Social Programs Children's Program Case Manager

Refugee and Immigrant Center for Education and Legal Services (RAICES)
  • Location
    Dallas, Texas
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Jul 31

Position description

RAICES is looking for a Children’s Program Case Manager to serve the Dallas/Fort Worth metroplex.  This is a full time position and includes collaboration with the Vice President of Social Programs to create and develop a comprehensive referral and service delivery process, maintaining and managing community provider relationships and ensuring a people-centered approach to service delivery. This position remotely reports to the Vice President of Social Programs and can be located anywhere within the Dallas/Fort Worth Metroplex and is scheduled to start September 17, 2020.


The RAICES social programs department launched in January 2019 and seeks to serve migrant, immigrant and refugee individuals, children and families in the U.S. in need of support with removing barriers in their daily lives, while promoting access to services to ensure all basic needs are met. The social programs department has initiated the development of a comprehensive case management program and a national hotline for referral services. Social programs also comprises of the refugee resettlement program and a bus station project both based in San Antonio. A key programmatic priority for 2020 in social programs is the establishment of a migrant, temporary shelter in San Antonio. 


RAICES is a 501(c)(3) nonprofit agency that promotes justice by providing free and low-cost immigration legal services and education to underserved immigrant children, families, and refugees in Texas. We actively advocate for these individuals and do whatever it takes to assist the immigrant community. With legal services, social programs, bond assistance, and an advocacy team focused on changing the narrative around immigration in this country, RAICES is operating on the national frontlines of the fight for immigration rights. 


Duties and responsibilities: 

  • Manage a diverse caseload;
  • Travel to and serve clients in the North Dallas, Downtown Dallas, and Fort Worth offices;
  • Conduct social services intakes and needs assessments using child welfare principles to develop individual service plans and monitor client progress with particular attention to culture, language, and special circumstances;
  • Provide quality assurance and monthly case file review to ensure client and program goals are met and exceeded;
  • Serve as a liaison to community service providers and RAICES legal and advocacy department;
  • Service provision that removes barriers to basic needs; refers clients to community partner agencies, as needed; 
  • Assess clients’ immediate needs and determine the best course of action to accessing services, including but not limited to, housing, cash assistance, food assistance, transportation assistance or assistance with child care or school enrollment; and,
  • Provide information, education, referrals, outreach, advocacy and support to ensure that children receive the services they require (ie. appropriate medical, mental health, education services, etc) and provide services related to clients’ legal cases, such as preparation of supporting documentation, assistance contacting consulate, accompaniment to ICE check-ins, court, biometrics appointments, etc;
  • Assume general administrative responsibilities, including detailed case management, timekeeping, data entry, grant compliance, and other tasks related to project compliance; and,
  • Exhibit strong client boundaries.


  • Minimum BSW or equivalent; MSW or equivalent preferred; 
  • Must be able to pass a background check;
  • Must have 2 years of case management experience or direct service experience; 
  • Must have demonstrated ability to work with diverse teams and populations;
  • Must be proficient in English and Spanish, written and verbal;
  • Must have experience in working with translators during client interviews;
  • Excellent writing and computer (Microsoft Office Word, Outlook, PowerPoint, and Excel) and database management skills;
  • Highly organized with ability to implement systems and follow-up processes;
  • Ability to effectively work under pressure, use independent judgment;
  • Must be comfortable speaking to immigration officers, if needed; 
  • Must be able to conduct home visits, if needed;
  • Must possess strong interpersonal skills and public speaking skills;
  • Must be uncompromising on keeping client confidentiality;
  • Experience working with immigrants and refugees is a plus;
  • Must have a demonstrated skill set for setting appropriate client boundaries;
  • Must have a valid license and vehicle;
  • Must be able to lift up to 25 lbs;
  • Must align to Social Programs commitment of a people-centered, respectful approach to service delivery; and,
  • Must have an affinity for RAICES’ vision and mission.

Application instructions

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