Org. Setting and Reporting
The position is located in the Office of the Regional Ombudsman based in Nairobi, which is one of the eight regional branches of the Office of the UN Ombudsman and Mediation Services (UNOMS). UNOMS was established as the informal pillar of the internal system of administration of justice to make available to staff the services of impartial and neutral persons to address work-related concerns. The position is available for an initial six-months with a possibility of extension subject to availability of funds. The Conflict Resolution Officer reports to the Regional Ombudsman in Nairobi and works under the general authority of the United Nations Ombudsman.
Within delegated authority the Conflict Resolution Officer will be responsible for the following duties:
Professionalism: Ability to provide effective advice on a broad range of work related concerns. Ability to provide advice in a range of conflict resolution and mediation issues; knowledge of UN policies, rules and regulations; knowledge of third party neutral conflict resolution and mediation principles; shows respect and empathy for individuals; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
Advanced university degree (Master's degree or equivalent degree) in conflict resolution, law, administration, management, human relations or related area is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
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