence and draft immigration application documents for staff attorney review and submission.
  • Under the supervision of staff attorneys, draft UNHCR and resettlement country resettlement referrals and  provide legal counseling and information to refugee clients.
  • Provide  translation certification for Arabic to English translation of refugee documents.
  • Document, analyse, and identify client needs, and make appropriate social service referrals as necessary.
  • Contribute to improving service provision through participation in office, departmental and organizational working groups, advisory meetings and committees.
  • Support the review and drafting of documents, trainings, practices, policies, and procedures to improve efficiency and efficacy of case management and support.
  • Ensure quality and complete documentation of service provision in the client service database per internal guidelines.
  • Provide Know Your Rights, refugee resettlement and IRAP trainings and presentations to refugee, NGO and law student audiences.
  • Attend trainings, capacity-building meetings, and other events relevant to human rights and refugee issues as requested by the Program and Operations Director.
  • Maintain and ensure confidentiality of all IRAP matters to maintain and ensure program integrity and confidentiality.

Location

  • This is a full-time position based in IRAP’s Amman (Jordan) office.

Qualifications

  • Authorization to work in Jordan required.
  • University degree (Bachelor of Arts or Bachelor of Science) in International Affairs, nonprofit management, business administration or public administration preferred.
  • Minimum 3 years of related professional work experience preferred.
  • Previous experience with a refugee focused international non-governmental organization experience preferred.
  • Sensitivity to client empowerment and to working with clients of all backgrounds, including LGBTI clients, survivors of trauma, and other vulnerable populations; maintains confidentiality and other applicable ethical rules at all times.
  • Courtesy, tact and ability to work effectively with people of different national and cultural backgrounds.
  • Excellent interpersonal and communication skills required; openly shares knowledge with colleagues; public speaking experience preferred.
  • Highly organized and flexible; able to multi-task and manage a high-volume workload; excellent time management skills.
  • Highly motivated with strong interest in humanitarian work.
  • Proficiency with Microsoft and Google suites.

The annual salary for this position is $41,484. IRAP offers excellent benefits including family health, dental and vision benefits, and twenty days of vacation, five personal days, and twelve sick days per year.

Application instructions

Please be sure to indicate that you saw this position on Globaljobs.org

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