Virginia Director, Immigration and Refugee Program

Church World Service New York
  • Location
    Harrisonburg, Virginia
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    May 09

Position description

Born in response to the needs of refugees in the aftermath of WWII, Church World Service and the Immigration and Refugee Program (CWS/IRP) has been committed to assisting the most vulnerable persons in our world since its earliest days. IRP has 25 refugee resettlement offices in 17 US States and an extensive footprint in sub-Saharan Africa. Today, IRP lives out the CWS mission through: 1) overseas resettlement processing for the US Refugee Admissions Program in Africa; 2) domestic integration services, legal services and assistance for refugees, entrants, immigrants, and other vulnerable populations; sustainable development within the fields of water, sanitation, hygiene, nutrition, agriculture, education, livelihoods, and protection; and 4) advocacy and civic engagement on behalf of vulnerable and displaced populations.


IRP strives to be an effective, impact-oriented leader working in solidarity with marginalized communities seeking protection, relief, and the opportunity to thrive. CWS IRP is committed to the highest standards of accountability, transparency, and integrity in service to the CWS mission.


Primary Purpose:

The Virginia State Director leads the Immigration and Refugee Program. S/he is based in Harrisonburg, and also oversees all CWS IRP offices currently operating in Virginia. S/he provides daily oversight of all operations and services including all federal contracts and privately funded initiatives in the Harrisonburg service area. The Director works collaboratively with the State Refugee Coordinator to advance the Office of Newcomer Services’ (ONS) vision of welcome across the state.

The State Director represents the mission of CWS both internally and externally. S/he serves as an active member of a team of CWS local office directors reporting to the CWS/IRP Eastern Region Director working together to raise the bar in the provision of professional compassionate services to displaced populations. S/he oversees program design and implementation; ensures organizational compliance with grants and contracts; manages effective delivery of services; promotes the involvement of local congregations and community members in resettlement; manages local budgets and raises funds as appropriate to achieve program goals; and represents CWS in interactions with the State Refugee Coordinator.

Essential Duties

Refugee Resettlement:

  • Coordinate the resettlement of refugees in the Harrisonburg area, providing daily direct supervision of Harrisonburg staff and programming and overseeing the successful execution of federal contracts and privately funded initiatives.
  • Work with staff, volunteers, and community stakeholders to ensure that refugees, asylees, and entrants reach the goals of self-sufficiency and adjustment to life in the U.S. through the provision of information, services, and referrals.
  • Promote a strengths-based approach to service delivery that acknowledges the value and gifts of the individuals we serve.

Office Management:

  • Directly supervise program coordinators and finance staff, and provide managerial oversight to indirect reports.
  • Represent CWS in interactions with the State Refugee Coordinator and State Refugee Health Coordinator working collaboratively with ONS to advance the capacity of Virginia communities to offer meaningful welcome to refugees and immigrants.
  • Coordinate local efforts to open or wind down IRP service provision and operations, as changes in needs and resources dictate.
  • Create and execute dynamic staff training plans, conduct regular staff performance evaluations and manage staff development activities.
  • Ensure a safe space environment in which all individuals are welcome regardless of race, color, national origin, gender identity, sexual orientation, religion, age, political affiliation, disability or social group.
  • Promote teamwork, coordinate the workload of staff, delegate responsibilities, and hold staff accountable.

Fundraising and Business Development

  • Serve as the primary fundraiser for the office. The Virginia Director seeks out and secures funding outside of existing grants to ensure sustainability of the office.
  • Develop fundraising plan; submit proposals and cultivate other funding sources as deemed appropriate.
  • Develop and maintains relationships with supporters (individuals, institutions and community groups) of CWS’s work.

Program and Operational Quality

  • Budgeting: Develop office budget and compare with actual spending monthly, adjusting spending as necessary. Communicate regularly with Finance staff on budget matters.
  • Develop revenue targets for fee-based services provided in office (Immigration Legal Services).
  • Perform an ongoing analysis of program needs to respond to the changing needs of refugees, local communities, and local and state officials, and make recommendations to CWS headquarters (HQ).
  • Oversee management of direct client assistance and other funds disbursed.
  • Assist in the completion of programmatic and financial reports for funders as required.
  • Conduct regular programmatic audits to ensure quality in service provision and fulfillment of documentation requirements.
  • Monitor funding received from CWS and other sources to ensure responsible fiscal administration of programs; ensure consistent communication between programs and account staff.
  • Maintain CWS’s commitment to evidence-based programming by ensuring that documentation of services provided and data collection are accurate and complete, so that program effectiveness can be properly evaluated.

Community Engagement

  • Actively engage Harrisonburg community, including communities of faith, higher education, public and private entities, service providers and individuals in the development of an informed, welcoming community for newcomers.
  • Manage external messaging of the CWS Harrisonburg office including print materials, website and social media – and for Harrisonburg and any other Virginia offices, ensure consistency with tone and messaging of CWS national.
  • Participate in refugee community dialogues.
  • Coordinate with CWS HQ in responding to all media inquiries; ensure appropriate messaging regarding refugee-related matters.
  • Attend and periodically host quarterly consultations with local service providers interfacing with newcomers. Ensure that all federal requirements for these consultations are met and reports and submitted to HQ timely.


  • Maintain timely and consistent communication with Eastern Region Director and CWS HQ.
  • Collaborate closely with the CWS Advocacy and External Relations departments to impact policy change and encourage civic engagement by and on behalf of refugees and immigrants.
  • Perform other duties as requested.


Education: Bachelor’s degree (Master’s preferred) or equivalent in international relations, social work, non-profit management or relevant field.


  • Minimum of five (5) years of progressive work experience in social services or humanitarian assistance programs with a minimum of three (3) years senior management experience including financial management, monitoring, staff management and program development.
  • The applicant must demonstrate creativity and initiative, and must be able to handle multiple projects and responsibilities simultaneously.
  • Previous work experience in refugee resettlement direct social services strongly preferred.
  • Proven management and leadership skills, including the ability to motivate, retain, and develop a high performing team of staff and volunteers.
  • Effective budget and financial management and successful fundraising experience required.
  • Excellent interpersonal communication skills are necessary, as is the ability to work cooperatively with a wide range of organizations, including other resettlement agencies and community based organizations, as well as local, state, and federal government agencies.
  • Superior written and oral communication skills required.
  • The successful applicant must have experience working in multi-cultural environment.
  • Previous experience providing immigration legal services preferred but not required.
  • Strong and meticulous organizational skills including the ability to effectively manage time and meet deadlines, set priorities, maintain healthy professional boundaries and work well in a high-pressure environment.
  • Solid computer skills a must.

Application instructions

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