Project Support Manager

Catholic Relief Services (CRS)
  • Location
    Baltimore, Maryland
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Mar 20

Position description

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS' relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.


Job Summary

This position is contingent on funding.


CRS' IDEA department advances the agency's strategic position by engaging new and existing institutional donors to acquire and steward resources that deliver excellent programs to advance Vision 2030. Teams within the department focus on three main areas: engaging donors, prospects and strategic partners, acquiring new business, and delivering on the outcomes as outlined in the institutional award agreements, in compliance with donor requirements. 


The Project Support and Deliver (PSiDe) team advances the 'deliver' area objectives by managing and stewarding institutional donor relationship and resources, supporting the growth of CRS' business and influence, and building the capacity of staff across the spectrum of resource acquisition and management.


The Project Support Manager (PSM) is responsible for coordinating support for a regional portfolio of projects and works with the respective region on strategy, prioritization of support, and other needs. Dependent on portfolio, the PSM may supervise one or more Project Support Officers (PSOs) in the support of the portfolio. The PSM will help facilitate the successful implementation of projects from start-up to close-out through close working relationship with Chiefs of Party, country program and regional office personnel, and with other CRS departments. The PSM will represent the interests of CRS, the region, and the projects externally through effective engagement with the donor and internally through close working relationships with other CRS units. The PSM will also lead and coordinate their team's contributions to business development efforts as needed, primarily, but not solely, within their portfolio.


Additionally, the PSM will support regional efforts such as understanding the operating standards of the region, knowledge and coordination of whole-region activities, strategies, and priorities, communication and messaging of unit priorities to the region. As part of the PSiDe leadership team, the PSM will contribute to team learning, initiatives, innovations, and overall strategy. 


Roles and Key Responsibilities

  • Provide comprehensive and seamless project and award management support to country programs and regions, including the management of a team of PSOs, as appropriate. 
  • Coordinate with the CRS Regional Office on project support, portfolio development and management, setting priorities, and issue resolution, including negotiating agreements and modifications with institutional donors.
  • Serve as a leader in project management, exercising sound judgement and innovative solutions to challenges in implementation.
  • Model the application of best practices in business development, project management, and award management among all team members, and provide leadership to the adoption of best practices among CRS offices and departments.
  • Analyze and synthesize information from a range of data sources to understand issues, identify options and support sound decision-making.
  • Convene Non-USG support teams, GSSU, OGC, GRC, and other internal stakeholders, as needed, to ensure that the region is holistically supported in all of its needs.


Education and Experience -- 

  • Bachelor's degree in international development, international relations, communications, English, marketing, journalism, or other related field. 
  • Minimum six years of relevant experience, including at least three years of experience traveling and working in low-resource settings.

Required Languages --

  • Fluency in English required; working ability in French or Spanish strongly preferred.


Travel --

  • Ability and willingness to travel to low-resource environments in foreign countries as needed, up to 15-25% of job time.


Knowledge, Skills and Abilities (SKAs) -- 

  • Ability and desire to work well with diverse employees in a cooperative and friendly manner. 
  • Demonstrated ability to work collaboratively with multiple stakeholders in multiple geographic locations. 
  • Familiarity with USAID and/or USDA, including funding cycles, technical requirements, project deliverables, regulations and working preferences.
  • Experience managing projects and supporting project implementation throughout the project lifecycle.
  • Excellent interpersonal communication and experience in high-level negotiation and representation
  • Individual must possess the ability to influence without direct authority.
  • Experience at identifying, assessing, researching, and resolving issues throughout the project lifecycle, in the best interests of CRS and its mission.
  • Individual brings a whole-agency approach to management of their regional portfolio, factoring in outside dynamics and interests to decision-making recommendations for projects. 
  • Individual brings a whole-agency lens to their regional portfolio, recognizing and pulling key information that is pertinent to CRS at agency level, and disseminating such information to relevant units/persons.
  • Strong, proactive coordination, priority-setting, and promotion skills
  • Ability to think strategically and innovatively to resolve issues, and to contribute to and lead medium- and long-term strategies for the unit.
  • Ability to analyze and synthesize information from a range of data sources to support sound decision-making.
  • Demonstrated progression in career with increasing responsibilities.
  • Ability to grow staff professionally, coach staff for excellence, and lead a team in exceptional performance.

Preferred Qualifications -- 

  • Knowledge of CRS programs, and Catholic Social Teaching principles.
  • Master's degree in international development, international relations, or related field.
  • Minimum of one year of people management experience.


Agency-wide Competencies (for all CRS Staff) 

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill their responsibilities and achieve the desired results. 

  • Integrity 
  • Continuous Improvement & Innovation
  • Builds Relationships 
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship


Supervisory Responsibilities

  • This position may supervise a team of one or more PSOs 


Work Conditions/Environment Conditions

  • This position is based in Baltimore, Maryland. Work may be required on weekends and evenings during emergencies
  • The position is based in Baltimore, Maryland and requires approximately 15-25% travel, sometimes to hardship locations and for extended periods of time that can last several weeks or months.


Key Working Relationships

  • External: Industry networks; and donor counterparts. 
  • Internal: IDEA staff, HQ-based and field-based Overseas Operations staff; Mission and Mobilization (Advocacy colleagues); Global Risk and Compliance; Office of General Counsel; Technical Advisors; and Overseas Finance.

Application instructions

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