Global Resilience Manager

IHG
  • Location
    London, United Kingdom
  • Sector
    Commercial
  • Experience
    Mid Career
  • Posted
    Sep 06

Position description

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries to deliver true hospitality for good. Our diverse portfolio of differentiated brands is well known and loved by millions of consumers around the world.

 

 

We genuinely care for our entire IHG Hotels & Resorts family. All our colleagues are valued, and their wellbeing matters to us. We provide the support our colleagues need to succeed and recognise them for their hard work. Our diverse global community values different perspectives and cultures.


Your day to day


Under the direction of the Director of Global Resilience, you will be responsible for managing the development, implementation, coordination and embedding of IHG’s Global Incident & Crisis Management Program across the organisation. Responsibilities also include running the Emerging Risks and Scenario Planning/Modelling programs, ensuring that these activities are designed to make and keep the business resilient through adequate development, training, testing, response and maintenance of crisis management, to minimise potential impact of disruptions to the business

  • Responsible for managing IHG’s Incident & Crisis Management Programme, including developing all the guidance (theoretical and practical) materials; managing implementation and ensuring the effectiveness of the global Incident and Crisis Management program by managing the tools, templates, materials and plans that will support the business in responding to incidents and crises (of any kind, anywhere) effectively.
  • Run the review and maintenance of the Program and approach in line with established global Crisis Management principles and business objectives.
  • Manage the process for monitoring, identification and notification of existing and emerging issues that have the potential to negatively impact IHG’s business, interests and/or reputation.
  • Ensure IHG alignment across best practice for business resilience using external market, including public sector, competitors and international standards for best practice and benchmarking.
  • Develop, run, and report measurement of the IHG incident and crisis management programme globally for IHG at corporate and hotel levels.
  • Manage guidance and ongoing program improvement based on lessons learned through direct experience and engagement with key stakeholders.
  • Manage a scenario planning and modelling process for IHG at corporate level to support informed decision making through the provision of potential options and associated likely outcomes.
  • Develop and deliver scenario-based crisis management tabletop stress testing/training sessions to gold (global), silver (regional and functional leaders) level teams and oversee bronze (Sub-regional and Hotel) level training.
  • Manage regions’/functions’ ongoing engagement by raising relevant topic focus points for training and modelling based on existing and emerging threats
  • Work cross functionally with other team members in Global Resilience as needed on contingency planning advice for the business

 


What we need from you 

  • Degree in business, hospitality, risk management, international relations or an equivalent combination of education and work-related experience.
  • 5+ years of recognised experience in similar role in a global environment. Previous hospitality related risk management work experience preferable
  • Experience in senior level engagement in crisis preparedness and response
  • A proactive forward thinker who will be able to lead and elevate the programs, bringing the business effectively along the journey
  • Excellent interpersonal skills with ability to work through people to achieve results.
  • Ability to influence, collaborate and interact with multiple teams.
  • Strong project management foundation with ability to prioritise.
  • Proactive, curious, self-starter, detail oriented.
  • Ability and willingness to travel to, and work at, various IHG locations if required.

 


What we offer


At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Whilst this role will initially be based in our Denham head office location, by the end of 2022 we will be relocating to our new Global Headquarters in central Windsor so you will need to be able to travel to Windsor as required in the longer term.

 

Application instructions

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