Program Manager, USARA Employment Services

Commonpoint Queens
  • Location
    Hybrid, New York
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Sep 11

Position description

Commonpoint Queens seeks a Program Manager, USARA Employment Services to lead employment services provided to Ukrainian humanitarian parolees (UHPs) served by Commonpoint’s Ukrainian Supplemental Appropriation to Resettlement Agencies (USARA) program. USARA, funded by the Bureau of Refugee Services (BRS) of the State of New York, is a comprehensive program to support UHPs and other eligible Ukrainian populations on their path to social and economic stability. The Program Manager will oversee and support the USARA employment services team, as well as participate in their hiring, onboarding, and training. As needed and appropriate, this role will provide direct outreach and other personal services to USARA participants. The Program Manager will coordinate closely with the Program Manager, USARA Case Management to ensure UHP clients receive appropriate services and reach self-sufficiency. The Program Manager reports to the Assistant Director, Economic Inclusion (AD). 


  • Acquires comprehensive knowledge of the Uniting for Ukraine (U4U) program eligibility and process, as well as programmatic requirements for Commonpoint Queens’ UHP-serving resettlement programs, including PC Ukrainian Initial Services (UIS), PC ICM (intensive case management), Matching Grant (MG), and Refugee Social Services Program (RSSP).
  • Supports and leads the USARA employment services team (five Employment Coordinators); participates in their hiring, onboarding and ongoing training.
  • Provides direct outreach, assessment and employment services as necessary.
  • Provides feedback on screening outcomes communicated by USARA Intake Coordinators and participates in assessment process; assigns new USARA cases to Employment Coordinators.
  • Ensures compliant services, including: timely intake and enrollment (including creation of family self-sufficiency plans), employment counseling, pre-employment preparation services; referrals to English language or vocational training courses; job placement, post-placement follow up, job retention; and all USARA documentation and reporting required by the funder.
  • Ensures compliance with all requirements stipulated by BRS; coordinates with the AD to implement Quality Control and Monitoring & Evaluation (M&E) procedures for USARA.
  • Conducts community outreach and coordination in order to both identify eligible UHP clients as well as identify resources or organizations that can support various UHP client needs.
  • Conducts outreach to potential employer partners, from small businesses to corporations, open to targeted collaboration for economic inclusion of UHPs; continuously cultivates relationships with existing employer partners.
  • Collaborates with Program Manager, USARA Case Management, and other Economic Inclusion program staff to ensure coordination between USARA employment and case management service provision.
  • Ensures smooth collaboration with USARA and non-USARA Housing staff to address UHP housing emergencies and needs.
  • Collaborates with the Volunteer Services team to meet other needs of USARA clients through in-kind donations and volunteer support.
  • Coordinates staff, volunteer, and/or intern-led job readiness workshops on topics relevant for UHP job-seeking clients; develops and updates curriculum as needed; provides training, support, and feedback to workshop instructors.
  • Completes all required case management forms and compiles required case file documentation, including detailed case notes, in a timely fashion; conducts regular file review and provides feedback to Employment Coordinators.
  • Within the general framework of the Commonpoint USARA work plan and in partnership with the AD, contributes to strategy, concrete plans, tools, Standard Operating Procedures (SOPs), and tracking and reporting mechanisms for outreach, pre-employment preparation and job placement services, and monitoring and evaluation of USARA employment services.
  • Advocates for clients in the workplace, as needed.
  • Performs other duties as assigned by supervisor in support of Commonpoint Queens’ organizational goals and needs.


  • Undergraduate degree required; graduate degree preferred, particularly a MSW or advanced degree in psychology, international relations, etc.
  • Previous experience in refugee resettlement or social services strongly preferred.
  • Fluency in Ukrainian and Russian preferred.
  • Excellent writing skills; experience with grant proposal writing and reporting preferred.
  • Strong oral communication skills.
  • Cultural sensitivity and excellent cross-cultural communication skills.
  • Ability to work with diverse populations.
  • Proficiency in Microsoft Word, Outlook, Excel and PowerPoint
  • Ability to prioritize and multi-task several urgent projects in a fast-paced environment. 

Application instructions

Please send a cover letter and resume as .pdf attachments to Renée Catanzaro at [email protected]

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