Org. Setting and Reporting
The Office of the United Nations Ombudsman and Mediation Services (UNOMS) acts as an independent confidential and neutral dispute resolution resource to provide a safe setting in which all staff members feel comfortable in being able to bring forward issues or concerns. The Office seeks to: resolve conflicts expeditiously and effectively through ombudsing and mediation; identify system issues, trends and patterns and thus facilitate changes at the systemic level (policies, procedures, practice, structures, culture or attitude), encourage and, where applicable, assist in developing a deeper understanding of conflict prevention, conflict management and conflict resolution, while exploring opportunities for preventive practices; internally, team members work together as a team to support effective performance and apply professional standards to achieve common goals and objectives.
The position is located in New York. The incumbent will report directly to the Chief of Office.
Within delegated authority, the incumbent will be responsible for the following duties:
1. Handle cases of staff members and other personnel with access to the Office of Ombudsman and Mediation Services with a view to resolving any workplace concerns they bring to the Office. Such handling of cases must be guided by a full understanding of the principles of confidentiality, independence, neutrality and impartiality.
2. Provide substantive input on conflict resolution matters to the Chief of Office and contribute to the drafting of reports and other materials.
3. Serve as principal case assignment officer and database management focal point, undertaking the collection and analysis of data from the database, surveys and related sources and prepare reports as required.
4. Keep abreast of matters relating to policies, regulations, and rules affecting staff, as well as proceedings in the formal part of the system of administration of justice and bring relevant issues to the attention of the Chief of Office.
5. Develop and conduct outreach activities such as workshops and training with a focus on conflict prevention and skills-based conflict competence, including developing helpful tools and presentations.
6. Undertake missions to UN offices and field missions, as required, to provide conflict resolution services.
7. Contribute to identifying systemic issues arising from the individual cases handled and lessons learned.
8. Perform other duties, as assigned.
Advanced university degree (Master's degree or equivalent degree) in administration, dispute resolution, human resources management, law, organizational development, counselling, or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Training in alternative dispute resolution is desirable.
A minimum of seven years of progressively responsible professional experience in conflict resolution, law, administration, human resources management, social sciences or related field is required. Experience working as an Ombudsman or Conflict Resolution Practitioner is desirable. Experience working with conflict resolution issues arising in field operations is desirable.
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another official UN language is desirable.
Please be sure to indicate that you saw this position on Globaljobs.org