Program Manager

Building Markets
  • Location
    New York, New York
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Apply by
  • Posted
    Jul 14

Position description

The Program Manager is a senior headquarters-based program implementation role and monitoring and evaluation lead. The incumbent works closely with the global leadership team, and particularly with the Global Head of Programs, on results-based programs delivery. The Program Manager also works with field teams to support program implementation and is the monitoring and evaluation subject-matter expert, serving as a point of reference for all programs staff.

Context: Founded in 2004, Building Markets is an award-winning nonprofit that creates jobs and encourages economic growth in crisis-affected countries by connecting competitive local small and medium-sized enterprises (SMEs) to supply chains and investment. Through this approach, the organization has built a network of more than 26,000 verified SMEs, assisted them in winning over $1.35 billion in contracts, and helped create over 71,500 jobs in countries like Afghanistan, Haiti, Timor-Leste, and Liberia. Building Markets is headquartered in New York City and currently operates programs in Jordan, Myanmar, and Turkey. For more information, visit  and

Key Responsibilities:

Program Implementation and Delivery

• Master and champion Building Markets’ model, best practices, products, services and methodologies and ensure development of related tools and dissemination to, and learning of, teams.

• Assist in developing new project ideas and proposals, acting as the ‘pen’ on proposal development.

• Develop annual program workplans, translating strategy into goals and actions.

• Coordinate HQ and country programming functions to meet or exceed programming targets, acting as a key pivot between the GHOP and the field.

• Support innovation, digitalization and other efforts to scale and transform program services.

• Coordinate the preparation of donor reports.

• Support other program report preparation, including research reports.

Monitoring and Evaluation of Impact

• Oversee implementation of Building Markets monitoring and evaluation strategy.

• Master and champion Building Markets’ deployment of Salesforce as a monitoring and evaluation tool and ensure integration in programming workflows.

• Act as a training and mentoring resource to other staff on Salesforce and Building Markets’ approach to monitoring and evaluation.

• Provide training to global staff on how/why Building Markets uses Salesforce.

• Serve as the focal point for all program monitoring and evaluation, conducting spot checks, troubleshooting, and coordinating monthly updates from country teams to aggregate and document global programming impact.

• Lead monitoring of performance benchmarks and activity targets, to confirm they are met or exceeded.

• Oversee the cleaning and uploading of data in Salesforce and the creation of related reports and dashboards.


• Directly supervise the work of a highly skilled data/monitoring and evaluation staffer, and any monitoring and evaluation interns hired from time to time.

• Serve as the key point of contact for vendors of/on impact tracking and monitoring and evaluation tools.

• Promote accountability and clear communications.


• 8-10 years of relevant experience within nonprofit/501(c)(3)’s or global private sector organizations

• Experience supporting senior executives in analysis of options and decision-making

• Experience in change management, including the implementation of new organizational systems, processes

• Significant experience in monitoring and evaluation / program impact tracking

• Experience working with geographically dispersed organizations, with presence in developing countries and/or frontier markets would be an advantage

Skills & Attributes:

• A can-do mindset, with a strong commitment to self-performance, independently driving and delivering results

• A willingness to roll up your sleeves, multitask to get jobs done

• Excellent analytical, writing, communication and presentation skills

• Personal integrity and excellent judgement

• Comfort in an environment that is agile in responding to change and where there is occasional ambiguity in operating environments and a need to adapt to thrive

Application instructions

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The position is open to valid U.S. work permit holders only.

To apply: Please send your cover letter, outlining how your experience and skills match with the key duties and responsibilities of this role, and CV to [email protected] no later than 11pm Eastern Standard Time on Friday, August 6, 2021. The subject line of your application email should read: Program Manager.