Director, Cybercrime Investigations

  • Location
    Phoenix, Arizona
  • Sector
  • Experience
    Mid Career / Advanced
  • Posted
    Mar 21

Position description

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.


 Reporting to the VP of Electronic Crimes and Protective Research, the Director of Cybercrime Investigations is responsible for supporting global investigations into unlawful acts which may have been committed against our company and customers. The Director of Cybercrime Investigations will lead a small team responsible for gathering, analyzing, investigating, and disseminating actionable cybercrime and fraud intelligence for informed decision making across multiple departments.


  • Direct, coordinate and as required, personally conduct internal and external cyber-enabled fraud investigations against the Company. Prioritize and investigate escalations and referrals from business units on insider threat, data loss prevention, cyber threat intelligence, cyber threat fusion center, fraud risk, law enforcement, public/private partnerships, and global business units.
  • Analyze cybercrime/fraud loss patterns and trends; develop and implement proactive plans and programs to address opportunities.
  • Communicate Global Security’s position effectively to both internal and external partners, and fully support Global Security’s senior leadership in the development and implementation of initiatives and programs to detect, investigate, and disrupt cybercrime and fraud.
  • Provide thought leadership in the development of program strategy, products and/or services to reduce cybercrime risks and serve as a business enabler.
  • Train, mentor, and motivate a small, highly specialized team.
  • Provide strong subject matter expertise in the areas of cybercrime investigations, security and investigative operations, and financial crimes.
  • Conduct industry benchmarking and peer-based analysis of available data, tools, investigative and security methodologies, and risk mitigation practices to assess Global Security coverage.
  • Provide after-hours support, as needed.


  • Calm and decisive under pressure. Natural operational leadership in high-impact situations.
  • Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues.
  • Deep understanding of the talent needed to successfully deliver a world class function.
  • Possesses a strong bias for action and for getting things done.
  • Experience in developing high performing talent.
  • Proven ability in extending and maintaining strong relationships in a complex multi-national corporation.
  • Executive presence, strong ability to communicate upwards and to peers.
  • Ability to translate technical cybersecurity concepts to non-technical business leaders.
  • Effective organizational skills, attention to detail, and ability to collaborate and influence in a matrixed environment. 



  • Demonstrated record of success in conducting investigations, including subject interviewing skills, into significant and/or sophisticated cases of financial fraud.
  • Working knowledge and understanding of the fundamentals of finance and related transactions. Must be fully conversant with all products and services offered by American Express, including a working knowledge of proprietary data processing systems, operations, policies and procedures.
  • Must be highly skilled in the techniques in assembling a case for prosecutors, including gathering evidence, summarizing findings in well documented/well written reports, and compliance with policies.
  • Exceptional interpersonal skills to establish credibility and productive relationships with the law enforcement community, service establishments, colleagues, and senior leadership at American Express. 
  • Ability to develop and recommend sound, innovative methods, techniques, and programs to prevent and control fraud. Possess an advanced level of understanding of investigative techniques, OSINT, and threat-based intelligence analysis and to detect and resolve threats, vulnerabilities, and other criminal activity.
  • Strong verbal and written communication skills, analytic writing, interpersonal collaborative skills, and the ability to communicate effectively.
  • Exceptional project management skills. Ability to coordinate several projects simultaneously and daily duties with minimal supervision.
  • Strong personal initiative, intellectually curious, and knowledgeable about local, regional, and world events.


  • Minimum of 10 years’ experience in a mission critical environment with a background in the following: criminal justice, intelligence, information security, or financial crimes risk management related disciplines.
  • Expert understanding of Teradata, HIVE SQL, LexisNexis, and i2 Analyst Notebook.
  • Previous experience in local, state, or federal US law enforcement.
  • Demonstrated experience in driving innovative approaches to cybercrime investigations.
  • Understanding of intelligence-driven approaches to computer network defense.
  • Excellent leadership and managerial skills to effectively direct and motivate a professional staff in a highly dynamic environment.
  • Experience working across multiple lines of business in a corporate function.
  • In-depth understanding of adversary tools, tactics and procedures and threats impacting the financial sector.
  • Expert level understanding of cybercrime ecosystem as it relates to financial sector and critical infrastructure.
  • Successful experience working with physically distributed teams.
  • Bachelor’s degree in Criminal Justice, Intelligence, International Relations, Engineering, Computer Science, Business Management or Technology related fields a plus.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities


Application instructions

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