Front Office Associate

Open Society Foundations
  • Location
    London, United Kingdom
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Nov 15

Position description

Front Office Associate. London. Posting Date: 11/14/2019. Deadline: 11/30/2019

Do you want to help make the world a better place with your hospitality and visitor management skills? We're seeking a Front Office Associate based in London to make our new office a ground-breaking place to work where colleagues and visitors can experience a welcome unrivaled in NGOs anywhere else.

The Open Society Foundations work to build vibrant and inclusive democracies whose governments are accountable and open to the participation of all people. We are active in more than 120 countries, making us the world's largest private funder of independent groups working for justice, democratic governance, and human rights.

The Real Estate & Facilities department supports our colleagues in offices worldwide, with a presence in hub offices in London, New York, Berlin, Washington DC and Brussels. We operate as a global team with a reputation across the organisation for first class service delivery in offices that are modern, clean and fit for purpose in the 21st century.

As a Front Office Associate at Open Society you will:

  • Be the face of OSF London to all visitors arriving at our office;
  • Play a key role in developing a best-in-class welcome experience for non-OSF visitors who are invited to make use of our co-working space;
  • Work with the Facilities team to provide memorable hospitality to colleagues, grantees and visitors from all over the world;
  • Liaise with the main building reception team to ensure the safety and security of the OSF offices;
  • Produce and maintain a guide to the local area; it's shops, restaurants, hotels, transport links and other organisations with whom OSF has relationships;
  • Act as a central point of knowledge for colleagues throughout the office.


What we are looking for:

  • 2 years+ experience of high-level reception and hospitality provision;
  • Ability to think through problems and innovate; confidence to suggest solutions, explaining why you think they will work;
  • A critical eye for detail;
  • Confidence with technology and strong skills with Microsoft Office applications;
  • Sensitivity to cultural communication differences;
  • A confident and courteous telephone manner.

Desirable (but not required):

  • Awareness of the importance of security issues;
  • Experience of visitor management software;
  • Familiarity with display management software.

What we offer:

  • Ample opportunities to learn and grow, from annual professional development allowances to onsite trainings and brown bag lunches with visiting experts.
  • Top-notch benefits and perksdesigned for your well-being and a healthy work-life balance. With some variability according to location, this includes generous time off, flexible work arrangements, employer-paid health insurance, generous retirement savings plan, progressive paid parental leave, reproductive and family planning support, sabbatical opportunities, and much more .
  • A commitment to creating a diverse and inclusive workplace that enables everyone to bring their full self to work and make a positive impact on the world.

See what a day in the life of a Facilities Manager at Open Society is like .

We feel our salaries are competitive for our sector. The salary for this position starts at a minimum of £27,200. Your offer will be based on your level of experience.

If this sounds like the position you have been looking for, please submit your cover letter and CV; we look forward to learning more about you.

Please note, this position is not eligible for work authorization sponsorship.

Competitive rates of pay apply.

We aim to build an inclusive workforce that is reflective of the populations we support, and actively seek applications from those who are marginalized and underrepresented. We are committed to providing reasonable accommodations to applicants and colleagues with disabilities.

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