Supervisory Management and Program Analyst

U.S. Customs and Border Protection
  • Location
    Washington, D.C.
  • Sector
  • Experience
    Early Career / Mid Career
  • Apply by
  • Posted
    Apr 03

Position description


Who May Apply (Eligibilities):

  • Current federal employees with competitive status who work for U.S. Customs & Border Protection.
  • View common definitions of terms in this announcement.

Applicants will only be considered for the Eligibilities for which they claim (and provide supporting documentation) based on the responses provided in the job questionnaire:

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of International Affairs, Mission Support Division in Washington, DC.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Learn more about this agency


This position starts at a salary of $114,590 (GS-14, Step 1) to $148,967 (GS-14, Step 10) with promotion potential to $148,967 (GS-14, Step 10).

  • Directing, implementing, coordinating, and overseeing a major department wide mission or administrative program;
  • Planning and conducting special studies, personality or through team members, providing expert advice to executive managers, and developing and evaluating policies in assigned program areas;
  • Planning, conducting or participating in special studies or task forces, providing expert assistance to headquarters and field offices;
  • Responsible for developing, implementing, and monitoring sophisticated management information systems that focus on long and short range plans, policies and programs in the direction of goals, objectives and priorities established by statuses or executive orders of the department;
  • Interpreting IT policies, standards, and guidelines, evaluates and recommends adoption of new or enhanced approaches for delivering IT services, and represent the organization in interactions with the Office of Information and Technology (OIT); and
  • Planning, organizing, and directing team study or work, and persuades or negotiates effectively with management to accept and implement recommendations where proposals involve substantial department resources, require extensive changes in established procedures, or may be in conflict with desires of the activities under study.

Travel Required

Occasional travel - Up to 25% travel may be required.


Conditions of Employment

  • You may be required to pass a background investigation and/or polygraph
  • You may be required to pass initial and random drug testing


You qualify at the GS-14 level if you possess one year of specialized experience at the GS-13 level or equivalent performing duties such as:

  • Conducting region wide studies and evaluations of programs administrated by different organizations within the agency that involved isolating, identifying, and recommending solutions to critical problems affecting the administration of important national programs and the attainment of agency programs and objectives; and
  • Serving as the project officer responsible for the evaluation of the effectiveness and efficiency of major program operations throughout an agency where the evaluations take into consideration factors such as cost effectiveness, attainment or program goals and objectives, and compliance with pertinent legal and regulatory guidelines.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/09/2018.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link.

Probationary Period: Current and former federal employees may be required to serve or complete a probationary period.

Supervisory Probationary Period: The Civil Service Reform Act requires first time supervisors and/or managers to serve an 18 month probationary period. You may also be required to complete an appropriate supervisory training course within 90 days of assignment to this position. Most training occurs in Harpers Ferry, West Virginia and requires overnight extended stay.

Bargaining Unit:  This position is not covered under the bargaining unit.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the Federal Government, you are not CTAP eligible. Information about CTAP eligibility can be found here. To be considered well qualified under CTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher. In addition, you must submit the supporting documents listed in the "Required Documents" section of this announcement.


This job does not have an education qualification requirement.

Application instructions

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