Program Manager - Latin America

World Council of Credit Unions
  • Location
    Washington, D.C.
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career / Advanced
  • Posted
    Apr 30

Position description

Job Location: Washington DC, DC

Job Level: Management

Level of Education: BA/BS

Job Type: Full-Time/Regular

Date Updated: 4/1/2022

Years of Experience: 2 - 5 Years

Starting Date: ASAP

Apply Type: Resume

Salary: $71,000 - $89,000 according to experience



The World Council of Credit Unions represents more than 375 million members of 86,451 + credit unions in 118 countries across the globe. Our international development programs assist credit unions and local partners to promote economic development, providing access to financial services to improve health outcomes, foster micro, small and medium-sized enterprise growth, increase food security, advance educational achievement, support communities at risk and encourage legislative reform and regulatory systems development.



With a focus on our current work in Latin America, the Program Manager will support project(s) focused on facilitating the socio-economic integration of Venezuelan migrants and refugees and vulnerable populations in Peru and Ecuador, with an emphasis on improved financial security through formal employment, self-employment, or entrepreneurial activity and financial inclusion. The Program Manager is responsible for providing home office technical, financial, contractual, and management support. This position will have decision-making authority and will strive to ensure that existing and future projects achieve quality programming and development outcomes.

The Program Manager will join a small but growing technical and project team passionate about expanding access to financial services worldwide. The Program Manager will supervise up to two project specialists/officers, and field-based staff as applicable



Program Management and Technical

  • Serves as the primary point of contact for the Chief of Party (COP) and home office staff on technical, management, operational, and financial issues.
  • Proactively identifies and analyzes areas of risk, advises project team on solutions and preventative measures.
  • Provides guidance and monitoring for staff, ensuring clarity over project plans and priorities, and encouraging effective teamwork.
  • Oversees the preparation of project work plans and budgets and track achievement of performance goals.
  • Conducts technical review of US-based and field-based consultant scopes of work to ensure technical alignment and relevance, clarity, and compliance.
  • Participates in management of technical STTAs. May be required to act as project director in the absence of COP and Director of Programs.
  • Provides oversight of operational activities, such as mobilization and demobilization of staff, home office-based procurement, etc.
  • Ensures understanding and appropriate implementation of WOCCU’s policies and procedures with home office and field-based staff.
  • Responsible for start-up and closedown of projects and may serve as start-up or close-down Manager as appropriate.
  • Monitors and tracks contract deliverables, milestones and administrative requirements. Maintains program files and ensure all files are current and include required back-up documentation as needed for the donor.
  • Coordinates the writing, editing, reviewing, translation, and submission of quality deliverables including quarterly and annual reports, annual work plans, and final reports.
  • Monitors compliance of subawardees and grantees in accordance donor requirements.
  • Provides oversight and quality review of MEL process, in coordination with the field and home office MEL staff.
  • Works with the communications team and program management to promote the program internally and externally, including updating program websites and drafting text for promotional materials.
  • Troubleshoots complex, or cross-departmental problems.
  • As a part of the program implementation team, and in coordination with the Program Operations Manager, makes recommendations for improving administrative systems, procedures and processes to increase efficiency and quality.

Financial and Contract Management

  • Accountable for managing project financial performance targets (with COP and Director of Programs).
  • Leads project financial reviews, analyzes and troubleshoots financial issues.
  • Monitors project spending and minimizes non-billable costs.
  • Responsible for ensuring accuracy of project financial transactions and monthly project invoices.
  • Reviews and approves home office payments (e.g., expense reports, vendor invoices).
  • Monitors accuracy of project budget and provides analysis and solutions.
  • Ensures compliance with procurement and financial reporting procedures by field-based programs and ensures coordination and communication with field finance and administrative staff on procurement and payment procedures.

Project Development

  • Participates in research, pre-positioning, proposal management, and/or writing as needed. Actively assesses strategy for current program expansion.
  • Participates in proposal reviews as needed.

Management and Staff Development

  • Manages resources across the team and encourages collaboration within International Projects.
  • Makes timely decisions; escalates to appropriate decision-maker as needed; keeps the Director of Programs informed of key management or technical issues on the projects.
  • Supervises, trains and coaches Program Specialists and Officers, and ensures that staff are receiving required training and skills.




  • Minimum of 5 years of relevant professional experience and a bachelor’s degree or 3 years of relevant professional experience and a master’s degree.
  • Two years of demonstrated contractual, project management, or related experience working with internationally donor-funded projects; USAID experience highly preferred. Previous experience working in international development and/or working in developing countries is required.
  • Recruitment and/or budgeting experience required.
  • Demonstrated ability to communicate clearly in both verbal and written communications; strong cross-culture communication and sensitivity skills.
  • Ability to multitask with strong attention to detail, organization, and time management with minimum oversight.
  • Ability to work independently and as part of a team. Strong management skills are required.
  • Demonstrated resourcefulness in problem solving and initiative to learn new skills
  • Fluency in English and Spanish required. Excellent writing and editing skills, including the ability to communicate concepts and ideas effectively and proficient grammar and punctuation.
  • Superior skills in Microsoft Suite: Word, Excel, Access, PowerPoint and Outlook.
  • Willingness to travel up to 25% of the time.
  • Legal Right to work in the United States on a regular, full-time basis without the need of sponsorship for a visa now or in the future.

Application instructions

The World Council of Credit Unions provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.