PROGRAM MANAGER, TRAIN USA (NY)

Cultural Vistas
  • Location
    New York, New York
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Nov 07

Position description

Under the supervision of the Program Director or Assistant Director, the Program Manager supports professional exchanges between U.S. host companies and international students and young professionals for Train USA’s 4300 Intern and Trainee programs annually. The Program Manager educates external stakeholders regarding Cultural Vistas’ programs and services and the mission of the J-1 Exchange Visitor Program; evaluates exchange visitor applications for admission to Train USA; manages client relationships; and provides hosts and participants support throughout their programs. The Program Specialist serves as an Alternate Responsible Officer (ARO) for DHS’s SEVIS database. This role oversees a program management project, and supervises the Program Specialist and Participant Advisor.

Essential Duties and Responsibilities:

- Program Management -

  • Oversee compliance and quality of application process and continuous program support for up to 350-400 programs, as part of the departments 4300 annual participants.
  • Evaluates visa sponsorship applications to determine compliance with J-1 visa regulations, as well as internal Cultural Vistas policies
  • Ensures that the proposed programs provide robust and meaningful training opportunities in line with the participant’s educational and professional experience
  • Assists host companies in the development of training programs by synthesizing information and succinctly expressing the goals and objectives of the program in a training plan
  • Serves as an Alternate Responsible Officer (ARO) for U.S. government database (SEVIS) to issue visa sponsorship documents and update and maintain participant records
  • Monitors SEVIS deadlines and reports, as well as participant arrival information
  • Prioritizes tasks with attention to deadlines and customer expectations in a high-volume, time-sensitive and client-focused environment
  • In consultation with supervisor, arbitrates issues between participants and host companies
  • Stays abreast of expected departmental growth/decline in program numbers, as well as budget projections
  • Works collaboratively with an assigned Assistant Program Officer who assists with application processing
  • Supervises and works collaboratively with the Program Specialist providing training, guidance and support in managing client relationships and problem solving
  • Provides leadership and project management on miscellaneous projects, key to program impact and departmental success (For Example: composing external communication pieces, developing participant resources, hosting participant events, assessing internal efficiencies, etc.)

- Client Relationship Management -

  • Responsible for managing a client portfolio of host companies from across the U.S., ranging in size, industry and sensitivity with a focus on critical large clients; clients with high sensitivity or tailored processes; partners and attorneys;
  • Educates companies, participants, partners and attorneys on the J-1 visa regulations, purpose of Exchange Visitor Program, and CV application process and sponsorship services;
  • Maintains regular communication with host companies, participants, immigration attorneys and Cultural Vistas partners including regular check-ins via phone, email, and in-person to ensure high quality and consistent customer service
  • Utilizes knowledge of client portfolio to develop and implement plan to proactively cultivate new opportunities with clients; expand participation across Cultural Vistas programs; and creatively promote additional services or offerings; advises and supports Program Specialist in the same;
  • Articulates our organizational programs and promotes the benefits of the J-1 intern/ trainee program as well as other Cultural Vistas programs to diverse audiences through professional presentations;
  • Supports departmental efforts to recruit new opportunities/programs through lead cultivation and tracking, proactive outreach, phone consultations and meetings, research, data collection and reporting;
  • Conduct client site visits to ensure companies meet program requirements, participants are having a positive experience and to explore new opportunities and promote Cultural Vistas services

- Professional Development -

  • Develops and maintains an advanced knowledge of J-1 visa regulations application requirements and CULTURAL VISTAS policies in order to properly represent Cultural Vistas throughout the process and at events
  • Develops and maintains industry knowledge by seeking out educational workshops, classes, and related publications
  • Supports ongoing communication to all appropriate staff as it pertains to initiatives and new and existing business
  • Provides up-to-date training, guidance and supervision to direct report(s).
  • Takes a proactive approach to improve business functions and workflow within department
  • Works in accordance with and in support of the mission, goals, values and strategic direction of Cultural Vistas

Qualifications

Skills and Abilities Required:

  • Strong critical thinking skills, problem-solving skills, analytical thinking and presentation skills;
  • Ability to comfortably and confidently represent organization in a professional manner in meetings, events, presentations and calls with various stakeholders;
  • Effectively communicates, both verbally and in writing, with supervisors, colleagues, external stakeholders and people of diverse backgrounds
  • High level of concern for providing exceptional customer service
  • Must possess extraordinary attention to detail for records and compliance responsibilities including internal policies and standard operating procedures
  • Ability to multi-task, to prioritize workload, to organize, and to make decisions in a deadline sensitive environment
  • Strong understanding of program management, project implementation and working within the constraints of a budget
  • Strong leadership qualities with the ability to serve as an effective role-model providing guidance and support to others while working efficiently with minimal oversight
  • Ability to effectively handle ambiguity by creating focus and direction for oneself and seek input from colleagues/supervisor when necessary
  • Strong personal commitment to continual professional development
  • Honest, direct and transparent communication regardless of the message
  • Interest in and commitment to cultural exchange and the mission of Cultural Vistas
  • Foreign language skills a plus

Computer Equipment and Software Experience Required:

  • Must be proficient in Microsoft Suite products. Prior CRM and SEVIS experience a plus

Education and Experience Required:

  • Education: Bachelor’s degree required, Master’s degree a plus.
  • Years of Experience: Minimum 4-5 years of previous customer service, client relations management, account management/program management and 1-2 years of supervisory experience required. Prior international and/or educational experience strongly preferred.

Physical Demands of Position:

  • Domestic travel required. Work on weekends, holidays, and evenings may be required.

Application instructions

Please click here to apply.

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