Senior Specialist, Knowledge Management

Save the Children USA
  • Location
    Washington, D.C.
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Sep 04

Position description

The Senior Specialist, Knowledge Management (KM) & Communications provides KM and communications expertise and technical assistance for global health programs, focusing largely on maternal, newborn, and reproductive health and family planning. In this role, you will help establish and drive KM guidance, documentation, and learning for the Department of Global Health (DGH). You will work with internal and external stakeholders to improve access to and generation of knowledge to improve global health practice, including key divisions and departments within Save the Children and its global network of members, and will report to the Director, Knowledge Management, DGH, as a key KM and communications leader and practitioner within Save the Children. 

What You’ll Be Doing (Essential Duties) 

Technical Assistance to Global Health Programs (85%)


Provide KM and communication technical assistance to several Save the Children projects, as assigned. This is likely to include but not limited to the following activities/responsibilities:

Strategy & Implementation:

· Oversee development and implementation of KM and communication plans to capture, document and share program learning throughout the project lifecycle. 

· Provide technical assistance to project KM/communication staff (as applicable) for writing, editing and designing publications and tools, including presentations, reports, brochures, factsheets, abstracts and research support (participate in all phases of high-quality deliverable development: outlining, research, interviews, drafting, editing, layout, and dissemination).

· Build capacity of project staff on development of KM tools and activities. 

Stakeholder Engagement: 

· Provide leadership on stakeholder engagement, communication and advocacy, including internal audiences and external partners (universities, implementing partners, UN agencies, etc.) to share knowledge and learning, lessons learned and resources, and contribute to program scale-up.

· Ensure research findings and programmatic learning are documented and shared in formats that are accessible for key stakeholders, including through management of an online platform/community.

· Develop methods for collecting new tools and expand an online platform to include more materials within relevant areas. Build content-sharing partnerships with relevant sources to link members to a broad range of tools and resources. 

· Identify and coordinate global, regional and national opportunities for knowledge sharing workshops, events or exchange.

· Lead regional learning events and other knowledge sharing meetings and events (adapted to take place virtually), managing teams for planning technical content and logistics, and contracting additional support services, as needed.

· Ensure that knowledge-sharing events utilize effective and innovative adult learning approaches. Provide facilitation, as needed.

Supporting Communities of Practice (CoP): 

· Lead the organization of knowledge exchange among countries and global experts using a CoP platform, elevating voices of country champions to share their learning and contribute to changing the landscape of topics globally. 

· Lead design and implementation of web-based presentations and discussions fora to accelerate country uptake of standards of care. 

· Devise innovative ways to disseminate standards in a manner that will facilitate uptake and scale in Least- and middle-income countries (LMICs). 

· Facilitate interaction and exchange of implementation learning among CoP members, including country-to-country or regional interactions.

· Contribute to the alignment of various CoPs, and help construct country cluster activities to discuss the maintenance of essential services during and after the COVID-19 crisis.

· Link the CoP with up-to-date resources that support the uptake and scale of key standards.

Department of Global Health Knowledge Management and Communications (15%)

· Reinforce KM and communications expectations, manage key KM activities, and oversee the update core departmental documentation. This includes: monthly content updates, information generation/sharing for programs, staff orientations and onboarding, newsletters, meetings and/or retreats, online forums/brownbags, thematic team fact sheets, department overview documents, etc.

· Oversee and lead roll-out trainings on KM standards and tools.

· Support departmental presence at external knowledge sharing events such as conferences, as needed. This may include materials development, support for abstract and presentation development, and oversight of organizational booth. 

· Contribute to and/or co-lead interdepartmental KM working group within the International Programs division to standardize and coordinate KM activities, guidance, procedures and support across departments (global health, hunger and livelihoods, education and child protection). 

· Serve as DGH agency brand reviewer, responding to requests for review of health information in agency wide materials. 

· Supervise KM interns and/or fellows, as needed.


· Minimum 5-7 years’ relevant experience 

· Bachelor’s degree or equivalent related experience.

· Proven experience in the development of KM and communication plans/strategies, and communication and advocacy materials. 

· Demonstrated proficiencies with various web tools such as content management systems (e.g., Microsoft SharePoint) and email marketing software (e.g., Mailchimp).

· Proven professional, collaborative, and inclusive interpersonal skills, with demonstrated ability to cultivate relationships with key internal and external groups 

· Willingness and ability to travel internationally up to 20% of the time. 

· Demonstrated proficiency with professional written and verbal communications in English. 

· Proven ability to work independently and manage multiple priorities and deadlines

Preferred Qualifications

· Experience in maternal, newborn, reproductive health and family planning, including stakeholder engagement, and an understanding of the complexity of communicating reproductive choices.

· Professional fluency in either French or Spanish

· Knowledge of USAID marking and branding guidance, and experience overseeing KM and communications activities for USAID and Bill & Melinda Gates Foundation projects. 

· Basic design skills and experience, using Microsoft or Adobe Creative Suite. 


Why you should join the Save the Children Team


Save the Children US offers outstanding benefits that include health, dental, vision and life insurances, pet insurance, short-term and long-term disability coverage, an Employee Assistance Program, 403(b), generous vacation, personal sick leave, family leave, parental/adoption leave, commuter benefits, dress for your day, and much more. 


Click here to learn more about how Save the Children US will invest in YOU!

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