The Security Manager, Assistance (SM-A) is a security subject matter expert and trusted advisor to clients of International SOS, helping them to solve their problems, globally. The SMA is responsible for providing the delivery of professional and effective security assistance services to the highest standards of excellence. This includes performing risk assessments, producing plans of action, and generally advising clients on how to identify and mitigate risks specific to their circumstances. The SMA is directly involved in security case delivery, progression, management, supervision and guidance aligning with the direction set by the Security Director, Assistance (SD-A), while adhering to global standards and processes.
The SM-A collaborates with Lead Security Analysts (LS-A) to ensure case management and operational planning align with intelligence assessments, supporting decisions during routine and crisis scenarios. Close coordination with Assistance Centre teams—including Operations, Medical, Transport Desks, and Travel—is essential to integrate security risk assessments into responses and action plans.
The SM-A also works with the Group Manager, Security Assistance & Service Quality and the Manager, Global Security Network to update operational processes. Additionally, the SM-A provides on-the-job training and support for Security Specialists, Assistance (SS-A).
Travel / Rotation Requirements:
• Work a combination of 8 and 12 hour shifts, 7 days a week on a rostered pattern
• Fill rostered roles including Client Case delivery, Security Case Lead and Operational planning
• Day shift work including occasional overtime based on operational requirements / crisis management
• Occasional travel, including urgent deployments during crises.
• Support an on-call rota for case escalations
Required Skills & Knowledge:
• Expert knowledge of political and security landscape.
• Expert written and verbal communication skills
• Expertise in planning, coordinating and delivery of security operations
• Proficient in providing others with a clear direction, supervising and giving feedback
• Proficient stakeholder management skills
• Proficient understanding of International SOS business, its clients and the markets it operates in
• Regional language skills are desired
• Extensive knowledge of security risk management best practices across diverse risk environments.
• Proven experience in planning and managing security assistance operations.
• Expertise in conducting profile-specific security risk assessments.
• Ability to critically analyze multiple streams of security, logistics, and threat-based information under pressure and produce actionable plans.
Essential Competencies:
• Deciding & Initiating Action. Makes prompt, clear decisions involving complex choices or risks; takes responsibility for actions and projects; acts with confidence and initiative; monitors progress and provides guidance.
• Leading & Supervising. Provides clear direction; sets standards of behaviour; delegates fairly; motivates and empowers others; supports staff development and recruitment of high-calibre individuals.
• Planning & Organising. Defines objectives; plans, accounting for changing circumstances; manages time and resources effectively; monitors progress against deadlines and milestones.
• Delivering Results & Meeting Customer Expectations. Focuses on customer needs; sets high standards for quality and productivity; works systematically and methodically; understands the commercial context.
• Flexibility. Adapts to change and new ideas; adjusts interpersonal style to suit different people or situations; respects cultural and religious differences; handles ambiguity positively; brings forward new ideas and engages stakeholders.
• Resilience. Performs well under pressure; manages emotions in difficult situations; balances work and personal life; maintains a positive outlook; handles and learns from feedback effectively.
Required Work Experience:
• Typically 10 years of experience in security assistance / security operations delivery and planning, including deployment in challenging environments across public, private, or nonprofit sectors.
• Typically 5 years of people supervision experience.
• Strong experience in writing for senior management and decision-makers.
• Demonstrated ability to work effectively across cultures.
• On-the-ground experience in complicated, hostile or austere environments.
• Extensive travel experience
• Experience in multiple domains of security (For example: Assistance, Executive Protection, Crisis Management, Business continuity, Protective Services, Natural disaster response, Supply chain risk management, investigations, K&R etc.)
• Proficiency in IT, including Microsoft Office Suite and other relevant applications.
Preferred experience:
• Crisis management.
• Planning, coordination and delivery of Executive / Close protection operations.
• Security consulting and training delivery.
• Public speaking, client presentations, and/or media engagement.
• Business development and quality management.
Required Qualifications:
• Degree (or equivalent professional training and experience) in security studies, war studies, international politics, international relations, or a related field.
• Accreditation from a regionally recognized security or risk management body.
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