This position is located in the UN Operations and Crisis Centre (UNOCC), Office of the Chief of Staff, Office of the Under-Secretary-General for Peacekeeping Operations in New York. New York is classified as a "H" family duty station. The incumbent reports to the Head of the UNOCC Watch Room.
As part of the 24/7 staffing of the Watch Room, the Operations Officer performs 12-hour shifts, including alternating day and night shifts, and during silent hours, holidays and weekends.
Within delegated authority, the incumbent will be responsible for the following duties:
• Monitors political, military, police, security, humanitarian, human rights, logistics operational activities and other relevant developments in assigned peacekeeping, peace-building and special political missions and non-mission settings.
• Gathers and interprets information from a variety of sources, including internet-based open source media, field mission reports and information from member states.
• Acts as an initial point of contact for Headquarters, peacekeeping missions, and Permanent Missions in New York when required.
• Interacts routinely with missions in the field and with other Headquarters elements.
• Tracks the overall security situation in assigned areas.
• Demonstrates a thorough understanding of field mission mandates and associated regional dynamics.
• Drafts and edits daily situation reports.
• Prepares presentations, briefings and reports using visual tools.
• Prepares and updates maps of UN field missions using cartographic and information systems.
• Researches and drafts special reports related to operational issues.
Point of Contact Services:
• Responds to requests for information from senior managers at headquarters, in field missions/offices and from member states.
• Provides point-of-contact services between headquarters, field missions and permanent missions in New York when required.
• Maintains detailed and confidential contact information databases on array of UN leadership and affiliated organisations, bridging and connecting calls when requested.
Crises Response/Emergency Preparedness:
• Facilitates crisis and emergency procedures when necessary.
• Performs other related duties as required.
Professionalism: Ability to conduct independent research and analysis, identify issues, formulate options, and present conclusions and recommendations. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
Advanced university degree (Master’s degree or equivalent degree) in political science, history, international relations, journalism and media, or a related field. A first level university degree with a combination of two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
A minimum of five years of progressively responsible experience in operations; information gathering; analysis and reporting; crisis management or related areas is required. Liaising with senior officials is required. Experience with the drafting of reports is required. Experience working in a Watch Room, Situation Centre, Joint Operations Centre or similar setting, is desirable.
English and French are the working languages of the United Nations Secretariat. For this post, fluency in English is required. Knowledge of another UN official language is an advantage.
Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview. Core values and competencies will be assessed throughout the evaluation process.
The Operations Officer performs his/her duties on a 12-hour shift system, including on weekends, holidays and, during silent hours.
Staff Members are subject to the authority of the Secretary-general and to assignment by him or her. In this context, all Staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.
Extension of the appointment is subject to extension of the mandate and/or the availability of the funds.
Applicants from troop- and police-contributing countries who are found most suitable and recommended for selection will be given due consideration for positions in a peacekeeping operation or Headquarters support account funded positions in the Department of Peacekeeping Operations and the Department of Field Support, taking into account their contribution to United Nations peacekeeping, in accordance with General Assembly resolutions 66/265 and 67/287.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
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