Director, CWS Orange County

Church World Service New York
  • Location
    Garden Grove, California
  • Sector
    Non Profit
  • Experience
    Mid Career / Advanced
  • Posted
    Jan 18

Position description

  • CWS Global is a not-for-profit, humanitarian aid organization working with refugees and immigrants through providing a range of programs and supportive services. The Orange County office operates programming specifically supporting unaccompanied children, as well as immigration legal services, and case management for Afghans, Ukrainians, and other refugees and asylum seekers. We are a highly motivated, mission-driven team eager to create a welcoming California for all neighbors. CWS is a friendly and supportive organization offering competitive salary and benefits.

Primary Purpose: 

  • CWS is seeking an experienced non-profit Director to lead its new Orange County/Southern California office. The Director will serve as the face of CWS’s Orange County office and represent CWS at the local level, engaging communities, stakeholders, elected officials, and social service agencies to support immigrant children and families. The Director will provide overall guidance and leadership, setting strategy and vision for the local office, while overseeing the staff, programming, grants, contracts, budget, service delivery, and overall operations of the site. 
  • In this office leadership role, the Director will manage a team of diverse staff, creating a working environment characterized by critical reflection, power sharing, debate, and objectivity. Key responsibilities also include overseeing donor and stakeholder relations, communications and outreach, fundraising, and overall business development, including grant and budget oversight. Local programming includes services to unaccompanied children, case management to immigrants, refugees, and asylum seekers, Immigration Legal Services, and emergency preparedness/disaster response and recovery. This position reports to the US Regional Director, West.


  • I. Supervision and Leadership
  • Serve as the face and voice of the CWS Orange County/Southern California office, promoting office programming and services within the region. 
  • Actively engage with local leaders and community to advance CWS’s mission and work; maintain and nurture collaborative working relationships with state and local agencies, as well as partners and other service providers. Build and nurture relationships with critical partners and organizations. 
  • In collaboration with the US Regional Director West, develop and implement annual strategic plan at the local level. Seek input from staff and program teams to contribute to the strategic vision for the office. Implement plan at the local level.
  • Oversee local office operations and ensure local implementation of CWS policies and procedures, including procurement, IT, and safety and security protocols. 
  • In coordination with CWS’s Human Resources team, manage the recruitment, hiring, onboarding, and performance management of office staff, ensuring alignment with CWS HR policies and procedures.
  • Directly supervise a team managers and supervisors; Create and execute dynamic staff training plans, conduct regular staff performance evaluations, and coordinate staff training and development activities. 
  • Ensure a safe space environment in which all individuals are welcome regardless of race, color, national origin, gender identity, sexual orientation, religion, age, political affiliation, disability, or social group.   

II. Programs and Financial Oversight

  • Implement local programming for the CWS Orange County office. Oversee the effective delivery of services and programming to refugees and immigrants in Orange County and surrounding areas; Oversee the successful execution of federal contracts and privately funded initiatives. 
  • Ensure high quality program design and community collaboration across programs; Promote a strength-based approach to service delivery that acknowledges the value and gifts of the individuals we serve. 
  • Perform an ongoing analysis of program needs to respond to the changing needs of refugees, local communities, and local and state officials, and make recommendations to CWS headquarters (HQ); Create effective and strategic new project initiatives, programming, and services; Write grants and concept proposals to ensure ongoing program funding.
  • Responsible for overall office finances. In collaboration with CWS Finance team and Regional Director, develop and oversee annual operating budget; regularly review the office operating budget to ensure appropriate grant spending and budget management; Write and oversee grant budgets and ensure appropriate spending; establish budget expectations and ensure consistent communication between programs and finance teams; Ensure the accurate completion of programmatic and financial reports for funders as required. 
  • Maintain CWS’s commitment to evidence- based programming by ensuring that documentation of services provided and data collection are accurate and complete, so that program effectiveness can be properly evaluated; Ensure establishment and completion of program forms and documents; Conduct regular programmatic audits to ensure quality in service provision and fulfillment of documentation requirements. 

III. Development and Community Relations 

  • Cultivate local donor relationships; interface with faith-based, corporate groups, and private foundations to maintain and expand relationships, as well as funding base; Present services and information about CWS to the community; Plan events and fundraisers to raise the profile of the CWS office.
  • Maintain professional and positive public image of the CWS office; engage with the local media outlets and develop working relationships to promote the work of the CWS office. 
  • Actively engage the local community, including communities of faith, higher education, public and private entities, service providers and individuals in the development of an informed, welcoming community for newcomers. 
  • Manage external messaging of the CWS Orange County office, including print materials, website, and social media; ensure consistency with tone and messaging of CWS national. 


  • Graduate Degree in social work, international relations, non-profit management, or relevant field preferred; Bachelor’s degree with significant relevant experience may be substituted.
  • Minimum 8+ yrs. progressive related professional experience with social services or humanitarian assistance programs; 
  • Minimum 8+ yrs. management experience, including staff management, grants oversight, program development, monitoring, evaluation, fiscal management, and advocacy experience.
  • Previous experience in office leadership and direct service delivery to refugees and immigrants.
  • Successful and significant fundraising and grant writing experience; Proven track record of effective business development.
  • Excellent written and oral communication skills. Ability to speak effectively in public. 
  • Proven people management and leadership skills; demonstrated ability to build and nurture teams; ability to lead effectively and enhance internal and external relationships, including partners and donors.
  • Demonstrated ability to manage staff and programs, coach and motivate teams, deliver results, and translate words into action. 
  • Previous financial management experience, including effective management of program budgets.
  • Ability to work successfully and with utmost professionalism, integrity and respect in cross-cultural environment and with limited English-speaking client population.
  • Strong organizational skills with ability to multi-task, set priorities, effectively manage time, and meet deadlines. Ability to be flexible and work well under pressure in a fast-paced team environment.
  • Ability to think and work independently, while following established protocols and procedures.
  • Computer literacy required including knowledge of Microsoft Office Suite and an ability to create and manage spreadsheets and financial trackers. 
  • CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).

CWS offers a competitive benefits package that includes:

  • 403 (b) Retirement Plan
  • Medical, Dental and Vision Insurance
  • Generous Paid Time Off (27 days plus 14 Holidays)
  • Life Insurance and AD&D
  • Long Term and Short Term Disability
  • Employee Assistance Program (EAP)
  • Health Savings Account
  • Flexible Spending Accounts
  • Commuter Benefits

Application instructions

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