Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS' relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
About Changing the Way We Care
Changing the Way We CareSM (CTWWC) is a global initiative, operationalized at global, regional and country levels, to prevent children from entering institutions and to place institutionalized children in safe and nurturing families. The program addresses the substantial harm of institutional care to children's development, protection, and well-being, and promotes positive outcomes for children through family-based care. Catholic Relief Services (CRS), Lumos, and Maestral International (the "consortium") launched CTWWC in mid-2016 in response to a call for proposals by the MacArthur Foundation under its 100&Change competition. The MacArthur Foundation made an initial commitment of $15M award towards launching the initiative. CTWWC has since leveraged this funding to form a Global Development Alliance that includes MacArthur, USAID, and the GHR Foundation. The initiative is now valued at $24M.
CTWWC has three main components: (1) Governments promote family care through improvement and uptake of policies, investment in social workers and other social service staff and the national and community systems that serve vulnerable children and families; (2) Children stay in or return to families through family strengthening that includes the voice of children, community engagement, and transitioning institutions to family support initiatives; and (3) Family care promoted globally, through global, regional and national advocacy to advance policies, best practices and redirection of resources by multi-lateral, bi-lateral, corporate, philanthropic, faith-based and secular organizations and individuals, increasing the demand from other countries to support family care. The global effort will use learning and evidence from CTWWC demonstration countries, as well as other countries undergoing similar reforms, to influence policies and practice that lead to redirection of funding to support family care.
The CTWWC Program Manager will be responsible for supporting Monitoring, Evaluation, Accountability, Learning (MEAL) and Knowledge Management for the global team, partners, and the overall initiative.
Roles and Key Responsibilities:
Monitoring, Evaluation, Accountability, Learning:
- Assist the MEAL team in designing a series of monitoring databases for use at HQ-level and country level which in combination provide a comprehensive view of key monitoring data;
- Maintain the HQ databases, in coordination with all data providers and MEAL team, including identifying and mitigating issues with data quality and use;
- Consolidate monitoring data for reporting and learning purposes and assist the MEAL team in making said data usable and accessible for HQ team, donors, Governing Board, and other partners;
- Work with the MEAL team to identify trends and learning from data
- MEAL compliance:
- Track the CTWWC MEAL policies and procedures (MPP) compliance, generate reminders and draw exceptions to the attention of the MEAL Senior Advisor;
- Support compliance with specified requirements on data sharing, including USAID's Digital Data Library DDL, track data privacy compliance, and draw concerns to the attention of the MEAL Senior Advisor;
- Maintain the MEAL data in Gateway or successor system;
- Assist the team with coordinating assessments and evaluations.
- Actively participate as a member of the CTWWC MEAL team.
Knowledge Management and Learning:
- Support the CTWWC team with documentation and presentation of reflection and learning materials. Work w/ CTWWC staff and related staff in consortium organizations on data visualization and other means of enhancing data use;
- Process documents through publication process per the Operations Manual and other applicable guidance (e.g. donor proposal, reporting requirements);
- Post relevant publications as required per grant documents and as directed (e.g. DEC/DDL, BCN library, OVCnet resource library, etc.);
- Assist the team with developing and coordinating events. These include internal learning events (e.g. MEAL workshops, capacity building events) and external meetings, learning events and webinars. Coordinating with w/ other organizations as appropriate.
- Manage the CTWWC O365 applications/memberships
- Assist with planning, managing and consolidating the donor reporting process.
- Assist the Fundraising Senior Advisor with reflecting CTWWC experience in proposals for new donors.
- Support other program management activities as needed/relevant.
Key Working Relationships:
Internal: CTWWC Global Director; Technical Director; Senior Advisor/MEAL Team Lead, other CTWWC HQ Team members, Program Directors and in-country MEAL staff
External: Donors and care reform stakeholders as indicated by the MEAL Senior Advisor and Global Director
CTWWC Core Values:
- Committed to doing no harm.
- Committed to integrity and quality.
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
- Master's Degree in International Development, International Relations, Program Management Data Analytics/Applied Learning or similar field required. Additional experience may substitute for some education.
- Minimum of 2 years of relevant field-based experience in MEAL for moderately complex projects required, preferably with an international NGO. Additional experience may substitute for some education.
- Experience in collaborating, learning, adapting (CLA) or other continuous learning approaches desired.
- Experience of building and/or maintaining databases and undertaking regular data quality checks.
- Understanding of ethical standards when managing data related to vulnerable children and adults
- Experience engaging with partner organizations.
- Excellent English writing skills, including ability to synthesize data into narrative reports
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems, and ability to learn new platforms as required.
- Strong critical thinking, analytical and creative problem-solving skills with ability to make sound judgment.
- Strong relationship management skills and the ability to work effectively with culturally diverse and remote groups and as part of a larger team.
- Strong written and verbal communication skills, including excellent oral and written English
- Proactive, results-oriented, and service-oriented
Required/Desired Foreign Language: Spanish desired
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