The Bureau for Policy and Programme Support (BPPS) provides the foundation for UNDP’s global thematic work. BPPS provides the tools, analysis and capacities that country offices need to make a real difference in UNDP’s practice areas. Accordingly, BPPS is the corporate sponsor of Knowledge Management for UNDP and is responsible for ensuring that knowledge created at any level of the organisation will be made available to all staff to enhance organisational effectiveness. It does this through the Development Impact Group (DIG) which provides a corporate service delivering a core set of knowledge sharing solutions to the entire organization. All activities of the DIG will support the goals and outcomes established in UNDP’s Strategic Plan 2014-2017.
Various outputs under UNDP’s Knowledge Strategy 2014-2017 relate to knowledge capture and the production and dissemination of knowledge products, as well as knowledge mobilization (“Deep Dives”) around priority areas of work. The objective is to put UNDP in a position where staff in UNDP have access to a set of core materials and resources that are essential to specific key areas of UNDP’s work, to allow for a rapid assessment of what UNDP does knows with regards to a specific topic.
Under the guidance and supervision of the Policy Specialist, Knowledge Services, the consultant is sought to
- Develop a methodology and intranet structure template for “Deep Dives” through which to collect and present core materials and resources as a standardized intranet resource package to staff.
- Conduct at least four “Deep Dive” knowledge mobilization exercises in close coordination with thematic Clusters to identify key knowledge, resources, projects and examples on selected key areas of work, and present the information and materials in a structured way on a dedicated SharePoint intranet page.
The assignment is office-base - the consutant is required to perform the tasks on a daily basis a the UNDP HQ office.
Duties and Responsibilities
Knowledge Mobilization (‘Deep “Dives’) around key areas of work
- Develop a methodology for “Deep Dives” along with a template structure for how to present the resulting information package on a SharePoint intranet page, along with guidelines to streamline the execution of ‘Deep Dive’ exercises and ensure continuous sustainable maintenance of knowledge resources;
- Identify key areas of work within thematic Clusters to conduct ‘Deep Dive’ exercises
- For each ‘Deep Dive’ work with focal point to identify key projects, initiatives, products, tools, resources and people and compile them in one place;
- Lead communication campaign to socialize results of ‘Deep Dives’ within UNDP and streamline access to tools and resources;
- Support Clusters in establishing SharePoint intranet pages to provide access to results of the ‘Deep Dives’ in one place in a user friendly way;
- Establish metrics and means of verification for monitoring use and impact of ‘Deep Dive’ repositories, and provide monitoring and reporting accordingly;
- Conduct other KM related tasks as required.
- Delivery of 2 ‘Deep Dive’ knowledge mobilizations and development of related repositories (1 Sep 2017)
- Development of guidance note and templates for ‘Deep Dive’ knowledge mobilizations (6 Nov 2017)
- Delivery of at least another 2 ‘Deep Dive’ knowledge mobilizations and development of related repositories (15 Dec 2017)
- Excellent understanding of Knowledge Management concepts, principles, tools and Methodologies
- Ability to package various knowledge resources in meaningful ways and turn raw information into useful knowledge, relevant for context, or responsive to stated need
- Ability to animate individuals and communities of contributors to participate and share
- Ability to analyze usage data and present results in an easy to understand manner
- Ability to make new and useful ideas work
- Ability to communicate within and at large, participate in peer communities and engage substantively
Communication and advocacy
- Ability to listen, adapt, persuade and transform
- Proven experience in organization-internal communication and advocacy tasks within an international organization;
- Excellent English communication skills in face-to-face settings and in writing;
- Ability to explain complex and abstract concepts in simple terms and adapt language and content to different target audiences.
- Client-service attitude and sensitivity in communicating with clients;
- Excellent interpersonal skills with a proven ability to work with cross-functional teams.
- Strong experience in using and advocating for web applications, knowledge platforms, Web 2.0 tools and content management systems;
- Able to learn new technologies quickly. Demonstrated willingness to keep technical skills and knowledge up-to-date;
- Consistently approaches work with energy and a positive, constructive attitude;
- Demonstrates openness to change and ability to manage complexities.
Required Skills and Experience
- Master’s degree in International Development, Knowledge Management, Social Science, Communication, or related area, required. Equivalent relevant experience combined with a first degree will also be considered.
- 5 years of professional work experience providing programme and/or policy support and advisory services on knowledge management, of which at least 2 years of experience working in a large-scale international organization;
- Strong experience in developing, aggregating and disseminating knowledge products and resources in the development / international relations sector;
- Strong experience in developing corporate policies, guidelines and templates for knowledge management;
- Experience in establishing One-Stop-Shops or repositories of knowledge resources on intranets or websites is a strong asset;
- Broad knowledge of the UN system in general (highly desirable).
- Fluency in spoken and written English; working knowledge of written Spanish and/or French is an asset
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