Senior Program Officer, Unaccompanied Children

Position description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Background: The IRC’s Resettlement, Asylum and Integration (RAI) department creates opportunities for refugees and other vulnerable migrants to survive and thrive in the US and Europe. RAI serves more than 100,000 individuals each year in the US, including thousands of newly arrived refugees and asylum seekers as well as the broader immigrant community, through a diverse portfolio of programs aimed at five core outcomes: Health, Safety, Economic Wellbeing, Education and Power.

Job Overview/Summary: The IRC is seeking a Senior Program Officer, Unaccompanied Children. The position will support the IRC’s efforts as subcontractor for the Office of Refugee Resettlement National Call Center and Sexual Abuse Hotline. In this role, the position will provide content for, and quality assurance of, training and technical assistance materials designed to support call center staff in line with contractor requirements and an established training plan. The position will utilize their understanding of Office of Refugee Resettlement (ORR) Policies and Procedures as they related to unaccompanied children within ORR care providers and engaged with Home Study & Post Release Services (HSPRS) to develop content for a wide array of learning materials. They will also ensure that develop materials are accurate and meaningful for call center staff. The position will supervise another Program Officer, unaccompanied children’s program, and work closely with Learning, Instructional Design, and training staff.

MAJOR RESPONSIBILITIES:

• Develop technically accurate content for a wide array of learning products ensuring that products are accessible and meaningful to call center staff
• Stay-up to date on all Office of Refugee Resettlement Policies and Procedures related to unaccompanied children
• Quickly flag and iterate changed Policies and Procedures into learning materials
• Be the primary contributor to the development of the Call Specialist Handbook and provide timely updates as needed
• Review all learning products for technical accuracy, making recommendations to ensure quality
• Hold office hours with call center staff to help support their understanding of Policies and Procedures
• Utilize feedback from call center staff for continuous quality improvement of learning products
• Liaise with ORR shelter and HSPRS providers to ensure understanding of their needs to strengthen learning products
• Work closely with Learning, Instructional Design, and training teammates to develop learning materials and resources, including co-training as needed
• Supervise one Subject Matter Expert
• Help facilitate live/virtual trainings to help ensure information is disseminated accurately and per ORR policies.

KEY WORKING RELATIONSHIPS:

Position reports to: Senior Program Director, Safety, Health and Education Technical Unit

Position directly supervises: Program Officer, Unaccompanied Children

Indirect reporting: Deputy Director, Learning

Other internal and/or external contacts: Works closely with Learning, Instructional Design, and training teammates; may have a communication role with contractor (Hendall) or funder (ORR) on an as needed basis

JOB REQUIREMENTS:

• Master’s degree in the behavioral sciences, human services, or social services field; or a bachelor’s degree plus at least five years of progressive employment experience that demonstrates supervisory and case management experience
• At least five years of experience working with unaccompanied children, with a strong understanding of Policies and Procedures related to Unaccompanied Children’s ORR Shelters and Home Studies and Post-Release Services (HSPRS) case management. Having worked within UC or HSPRS within the past year a huge plus.
• Minimum of two years of supervisory experience.
• Exceptional writing skills, with the ability to make processes understandable and accessible to the end user
• Experience with and understanding of Mandated Reporting, Notification of Concerns, ORR Documentation Requirements and Processes, Refugee Eligibility, OTIP, Trafficking Screening, and Zero Tolerance Policies as they related to unaccompanied children
• Knowledge of best practices in trauma informed care, crisis intervention, de-escalation, and professional boundaries
• Knowledge of the needs of Unaccompanied Children, the services they are eligible for, and how to support connections to resources and referrals.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Proven ability to contribute both independently and as a key team member.
• Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively.
• Proficient in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom, and other platforms.
• Employment contingent on successful acquisition of a Tier 2 Certificate of Public Trust government background investigation

Language Skills: English language fluency; bilingual Spanish/English a plus

Working Environment: Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.

Compensation: (Pay Range: $66,000 - $102,600) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Application instructions

Please be sure to indicate you saw this position on Globaljobs.org