Program Coordinator, Social Services

Kids in Need of Defense (KIND)
  • Location
    Remote, New York
  • Sector
    Non Profit
  • Experience
    Early Career
  • Posted
    Sep 15

Position description

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. Since 2008, KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 700 law firms, corporate legal departments, law schools, and bar associations across the country.

KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care, and other comprehensive services.

To address the root causes of child migration from Central America and strengthen the protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.

KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.

Position Summary:

KIND seeks a Program Coordinator to provide general administrative and high-level support to the national social services team in a multi-site, fast-paced and fluid setting. This position reports to the Regional Director, Social Services - East.

Essential Functions:

  • Provides administrative support to social services leadership and team including, travel and meeting coordination, coordinating group meeting management including calendar and facilitation coverage, compiling meeting agendas, recording and synthesizing meeting minutes, and related support tasks as needed.
  • Coordinates activities related to onboarding and offboarding facilitation for new and existing staff.
  • Assists in the compilation and distribution of protocols, policies, and procedures for the Social Services Team.
  • Coordinates weekly, monthly, and ad-hoc team announcements and information.
  • Supports administrative logistics around staff appreciation and wellness.
  • Supports with the tracking and reporting of deliverables, metrics and outcomes for program activities, including regular program activities and funder-specific reports.
  • Manages team-specific background checks.
  • Supports training and technical assistance by providing coordination, scheduling, and material development support which includes knowledge management of electronic files, indexing, and posting to make technical assistance materials fully accessible as well as assistance with preparing and finalizing presentations.
  • Works with Social Services Team to provide support for programming events, including logistics and possible outreach to clients.
  • Works in coordination with Social Services staff on event planning including retreats (both virtual and in person).
  • Assists in tracking and maintaining budget records and category spend-down in close coordination with Social Services leadership and supervisors.
  • Serves as a liaison to Operations and Human Resources components on select tasks.
  • Contributes to special projects such as Team wellness initiatives and other working groups.
  • Other duties as assigned, including but not limited to programmatic work, translation of documents, and administrative duties of the office, mail, supplies, and related tasks.


  • Undergraduate degree required.
  • Must be fully fluent in English and Spanish.
  • Minimum of 2 years of experience with office organization, particularly in social work and/or legal service settings.
  • Demonstrated experience with project management.
  • Demonstrated commitment to working on improving and/or understanding issues impacting immigrants in the U.S.
  • Excellent written and oral communication skills in English and Spanish.
  • Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.).
  • Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
  • Excellent organizational skills with ability to work on multiple projects in a deadline-oriented environment. Ability to prioritize tasks and to delegate as appropriate.
  • Ability to work effectively with people of diverse backgrounds, lived experiences, and communication styles.
  • Committed to prioritizing diversity, equity, and inclusion as well as embracing transparency and authenticity in daily work life.
  • Be disciplined and nimble to ensure delivery on our core mission of access to justice and protection of children’s wellbeing and rights.
  • Showing the ability to multi-task and work with a sense of urgency in a dynamic, fast paced environment.
  • Committed to practicing and supporting wellbeing and a work-home life balance.
  • Experience working and communicating in a remote environment.

Salary Range: $39,920 - $49,900 dependent on experience

KIND requires all U.S. based staff be COVID vaccinated with the exception of those who have medical or religious beliefs exemptions.


KIND Offers Competitive Benefits*:

  • Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the two medical plan options, dental, and vision. 
  • Pre-tax flexible spending account (FSA) for both medical and dependent care. 
  • Pre-tax transit and parking spending account. 
  • Employer-paid life insurance and accidental death and dismemberment insurance. 
  • Employer-paid short and long-term disability insurance. 
  • Voluntary insurance to include life, accidental death and dismemberment, critical illness, accident, hospital, identity theft, and pet insurance.
  • Traditional and Roth 401(k) options with employer match. KIND’s contribution will begin the first of the month following 12 months of employment. 
  • Generous vacation accrual (20 days in Year 1; 25 days after Year 3; and 30 days after Year 5). 
  • Up to twelve (12) sick leave days per year. 
  • Thirteen paid holidays per year. In addition, KIND has twelve (12) Wellness Fridays and Winter Break as paid time off. 
  • Job-related Professional Development fees (including annual state bar dues and professional memberships). 
  • Mission-driven and fulfilling work with colleagues who make it a great place to work. 
  • Honors staff that exemplify KIND's guiding principles. 
  • And lots more!

*These benefits are for U.S. employees.

Application instructions

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