Country Representative (Pacific Islands Sub-Region)

Catholic Relief Services (CRS)
  • Location
    Manila, Philippines
  • Sector
    Non Profit
  • Experience
    Mid Career / Advanced
  • Posted
    Jan 02

Position description

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS' relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.


CRS programs in the Philippines, Indonesia, Timor Leste and the Federated States of Micronesia (FSM) constitute a sub-regional hub with overall leadership from the Sub-regional Country Representative (CR) based in Manila, the Philippines. The Pacific/Islands Sub-Region encompasses some of the most disaster-prone countries in the world, and includes CRS's longest-running country program, in the Philippines. In recent years, CRS has also started to provide outreach support to Caritas Oceania to support organization development and build emergency preparedness capacities across south Pacific islands.


The sub-region has a robust portfolio of Disaster Risk Reduction, Humanitarian Response, Nutrition-Sensitive Agriculture, and Peacebuilding & Good Governance programs implemented by a diverse team of committed staff and high capacity local partners. With the launch of the new Agency strategy, the sub-region has a renewed and reinvigorated commitment to expanding the impact of our programs by developing an influential voice with government stakeholders, staking out a position as the Agency leader in Homes & Communities post-disaster recovery, advancing local leadership with strategic government, Church, and civil society partners, and combatting the effects of climate change.


Job Summary: 

As Sub-Regional Country Representative you will lead, manage and advance the programming and operations objectives and the mission of Catholic Relief Services (CRS) to serve the poor and vulnerable. Your strategic leadership will enable you to advance CRS' reputation and impact while you proactively manage security and mitigate security risks and liabilities. You will be responsible not only to provide leadership at Philippines country program level, but to ensure that staff across the sub-region understand and work towards the long-term vision and strategies of CRS in their respective programs.


Roles and Key Responsibilities:

  •  Champion and put into practice CRS's vision, mission and strategy, as articulated in the new ASIA regional strategy. Lead country team reflection of the evolving role of CRS in the sub-region's countries, which will result in the design of medium and long-term goals. Ensure program and operations leads coordinate their objectives in alignment with strategic priorities.
  •  Ensure that all projects meet and exceed donor expectations and are designed and implemented for maximum impact and reach. Ensure that CRS program quality standards are adhered to per the Agency's Monitoring Evaluation Accountability and Learning (MEAL) policy and procedures.
  •  Effectively manage senior programming and operations talent. Manage team dynamics and staff well-being. Provide coaching and mentoring for all direct reports, and ensure they do the same for their respective team members. Strategically tailor individual development plans and complete performance assessments for direct reports. Oversee the development of staffing plans for large and complex projects and the recruitment process of senior staff.
  •  Lead the development of strategic partnerships with national and international organizations that leverages resources, reputation, and expertise in line with CRS partnership principles. Ensure strong representation to key stakeholders, including Church partners (namely Caritas Oceania, Caritas Aoeteroa New Zealand, and Caritas Australia), local and national government, US government and international donors, including the Asian Development Bank and other multilateral finance institutions.
  •  Manage and mitigate risk through monitoring national and regional issues that may impact staff and programs. Ensure all staff understand and adhere to CRS's Code of Conduct, staff safety and security guidelines, and safeguarding & protection policies and ensure the updating of such plans.
  •  Promote, uphold and model a commitment to the efficient use of agency and donor resources. Ensure compliance in operations functions. Provide oversight and analysis of monthly expenditures.
  •  Lead and direct the pursuit of strategic growth opportunities, prepositioning and capture planning.
  •  Create and maintain proper conditions for learning. Establish a safe environment for sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to deficiencies. Promote accountability, learning and knowledge management through the effective use of data and open feedback mechanisms, as well as cross-sectoral/cross-department learning.
  •  Ensure that staff engagement priorities are analyzed, discussed, and addressed in a timely and effective manner.


Basic Qualifications

  •  Master's degree in international development, International Relations or a related field.
  •  10 or more years' experience managing complex relief and development programs.


Required Languages -- Fluency in English


Travel -- 50% travel, domestic (Philippines) and international (Timor Leste, Indonesia, FSM, Oceania, and other Regional meetings and representation events, as required)


Knowledge, Skills and Abilities

  •  Excellent strategic, analytical, systems thinking, and problem-solving skills, with the capacity to see the big picture and ability to make sound judgment and decisions.
  •  Excellent relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
  •  Team leadership abilities with diverse/multi-disciplinary teams. Coaching/mentoring skills.
  •  Strong communications and presentation skills; able to develop tailored and persuasive messaging for varied audiences.
  •  Proactive, resourceful, solutions-oriented and results-oriented.


Preferred Qualifications

  • Demonstrated experience successfully managing a variety of complex, high-value projects from multiple international donors, including USAID, DFID, and UN agencies; understanding of relevant donor regulations.
  • Experience engaging partners and strengthening partnerships. Experience working with Church partners.
  • Staff management experience and abilities that are conducive to creating a learning environment. Experience coaching and mentoring senior program staff.
  • Ability to represent the agency at high levels.
  • Experience in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.


Agency-wide Competencies (for all CRS Staff) 

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  •  Integrity
  •  Continuous Improvement & Innovation
  •  Builds Relationships
  •  Develops Talent
  •  Strategic Mindset
  •  Accountability & Stewardship


Supervisory Responsibilities: 

Philippines Head of Programs (HOP), Philippines Head of Operations, Sub-Regional HOP, Davao Head of Office (HOO), Catarman HOO, Tacloban HOO, Iligan HOO, Indonesia Country Manager (CM), Timor Leste CM, FSM CM


Key Working Relationships:

Internal- Regional Director, Deputy Regional Director (DRD) Program Quality, DRD Management Quality, Regional Finance Officer, Regional Information Officer, Regional Humanitarian Response Department focal point, HQ Departments

External- Catholic Church Officials, Catholic Church agencies, local partner organizations, host country government agencies, donor agencies, international and national non-governmental organizations, UN agencies, foreign governments.

Application instructions

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