Inquiries Officers

European Ombudsman
  • Location
    Brussels, Belgium
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Aug 01

Position description

General information

Function group and grade: AD5
Purpose of the call for expression of interest: Draw up a reserve list of candidates to fill posts with temporary agents. Immediate recruitment of two successful candidates.
Legal basis for recruitment: Articles 2(a) (b) and 8 of the Conditions of Employment of Other Servants of the EU (CEOS)
Duration of contract: Initial contract up to four years with possibility of extension
Deadline for applications: 12 September 2022

Who we are

The European Ombudsman’s mission is to support European citizenship. We do this by dealing with complaints and by working with the institutions of the EU to help create a more accountable, transparent, ethical and effective administration. The European Ombudsman promotes good administration and strives to identify bad administrative practices with a view to redress them.

The European Ombudsman investigates citizens’ complaints that range from poor communication and service, lack of transparency in decision-making and refusal of access to documents to violations of fundamental rights and contractual matters. The Office also conducts own-initiative inquiries into systemic issues with an impact on the quality of EU administration.

The Office’s guiding principles are independence, integrity, fairness, accountability, transparency, dialogue and service.

The European Ombudsman is a small, dynamic office with an establishment plan of roughly 75 posts and an annual budget of approximately EUR 12 million. Its offices are located in Brussels and Strasbourg. It offers a dynamic and respectful workplace including a good balance between private and professional life and a pleasant working atmosphere. The Office’s organisational structure enhances participation, facilitates skills’ development and our modern working tools allow for efficiency and flexibility. We attained gender balance for managers and administrators and went beyond targets.

What we are looking for

We seek highly qualified and motivated professionals with a strong sense of integrity who are eager to contribute to the Ombudsman’s mission.

The ideal candidate is interested in and familiar with the following areas:

  • institutional, governance, and policy issues;
  • transparency and public access to documents;
  • ethical principles, conflicts of interests and regulatory issues;
  • human rights and fundamental freedoms;
  • contracts and public tenders;
  • recruitment and staff issues, including whistleblowing.

We value dynamic, versatile colleagues with a wide range of interests, who are curious, are fast and eager learners, take initiatives, are at ease to assume responsibilities. They can work under reasonable time pressure, prioritise and meet deadlines. They are resilient. Collaborative work and service-orientation are essential.

Working as an Inquiries Officer

Inquiries officers assist the Ombudsman to carry out inquiries based on complaints either from citizens or at the Ombudsman’s own-initiative.

When conducting inquiries, the officers:

  • Analyse complaints and draft Ombudsman decisions and other inquiry related documents under the supervision of the Director of Inquires or the Head of Casehandling Unit;
  • Participate in meetings with and inspections of other EU institutions, agencies and bodies.

In addition to conducting inquiries, they may also be asked to:

  • Help to actively identify issues relevant to EU public administration and suitable for investigation at the Ombudsman's own-initiative;
  • Contribute to drafting Ombudsman reports and policy papers;
  • Conduct research on issues falling within the Ombudsman’s mandate;
  • Contribute to the outreach activities of the European Ombudsman by speaking at public events and representing the Office in meetings;
  • Represent the Office in inter-institutional committees;
  • Carry out other tasks depending on the needs of the office as well as your experience and skills.

The Inquires Officers will work in the Directorate of Inquiries.

Place of employment

The place of employment will be Brussels. This post will involve missions to the Strasbourg office of the European Ombudsman and to the other working places of the EU Institutions. It may also involve missions to other countries in or outside the European Union.

Application instructions

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