Senior Vice President, Global

Institute for Healthcare Improvement
  • Location
    Boston, Massachusetts
  • Sector
    Non Profit
  • Experience
    Mid Career / Advanced
  • Posted
    Nov 10

Position description

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For more than 25 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at

The Senior Vice President, Global (SVP, Global) will lead strategy and business development for IHI Global business with accountability for performance against key objectives for all of IHI's portfolio of work outside of the United States. The SVP, Global will serve as a key member of IHI's executive team, participating in the overall corporate strategy and decision making, reporting directly to the Chief Operating Officer, with a dotted line to the Chief Executive Officer. The SVP, Global will lead all global strategy and client development, with top-line revenue responsibility. The SVP, Global will be charged with creating a differentiated solution and outcomes approach that yields sustainable and profitable growth, and meaningfully impacts IHI's clients. The SVP, Global will provide leadership across multiple dimensions spanning thought leadership, consulting engagement delivery, client service, business development and cultural stewardship. They will help shape the organization's thinking on new quality-related services and offerings to meet the evolving needs of the healthcare industry. The incoming SVP, Global will bring a track record of building ongoing, trust-based relationships with leading executives and funding agencies throughout the international healthcare landscape.


Position Responsibilities:

Global Business Leadership and Program Execution

  • Provide business development leadership and strategic direction from idea generation through final negotiation to assure:
  • Successful execution of projects within the region driving for results and achieving excellent customer experience.
  • The growth of IHI's reputation.
  • Alignment of the portfolio of projects and programs to best meet customer needs and increase our reach and impact across the region.
  • Be accountable for both short- and long-term revenue and margin targets for IHI's Global business.
  • Maintain an excellent understanding of current and future opportunities and their strategic context, ensuring IHI's services are responding to customer requirements and changes in the health and healthcare landscape.
  • Focus on ensuring customer satisfaction and project and program results through successful implementation of project and program work across IHI's global footprint.
  • Lead a continuous learning and improvement system to make improvements in operational priorities and vitality dashboard measures.
  • Drive a quality management system to improve efficiency & results on system level dashboard.
  • Shepherd a longitudinal planning system to improve execution against strategic, business, and operational goals.
  • Develop and execute dissemination plans, including writing blogs, publishing articles with faculty, speaking to reporters, and presenting at conferences.
  • Participate in strategic guidance and consulting with customers.
  • Ensure that content is developed and delivered to maximize customer results.
  • Maintain a balanced portfolio of customer-facing (revenue generating) work including direct service on projects and initiatives, external speaking and presenting, and strategic relationship cultivation.
  • Identify new opportunities for content, program, and business development including those that meet current market needs and the ability to predict future market needs.

Organizational Leadership:

  • Serve as an integral member of IHI's executive team, which is accountable for operationalization of the organization's business plan and strategic direction in service of IHI's mission.
  • Be accountable for the pursuit of key initiatives and facilitating the development of new content and initiatives across the organization.
  • Partner with IHI's Leadership Team to ensure a strategic alignment and approach to both content and context of IHI's work.
  • Act as a content champion/spokesperson internally and externally; present and speak at meetings, external visits, and IHI conferences.
  • Act as a stellar supervisor for direct reports and an inspirational executive to staff providing mentorship and development opportunities to IHIs next level of leadership.
  • Build effective relationships with colleagues at all levels through open communication

 Commitment to IHI's Values of Trust, Courage, Equity and Love: 

  • Establish trusting relationships with executive team, staff, faculty and IHI partners. 
  • Lead teams and the work courageously in service of delivering on IHI's mission. 
  • Demonstrate a deep personal commitment to the best possible health and health care for all. 
  • Collaborate with IHI partners to live into our belief that there is "no quality without equity". 
  • Work towards an equitable workplace where all IHI staff, faculty, and contractors can thrive. 
  • Lead with love. As Avedis Donabedian, M.D., M.P.H. said "Ultimately, the secret of quality is love...If you have love, you can then work backward to monitor and improve the system." 


  • Track record of successful strategy development and execution in quality improvement project and program operations.
  • Demonstrable expertise in the science of improvement; and ability to actively support, communicate, and teach the unique culture and values of the Institute for Healthcare Improvement.
  • Record of successfully engineering and crafting innovative solutions that meet customer needs.
  • Expertise leading data driven decision-making processes.
  • Strong leadership, management, and relationship building skills.
  • Ability to make difficult and challenging decisions that support strategic aims and long-term vision.
  • Ability to work across boundaries, looking for collective success, listening, involving others, and respecting and learning from the contribution of others.
  • Commitment to equity, anti-racism, and the improvement of societal systems.
  • Extensive knowledge of healthcare operations and funding agencies globally.
  • Proven ability to provide both leadership and management in an environment of complex relationships and operations.
  • Understanding of the dynamics within a business arena and balance against the political environment.
  • Proven ability to lead through influence, negotiation, and partnership.
  • Skilled at building and maintaining relationships at all levels within the organization as well as externally with allies, current partners, and potential partners.
  • Ability to work across boundaries, looking for collective success, listening, involving others, and respecting and learning from the contribution of others.
  • Demonstrated ability to manage across a diverse portfolio of initiatives.
  • Proven ability to take a large project or department from conception and vision to successful implementation.
  • Expertise in mentoring and developing talent.
  • Expertise leveraging data to support research and decision-making processes.
  • Strong portfolio of work speaking at conferences, facilitating groups, and if necessary, handling media requests.
  • Demonstrated deep personal commitment to equitable access to health and health care for all.

Position Qualifications:

  • Bachelor's degree or global equivalent in related discipline required, advanced degree preferred
  • Experience leading and managing all aspects of multiple large-scale complex projects and programs preferably within a global healthcare system required
  • 8-10 years demonstrated success planning, delivering and leading business development ensuring key objectives are achieved
  • Ability and desire to travel internationally required


IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, political beliefs, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

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